Give them yet another chance to make it right--at least they are admitting their errors, and that's better than some! Good luck!

I am afraid that because all pieces are glued in there could be damage to the cabinets and fireclay sink if we have them taken out again.
DH thinks it would be a major undertaking to remove the pieces and try again and wants to ask for a discount and live with it.

Ask the owner of the company to come over and look at the final installation. The problems will be easy to see in person and then a discussion can ensue. He has clearly lost money on this install but he will also want to keep his reputation. See what happens.

You and your DH must be so frustrated. It sounds like
they have done a botch job. I would be so upset, but
as Fori said give them another try.

I would also ask for a discount anyway. They have kept
you without counters for a long time. The time you have
to take off of work to be there to meet them during the
installations. This is time and money lossed on your
part.

I will be thinking of you and hope they make this right.

don't settle for something you're not happy with. You have to live with it.

I would get them to fix it since they're willing but make it clear up front that you expect them to be responsible for any damage done in the process. You are fortunate that they are willing to take responsibility for their mistakes - there have been numerous postings about contractors not willing to own up to their mistakes.

I disagree with boxerpups about also asking for a discount. This kind of issue has come up before. Delays are unfortunately inevitable with kitchen renovations and as long as they're willing to make things right, I wouldn't push for anything else.

There shouldn't be any damage to your cabinets if they're careful. I had my granite removed and replaced with marble and there weren't any problems. Of course, they should be responsible for any damage that does occur.

Oh my gosh, I feel for you.

Question: did they take a template? It sure sounds like they are winging it. If I were you, I would do what I could to be there during the removal and re-install of the top.

Thank you so much for the replies.
Rubyfig, yes they did do a template and our kitchen is not complicated at all, so I don't understand why this is happening to us. DH has taken 4 days of from work already so he could be home for the installs.

Ossiemom - I feel your pain and know exactly how frustrated you must be. We've been living in our basement (thank goodness for that since it would be an even bigger issue if we were in a hotel!) for 2 weeks now while the floor company tries to get our hardwood floors to look decent. And I say decent since I'll accept even that at this point! So what should have been a 4-5 day job is now going into week 3 and we still may have to start over - it's infuriating!

Anyway, I'm sure they must have done this, but just thought I'd ask to make sure - did they seal all the granite when they put it in? The reason I ask is that we used 2 slabs of Cambrian black that weren't from the same lot and they looked completely different before sealing. One was much lighter than the other, however after sealing they look exactly the same to me. We knew this though PRIOR to buying them, so it wasn't a surprise. For some reason one slab already had sealer on it and the other didn't when they were brought to the stone supplier. We had them put sealer on a test piece from the lighter one just to see how it looked and we couldn't tell the difference. I would think that they would have sealed your granite if it requires sealing though, so then it definitely isn't acceptable if they look different!

Good luck - I hope you get everything worked out to your satisfaction!

Totally, totally understand what you're going through! Can't even remember how many times my granite had to be redone- and then the day they were supposed to replace it all (again), they went bankrupt (DUH-wonder why?)So, we are living with one piece that definitely doesn't come from the same batch as the other four pieces and two in LR, and is cracked to boot. Bottom line is they went bankrupt- we didn't pay- so we have a kitchen and a LR pony wall of granite that cost us Nada (if you don't count the year of hassle and delays!) After pricing out the cost and now 2 years later the worry of what would happen to cabinets and floor ripping it out and carrying new stuff in, we are just living with a non-perfect counter. It truly doesn't bother me one iota (well- maybe ONE iota :>) anymore, and the price was right!

So, can't tell you what to do- but can understand the angst. If they offer you a substantial discount, and you can live with the difference- then I know that money can always be used somewhere in a reno. If you want them to try and replace it again (and who knows if they're even CAPABLE of getting it right), then be sure to have something in writing that they will pay for the cost of any damage. Have you paid them in full? If not, I'd definitely not pay them one penny more until everything is complete.

That's one horror story for sure. Sorry to hear that. At this point I would start from scratch. Have them remove the tops completely, do a fresh set of templates and start with new slabs. The homeowner part of me wants to applaud the fabricator for still trying to make up for the mistakes. The employee-of-a-granite-fabricator part of me just slapped my hand on my forehead wondering how is it possible to screw up that many times...