hmm- bet y'all don't have a Drug Emporium out there, and they're going out of business in the states... We get some brands- like KMS, Paul MItchell, and TIGI at the supermarkets- but I have a friend who buys it online at Ebay.com.

OK, so anyway, I wanted to come back and update. After comments from those here speaking from personal experience, I picked up an InStyler. Rather lengthy, detailed review. Might help others who are wavering as I was. Midweek I almost returned it in frustration. But then I learned some things that changed my mind for now. So I picked up InStyler last weekend. Evening time, tried it out on dry hair when I got home, wonderful results. I did a trick my stylist taught me with a curling iron for that 'loose perm' look. (Not the best descriptive phrase, but 70s/80s girls will know what I mean ;) Start at front, working to sides and back with curling rod vertical instead of horizontal. First curl is directed at face, next one directed backward, repeat that alternating pattern till you get to the back, then do the other side. (Or starting position can be reversed, starting curl directed backward, alternate from there.) Results weer good; nice body, soft waves with a bonus: perfect ends, a little wisp of a curl. And lift at the top/crown was perfect. Not exaggerated & unnatural, not whimpering. Just right. I got the 3/4" barrel. 3 heat settings; L,M,H. First night I started out with Low. It does heat fast & gets much hotter than I anticipated. (I rarely use a curling iron but would rate the InStyler Low/Medium equal to curling iron High.) The grip part, a concern of others and me too: it isn't too bad to hold. YMMV and be better than mine. The base is wide and requires opening & closing your grasp as you go. Opening only at the start and end points. The furthest open position your hand isn't extended to the point of stretched. It's closer to position of a normal relaxed hand with palm flat, if that makes sense. On a scale of 1 (a hairbrush) or 2 (standard curling iron) to 10 (impossibly clumsy), I'd rate holding it a 3-5 range. This is where your experience could be much better than mine. My hands sometimes ache from that touch of arthritis appearing. So on mornings I struggle, holding my dryer can feel like trying to grasp & maneuver a brick. InStyler gets a 4/5 then. On good days with full strength & no ache I'd rate it a 3. It can be a bit tricky to maneuver as F2BH mentions, but that improves as you get familiar with it. Results after that first night were disastrous. I tried it every morning, both alone and after using the Conair Spin Brush. After air drying, after blow drying, with product, without, slower movement & pausing, faster straight pass. But the InStyler was doing terrible things. Frizz everywhere, I'm talking major, uncontrollable 'wet it and do over' frizz. And scorching, was really worried I was doing major hair damage in under a week. And strangest of all it was actually flattening my hair from middle to ends. And I do mean pressed flat. Couldn't figure that one out at all due to the cylinder shape. I just couldn't duplicate the nice results from the first use. Very frustrating! About midweek and at the point of giving up & returning it, decided to watch instructions. Couldn't find a DVD in the box (because as I discovered yesterday it's slipped into a little cardboard hang tag on the cord. Duh.) Meantime I watched the online demos and they mentioned use Low Heat for fine hair. hmmmm, could it make that much of a difference? Yes indeedy. That was one problem. After that first successful night on Low, I had been alternating between M and H heat. Simply out of habit, because a curling iron on low does diddly on my hair. One day I did switch InStyler to Low, but after turning it on at a higher heat, so it was much hotter than true Low setting. The other difference was the first night my hair was completely cool. Successive uses after that my hair was wet then dried, then InStyler used. For whatever reason, my hair responds much better to InStyler when it's cool . Easily remedied by switching my routine; blow dry upside down with fingers to give it some fluff, let hair cool while I put on makeup & get dressed, then use InStyler. An accidental bonus discovered. I work at home. Started at 4 a.m. yesterday morning, rushing to meet a deadline. About 9:30 something came up that required an immediate & quick errand. Drat. So busy with work I had done nothing with my hair yet. On the Scary Morning Hair scale, 1 being Run a Brush Through & Go, 10 being Frighten Small Children to Wails 'n Tears, yesterday was a 6. So I had to do something, and fast. Brushed my hair, no product, used the InStyler set on Low, did some quick passes through my hair. And there it was again: nice body, smooth curls just like the first time. And straight from Scary Hair no less! It was all about the heat setting + temperature of my hair. No frizz, no scorching, no flattened sections. Good to know it can be a quick remedy in a pinch. ;) I'm still on the fence about it though. Only because it's been a bumpy week with it. Now that I know Low heat & my hair being cool matters, I'll play with it a few more days. If I consistently get good results, I'm leaning to the side of keeping it. It's another style option & a nice change. Point of all this is even though it's seems obvious at first glance, there are tricks to using this tool and getting good results. Going on the premise that the average female grasps Hair 101 by the time of her late teens. So moving beyond the basics of good cut & products that work best for individual hair, with InStyler a great deal depends on individual hair type & how it responds to various factors. Heat setting for sure. Whether your hair responds best after being recently heated with a dryer or needs cool down time. How long you pause or don't, how fast or slow you go, etc. It's the difference between success or failure. So if you're skeptical as I was, it might be worth investigating but definitely watch online demos or DVD that pertain to your hair type. As far as which barrel, my suggestion would be to use your preferred curling iron size as a guide. Tho I rarely use one, any barrel larger than 1" just doesn't do much for my hair so I knew the smaller barrel would be the better choice for me. As far as the Spin Brush, that one is definitely a keeper for me. I'm still very happy with it. Consistently a nice polished finished look in much less time. It's versatile too. Flipped under, up, back or forward, all works well. There are off days, just like any hair day, but overall it's a great finishing tool & worth it to me. I do blow dry initially, but just to get moisture out, so I tussle my hair with my fingers, upside down, getting extra volume in. Zip through with Spin Brush and I'm good to go and it lasts all day. Where it's especially handy for me is if it's a weak hand day, no worries about being able to hold, let alone coordinate brush & dryer when my hands don't want to cooperate.

