If you keep the original fabric, then it is as if this order that you have gotten is a separate issue. I would ask for the new fabric at the same price you paid for the first fabric (in recognition of their error) and free shipping.

I donâÂÂt mean this to sound nasty, but imo you donâÂÂt really deserve any accommodation if you keep the items made with the original fabric. By keeping them, you are saying that you are happy with the fabric and the items you created with it. Getting the other fabric for free is, in my mind, unjust enrichment, and way too much to expect.

I forgot to add, I don't expect to get the other fabric for free.

"Getting the other fabric for free is, in my mind, unjust enrichment, and way too much to expect."

also said.."I'll need to call them to discuss, but what do you think a fair charge would be "

And as i said, I think paying the same price as the other fabric would be a reasonable request, along with free shipping. That gives you a benefit for their error, but isnâÂÂt asking too much.

I would send back the stuff, as per the agreement you had with them; you were thrilled with the resolution they offered you, you agreed it was partially your fault.

The extra shams and skirt will only gather dust in your closet for years to come, personally, I would move on with having the replacements sewn up and be done with the issue.

Okay, they will send you the correct fabric if you send the things Nanny has already made for you, even though you didn't know at the time it was the wrong fabric? Seriously, is that what they're asking of you?

If that's correct, then I'd bite the bullet, keep the bedding for later use and pay for the new fabric.

The only "fair exchange" is money from you. This is a hard lesson learned but we've all been there done that! lol

Next time, have all fabric come to you and then send it to Nanny after close inspection. And then I'd do business elsewhere. :)

Shee, I really don't have an answer or any suggestions. I honestly don't see what they can do with the first fabric since it has been made up into shams and a bedskirt. I don't see how they could sell this from their store as it is not one of their products??? Anyhoo, I just wanted to say I'm thrilled you got the original fabric you wanted!! Woo hoo!!

I think it was a misunderstanding all around and I understand why you had the fabric sent directly to Nanny. It would be crazy to have it sent to you, then pay to have it shipped again, etc.

My only suggestion is to call and explain your feelings and see what they offer. A discount on the fabric and free shipping at the very least.

Can't wait to see the new shams and skirt!!

tina

What was the cost of the extra materials required to make the items plus labor?

I honestly don't know how or why they would request the original fabric back, since it's been sewn into items. If they have a store (I am not familiar with Nell's Hill) they could sell.

That said, if you "failed to notice" it was somewhat your responsibility. Still, it doesn't sound fair.

All that said, you will never be happy with them on the bed (if new set were to get a pull). Those of us with dogs, cats and/or children at some point have had to live with less than new, but that's part of life.

Shee - I would call them back and ask them to just charge you for the new/correct fabric. Explain that you cannot return the original fabric as you paid to have it made into shams/bedskirt and don't want to lose that investment. What you do with the shams/bedskirt is not their concern. If you can get them to agree to waive shipping costs, all the better. Or send a check to them for the cost of the correct fabric instead of returning the shams/bedskirt, explaining the above and perhaps that will be the end of it. I agree with the OPs who said you will likely just have these items taking up valuable storage space and won't use them because you don't really like them, so CL them!

Ditto to what mitch said.
Anyway, if the day should come when you need them, and you probably won't ever as they don't work in the first place,
it will be years from now, styles will have changed, your taste will be a little different, the coverlet may be worn, you'll want something all new.
I know you can't imagine that ever happening having invested so much money and time into this, but it will.

I think they want it back just because they don't want you to get something for "nothing" although its not nothing. They may have to account for it.

Years ago my parents had custom draperies, and bedspread made for their MBR. The color was discontinued and an interior designer at the store approved another color from the book as a good match (not Their interior designer). So the what was supposed to be a periwinkle that coordinated with grasscloth and a reupholstered chair and bench was Federal blue. The whole room was tone on tone so it all had to be pretty dead on.

Well, there was a long discussion as to whether it would actually be cheaper to Re Reupholster the chair and bench etc. The person who made the executive decision on the color change without approving it got fired, and the store ate a couple thousand dollars worth of drapes etc. (in 1975)-- but they got them back. Maybe someone at the store could use them, but they didn't want my parents who were getting a whole new set of stuff to be able to use them somewhere else.

Same with when Karastan had to replace a rug for me: It was going bald in the middle and they replaced it, but they weren't going to let me use it in a bedroom with the bald spot covered. They took back a useless rug to account for the Loss.

I was ok with sending the stuff back until I got tired last night and started thinking... :)

I'm going to send it to them as planned. It's silly for me to spend more money and Mitch is right that it will collect dust in my closet. My closet is on my project list to get organized and make better use of the space. I was just complaining yesterday how I feel like I have so much STUFF in general that's not being used and I'm going to fix that.

Allison - Mary Carol Garrity has a bunch of books, (Feather Your Nest, Style At Home, etc.,) and a couple of stores called Nell Hill's. They sell home decor, fabric, and help people with come up with custom bedding etc. They never said they were going to sell the stuff but in my mind it would make sense for them to try and get some of their money back.

