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Granite problems - is this typical

momasgenrlcontractor

15 years ago

Is it common for fabricators to make mistakes in cutting granite? This is new to us. They cut the granite wrong the first time with more than a 2" mistake. They wanted to salvage part of the piece by cutting out the error and putting in another peice which meant we would have a second seem. DH said no. Then they returned and had cut the sink crooked. The "bridge" in front of the sink was visibly narrower on one side than it was on the other. Also, it was supposed to have a positive reveal just to the edge of the bevel in the sink. Instead, it was about 1/2" too wide all the way around showing the top of the sink beyond the bevel. They aren't happy that we haven't accepted their mistakes. I've overlooked the scratch they put in my new cabinet and the chip that will be in the seem but these cutting errors weren't acceptable to us. Are cutting errors common in this industry? Is it difficult to accurately cut the sink? Should we expect it to be done right?

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Comments (6)

neesie
15 years ago
I tossed and turned the night before my granite install with such visions going through my head. Of course you should expect them to do it right! I wouldn't want that two inch mistake and an extra seam, either! And the crooked sink??? No way!

I'm so sorry this happened to you. Please assert yourself and ask for them to do the job right. Use the term 'unacceptable'.

If you already paid I hope it was by credit card. Contact your credit card company immediately and let them know there is a problem. If you paid by check, cancel it! You did not get what you paid for. Good luck and I hope you post again to let everyone know about a successful re-install!
edlakin
15 years ago
Should we expect it to be done right?

yes, indeedy, you surely should. don't accept less than feeling completely *thrilled* with your countertops.

i'd drop this fabricator like a hot potato if possible. two BIG mistakes, coupled with the attempt to screw you with their cheap fixes? no way, jose! bubbye!
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mnbobbi
15 years ago
Should we expect it to be done right?
Yes! I had my granite installed a couple of weeks ago, and they did a great job of templating, which produced a really incredible fit at the install. I knew pretty much nothing of granite/installation prior to this, but they did an excellent job. These errors seem to be careless mistakes and you should not accept them!
momasgenrlcontractor
Original Author
15 years ago
Thank you for reconfirming my thoughts. I wasn't sure if cutting errors were common or not. I'll keep you posted.
boysrus2
15 years ago
OMG. This is their second try and still many mistakes? It took me three weeks to find the right slab of granite. I'll have a heart attack if this happens to me at my install next week. Granite is expensive, and I wouldn't settle for shoddy workmanship that you're going to look at everyday. If possible, I'd ask for a refund and find yourself another fabricator.
vrjames
15 years ago
boysrus- who are you using in Atlanta?

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