OK now its time to look at schuco windows. Following is a series of letters that show what i have gone through to try and get service. Please note that this is with a company schuco has hired to fix my windows. If you want me to i can show the letters i have where i talked directly to schuco. With both companys it seems that STALLING is the art practiced. Start at bottom and work up. Feel free to write and ask questions. I will talk on phone if you want.

Paul

Thank you for your help in resolving this issue.

To confirm, you have 7 Schuco sliding windows which we will be

replacing the weather stripping on, and in addition we will be replacing 1

transfer block on one window, and we will be adjusting the sash frame on

the 3-lite slider.

We have sent the parts to our tech, but since we were under the

impression it was only 5 sliders we want to make sure we have enough weather

stripping before we come out. We normally send extra, so we should have

enough, but we would like to clarify this beforehand. So if it would

not be too much trouble, can I ask you if you would measure the width

and height of all the windows and send this information to me as soon as

you can (the vinyl frame is what you will be measuring)? This does

not have to be exact, an approximation is fine. I just need to get an

idea of how much weather stripping we need and compare it with how much

was sent to the tech.

As soon as I get this information, I will make sure everything is being

handled quickly and will get your service expedited as soon as

possible.

Thank you,

Tina

J&R Window Repairs

. .

. -----Original Message-----

From: Deb Hancock [mailto:grdntender@fuse.net]

Sent: Thursday, January 10, 2008 10:35 AM

To: Tina (Tina@JRWR.com)

Subject: Re: Hancock 12972 update request

Tina,

There are 7 windows. The front room has one large window with 2

sliders. The dining room window has 2 sliding components. The bedroom

windows (4) only have 1 slider per window. The kitchen window only has

1 slider section.

Thanks again. Hope this information helps. Lets hope the weather

stays

warm.

Deb

Tina (Tina@JRWR.com) wrote:

> Deb,

> > We are not upset, just trying to make sure we have all the necessary

parts to complete your service in one visit.

> > We are under the impression that you have only 5 Schuco sliders in

your home. We are replacing the bulb seal in ALL the Schuco sliders in

your home. Are there more than 5 Schuco sliders? If so, please advise.

> > To answer your question, we will be working on all the Schudo slider

windows only. So whatever rooms they are in, this is where we will be

working.

> > Please advise how many Schuco sliders you have so we make sure we

have all the parts necessary.

> > Thank you,

> > Tina

> J&R Window Repairs

> >

> -----Original Message-----

> From: Deb Hancock [mailto:grdntender@fuse.net]

> Sent: Monday, January 07, 2008 6:58 PM

> To: Tina (Tina@JRWR.com)

> Subject: Re: Hancock 12972 update

> >

> We only have 7 windows. I was not here for the initial evaluation.

I
> am sorry if I upset you when I asked which windows - but I really

have

> never been told. I know the front room and dining room windows are

the

> worse - they have the red rags packed in the gaps.

> > So, if you could answer my question - which windows in what rooms of

my

> home. I need to re-organize a few things and would like to get this

> accomplished before you arrive.

> > Please call and set up the appointment. I will need to schedule time

> off from work. I work 3-12 p.m.

> > Deborah Hancock

> > Tina (Tina@JRWR.com) wrote:

>
>> Deb,

>>

>> As for how many windows, we have stated several times to you that we

will be replacing bulb seals in 5 sliders and transfer blocks in 1

slider, and adjusting the center sash of the Living Room 3LS as needed.

>>

>> We are surprised that you are asking again, therefore, we are

wondering if you accept this as the labor to be done on this service?

>>

>> If you accept this labor description, we will be contacting you next

week to schedule a date.

>>

>> Please advise.

>>

>> Thank you,

>>

>> Tina

>> J&R Window Repairs

>>

>>

>> -----Original Message-----

>> From: Deb Hancock [mailto:grdntender@fuse.net]

>> Sent: Thursday, January 03, 2008 10:30 AM

>> To: Jim Strauch (JRS@JRWR.com)

>> Subject: Re: Hancock 12972 update

>>

>>

>> Thank you. I have been watching the weather, currently 29 degrees,

but

>> there seems to be a warming trend in the next week or so. Hope we

can

>> pick a reasonable day. How many windows will you be repairing?

Front

>> room and Dining room are the big windows and then we only have 4

bedroom

>> windows and 1 kitchen window.