Thanks everyone and Happy New Year!

Pal - We posted at the same time. Good points, thanks for sharing those.

Wait, isn't Nell Hill's in Kansas? If so, then I've heard nothing but good things about them.

BUT...if they are going to take the hard work Nanny did for you and probably turn a huge profit on it, then there's no way in hades I'd send it to them. Although Nanny may not even mind! lol. But I would if I did the labor for a friend and it ended up being in a shop where I didn't take credit or profit.

I'm so sorry you're going through this. I still think the original pieces will come in handy in the summer when it starts getting incredibly hot. You can change out the red coverlet with another and use the other skirt and pillows, which will save wear and tear on the heavier material.

If I use only one coverlet/quilt all year long, it'd be worn out.

Shee,

You could remove the buttons, as that shouldn't be part of the deal, and reuse them with the new fabric.

I would send the pieces back...you probably would never use them.

Helene

Oakleyok, there are 3 stores in Atchison, KS and one in KC, Mo. I'm assuming Shee has been working with the KCMO one since they sell fabric in the store billed Nell Hill's Briarcliff. I, personally, don't enjoy that store or experience as much as the Atchison. Diebolt's is the fabric store in Kansas then there is the original Nell Hill's for art and home decor and Garrity's the furniture store.
I'm sorry Shee has had such a trying experience because I just loved going to the Atchison stores when I lived in KCMO. I had nothing but wonderful customer service.

So get this, I didn't get around to sending the stuff until last week. I put a nice little note in there thanking them for the fabric, yadda ya.

I get a phone call today from the nice girl I've been dealing with and she was all flustered and apologetic. She misunderstood and thought I only had the pillow shams made, saw them and realized it wasn't the right fabric and had the remaining fabric for the skirt leftover. Here they were planning on selling the fabric. I explained I assumed they were going to sell them. She said no and was simply beside herself apologizing (& said her boss apologized too) that I sent the finished stuff.

She asked if I had anywhere I could use the skirt and I mentioned the spare room. She also didn't realize the backs of the pillows were a different fabric so she offered to cut the backs off and send them too. Yeeahh, I know... it completely ruins the pillows and what are they going to do with just the fronts?? (that I also cut the leather buttons off)

So they're sending the red fabric and the skirt back but I'm hoping she doesn't cut the shams, because it just seems like such a shame, and sends the whole thing.

So I spent money to ship it and they're spending more money to ship it back, lol. I think it's very nice of them. Thinking back to how our conversation went, I think I can kind of understand where/how she got confused.

Just wanted to update you quick and I think I will use it in the spare room. As far as the new stuff, it's made but we're waiting on the backorder fabric for the shower curtain before everything's mailed.

I did order a faux fur throw, so I'm excited to see how that looks on the bed. I can always use it in the LR and keep it in that large woven throw basket I if I don't like it in the BR.

Bought and installed a thicker curtain rod. Looks so much betted mounted up and out. Just need curtains, blinds, and paint. :)

Why would they cut the shams and just send you the back? What do they want the front for? It is nice of them to send back the skirt though.

*shrugging my shoulders* I don't know. She seemed to say about cutting the shams on a whim while we were on the phone. I have a feeling I'll get the shams in one piece. It just doesn't make much sense to cut them apart.

Good grief! Surely she could send it all back for your troubles, if anything.

ugh...what a pain for you!!! i sure hope they send back the entire sham!!

that's why i really like to email complaints...you have record of what's said and what's to be done...and misunderstandings can be caught so much more easily!!

Sorry, but the whole thing seemed screwy to me from the get go. How on earth would they think they could sell or reuse fabric you had already put to use? We are talking about a piece of fabric, not yards of unused fabric! The appropriate thing would have been to apologize for the misunderstanding, give you a small discount on the new fabric and pay for shipping. Looking forward to seeing the new pieces in place :)

The more I think about this, the more I can't believe I didn't say something to her about cutting the shams. That's just such a waste. The whole phone conversation just took me by surprise..

I'm sure it's too late now to call since she said she was mailing it yesterday.

Kmcg - "give you a small discount on the new fabric"
They gave me the new fabric for free and paid for the shipping. The new fabric was also a couple dollars more a yard. That's why I figured they were going to sell the other stuff since it was partially my fault for not paying closer attention.

I'll let you guys know what's in the box when it comes!

I guess I don't understand why they would want the things you had already made. I would understand if you hadn't sewn a thing and they were asking for the fabric back. That makes sense!It will be interesting to see the outcome. So glad though that you are finally getting it right and seeing your vision through.

S'sharee, can't wait to see what the final outcome is. I know if it were me, I would be crying 'like a little girl'. ;o)

Honestly...I thought it was odd, too. Why would they want or expect to have back, things you had paid someone to make?
Let's hope for the best and full steam ahead to your finished, beautiful room!

The package arrived today and I'm happy to say she didn't cut the shams. Yay. I think she just said that mid conversation without thinking and then later realized it wasn't the best idea. Now, I get to sew the buttons back on. :)

So happy for you!