I bought into the Wen hype too, and so I purchased a bottle. It is very expensive (for me anyway), but it sounded too good so I just had to try it. I hated it. HATED it. I tried it several times for several days in a row, read and re-read the directions...and every day my hair got worse and worse. My scalp itched, my hair felt dirty. I tried the exact amount suggested, I tried more pumps of the product, I tried less pumps - I tried leaving it on longer and shorter....Nope. No difference. My hair felt dirty/waxy, it was more limp than before and yet paradoxically it was also MORE frizzy while being more limp - and after 4 or 5 days my scalp itched so bad I couldn't take it anymore. I am thrilled it works so well for some people, but I'm here to tell you it does NOT work for everyone. :) Do NOT buy it on their website. I've heard they sign you up for automatic shipments that are very hard to cancel. If you are trying it for the first time, buy it through Amazon - you can return it if it doesn't work, and you won't get stuck having to hassle with Wen's "customer service" people. (I don't have first-hand knowledge, but read a lot complaints in the reviews on Amazon...)

Assuming it is a glass company error, why does this matter? The glass was selected and provided by Jeld-wen as part of its window, and the seal failure is a warranted defect. My issue with rowan_1963 is why he/she let the window company push him/her around. After the first glass replacement, had the seals failed again, I would have bought replacement glass locally and charged Jeld-wen for the replacement on the basis that any glass they provide is not merchantable. Jeld-wen is responsible under the law for providing a merchantable product, and if it does not, then they must pay for both the labor and material cost of putting it right. So any amount paid for painting and installation should under the law have been paid by Jeld-wen. Here is an item I posted elsewhere, but it is apropos here: "Window warranties aggravate me about as much as faucet warranties, which are only slightly less annoying than setting my hair on fire with kerosene and putting it out with a brick. I don't know of a single window manufacturer that really stands behind its product. Almost all claim to have life-time warranties, but if you read the warranty, they actually promise very little. At most they will, eventually, send you a replacement part, but actually getting the window fixed is up to you. Not to be impolite, but this is crap. The window fogged up because it was not manufactured properly. There is no other explanation for fogging of an unbroken window. The homeowner did nothing to cause the problem. It is entirely on the manufacturer, who, if he was actually standing behind his product would also pay for the labor to install the window. I am not at all impressed with the fact that a window company makes a video showing the homeowner how to install replacement glass. Why should the homeowner have to install it? He didn't cause the problem. If we install windows for a customer, and they have manufacturing problems, we take care of the problem. We deal with the manufacturer, we install the replacement parts. And we keep track of our time and costs and bill the manufacture for them. If they have not paid in 90 days, we sue. Most people are not ware that the manufacturer's written warranty is not the only warranty a homeowner has. By law the manufacturer warrants the windows to be merchantable, workmanlike, and fit for the purpose for which intended. If the manufacturer violates these warranties by, for example, providing a dual-glazed window with seals that leak so the window fogs up (not merchantable, not workmanlike), he has to pay for the parts AND the labor to install the parts. That is the law, and has been the law for over 100 years. Manufacturers' warranties are not written for the purpose of protecting the customer, they are written to avoid, as much as possible, their duties under these common law warranties. The effort is only effective if the customer lets the manufacturer get away with it. We never do, and we never lose. My suggestion for homeowner is not to deal with warranty issues themselves. Get the company who installed the windows to deal with it. You may have to pay them to take care of manufacturing problems (but not installation problems -- that's on them). That way you avoid the finger-pointing that is common in window warranty claims. The manufacture says its an installation problem, the installer says its a manufacturing problem and no one does anything. Take pictures, get invoices, keep close track of your costs. Add them up and bill the manufacture. The company will probably deny their liability since labor is not covered by their written warranty. Don't spend any time trying to explain your rights under common law warranty -- just sue in small claims court. The judge will provide all the explanations necessary. At $15-45 to file a small claim, it is one of the best judicial bargains around. Keep in mind also that most window companies are members of the Better Business Bureau and as members have to submit to binding arbitration if your ask for it. Ask for it. Let the BBB collect for you. Stop taking crap from manufacturers over warranty issues." Regards,