>>

>> Thanks.

>>

>> Deb

>>

>> JRS@JRWR.com wrote:

>>

>>

>>> Deb,

>>>

>>> We will contact you next week to set up a date to come out ASAP and

perform the repairs listed below.

>>>

>>> As per your request, we will call you in the morning from 8-12 or

after 5:30pm, or send you an email.

>>>

>>> Sincerely,

>>>

>>> Jim Strauch

>>> J&R Windows for Schuco

>>> 201-910-4878 cell

>>> .

>>> .

>>> .

>>> -----Original Message-----

>>> From: Deb Hancock [mailto:grdntender@fuse.net]

>>> Sent: Saturday, December 29, 2007 12:20 PM

>>> To: Jim Strauch (JRS@JRWR.com); Paul Hancock

>>> Subject: Re: Hancock 12972 question

>>>

>>>

>>> Thanks for the reply. Please call and set up the appointment. We

are

>>> trying to save energy (oil furnace) and have draft free home. I

would

>>> like to get rid of the red rags in the windows. I will need to

>>> coordinate my time off for the repair work. Best time to reach us

is in

>>> the morning from 8-12 and after 5:30 pm or email.

>>> .

>>> .

>>> .

>>> -----Original Message-----

>>> From: Jim Strauch (JRS@JRWR.com)

>>> Sent: Friday, December 28, 2007 11:58 PM

>>> To: 'grdntender@fuse.net'

>>> Cc: John Kasputis (JohnKasputis@Schuco-USA.com)

>>> Subject: Hancock 12972 question

>>>

>>>

>>> Deb,

>>>

>>> I received a message from your husband Paul on Wednesday asking for

an update on your service, and it reminded me that I wanted to contact

you to set up a date to return and replace the bulb seals in the 5

sliders and adjust the center sash frame of the living room 3-Lite-Slider

to stop the drafts.

>>>

>>> Knowing that we will need to remove the sashes from the frames for

approximately 30-minutes for each of the 5 windows, which will let a

lot of cold air in, I was wondering if you wanted to put your service on

hold until the spring when it warms up a little, or if you want to

schedule the next available date.

>>>

>>> Would you please hit reply and let me know if you want to proceed

immediately or wait until the spring?

>>>

>>> Please call me if you have any questions.

>>>

>>> Sincerely,

>>>

>>> Jim Strauch

>>> J&R Windows for Schuco

>>> 201-910-4878 cell

>>> .

>>> .

>>> .

>>> -----Original Message-----

>>> From: Jim Strauch (JRS@JRWR.com)

>>> Sent: Friday, December 14, 2007 11:33 PM

>>> To: 'grdntender@fuse.net'

>>> Cc: John Kasputis (JohnKasputis@Schuco-USA.com)

>>> Subject: Hancock 12972 update

>>>

>>>

>>> Deb,

>>>

>>> We received the parts on November 29th, but were unable to secure a

date before Christmas to come back to your house to replace the bulb

seals in the 5 sliders and adjust the center sash frame of the living

room 3-Lite-Slider to stop the drafts.

>>>

>>> I apologize that we were unable to do this for you before

Christmas, and I will contact you next week to set up a date that works for you.

>>>

>>> Sincerely,

>>>

>>> Jim Strauch

>>> J&R Windows for Schuco

>>> 201-910-4878 cell

>>> .

>>> .

>>> .

>>> -----Original Message-----

>>> From: Deb Hancock [mailto:grdntender@fuse.net]

>>> Sent: Friday, December 14, 2007 10:41 AM

>>> To: Jim Strauch (JRS@JRWR.com); John Kasputis

>>> (JohnKasputis@Schuco-USA.com)

>>> Cc: adavis@ag.state.oh.us

>>> Subject: Repair of windows for Hancock

>>>

>>>

>>> Hi Jim,

>>>

>>> I am just reviewing the emails. Please give me an update on the

>>> replacement parts. Ohio is expecting snow Saturday. The red rags

do no

>>> stop the cold air.

>>>

>>> Thanks.

>>>

>>> Deb Hancock

>>> .

>>> .

>>> .

>>> -----Original Message-----

>>> From: John Kasputis (JohnKasputis@Schuco-USA.com)

>>> Sent: Wednesday, November 28, 2007 12:50 PM

>>> To: Jim Strauch (JRS@JRWR.com); Farpoint57@yahoo.com

>>> Subject: RE: Hancock 12972 update

>>>

>>>

>>> The bulb seal was fed-exed out today to arrive tomorrow. We will

also add

>>> the transfer blocks.

>>> .

>>> .

>>> .

>>> -----Original Message-----

>>> From: JRS@JRWR.com [mailto:JRS@JRWR.com]

>>> Sent: Wednesday, November 28, 2007 10:56 AM

>>> To: Farpoint57@yahoo.com

>>> Cc: Kasputis, John

>>> Subject: Hancock 12972 update

>>>

>>>

>>> Paul,

>>>

>>> As per our phone conversation of earlier this morning, I am waiting

for

>>> the replacement bulb seal and transfer blocks to arrive at our

location,

>>> at which point we will contact you to set a date to come back and

>>> replace the bulb seals in 5 sliders, replace the transfer blocks in

the

>>> bedroom slider, and adjust the frame of the living room

3-Lite-Slider as

>>> needed to stop the drafts.

>>>

>>> We will update you again when we receive the replacement parts.

>>>

>>> Would you please hit reply to confirm receipt of this email?

>>>

>>> Thanks,

>>>

>>> Jim Strauch

>>> J&R Windows for Schuco

>>> 201-910-4878 cell

>>> .

>>> .

>>> .

>>> -----Original Message-----

>>> From: Jim Strauch (JRS@JRWR.com)

>>> Sent: Monday, November 12, 2007 1:57 PM

>>> To: 'Farpoint57@yahoo.com'

>>> Cc: John Kasputis (JohnKasputis@Schuco-USA.com)

>>> Subject: Hancock 12972 update

>>>

>>>

>>> Dear Deb and Paul,

>>>

>>> I just left you a voice message letting you know that I spoke with

John

>>> at Schuco this afternoon, and while discussing your service with

John we

>>> realized there was a repair option available now that was not

available

>>> when we inspected you house in March.

>>>

>>> Schuco has a replacement bulb seal that is mounted on both the

master

>>> frame and the sashes that is thicker than the original bulb seal.

This

>>> thicker bulb seal was developed to address high wind areas like

>>> ocean-front or hill-top applications, and if we replace your bulb

seal

>>> with this new replacement bulb seal, I feel we can greatly reduce

the

>>> air infiltration problem you are experiencing.

>>>

>>> Would you please call me at 201-910-4878 when you get this email so

we

>>> may discuss this further?

>>>

>>> Thanks,

>>>

>>> Jim Strauch

>>> J&R Windows for Schuco

>>> 201-910-4878

>>> .

>>> .

>>> .

>>> -----Original Message-----

>>> From: Jim Strauch (JRS@JRWR.com)

>>> Sent: Friday, March 16, 2007 10:18 AM

>>> To: 'Farpoint57@yahoo.com'

>>> Subject: Hancock 12972 test email

>>>

>>>

>>> Paul,

>>>

>>> This is the test email I promised you.

>>>

>>> Please hit reply to confirm receipt, then I will email you

confirmation

>>> of our tentative appointment set for next Thursday, March 22nd at

4pm.

>>>

>>> Thanking you in advance,

>>>

>>> Jim Strauch

>>> J&R Windows for Schuco

>>> 201-910-4878 cell

>>> .

>>> .

>>> .

>>> -----Original Message-----

>>> From: Paul Hancock [mailto:farpoint57@yahoo.com]

>>> Sent: Thursday, March 15, 2007 5:50 PM

>>> To: Young, Cindy

>>> Subject: RE: Schuco service

>>>

>>>

>>> Before 12 noon or after 4 PM there will be some one here. We will

need

>>> to know what time so we can be here.

>>> Paul

>>> --- "Young, Cindy" wrote:

>>>

>>>

>>>

>>>

>>>> Paul -

>>>> We didn't forget about you...sorry you felt that way. We are

>>>> scheduling for a technician to be out in Ohio next week Thursday,

>>>> March 22nd. We have passed on your contact information and you

will

>>>> be receiving a call from them to finalize an appointment time with

>>>> you.

>>>>

>>>> Thanks,

>>>> Cindy

>>>>

>>>> -----Original Message-----

>>>> From: Paul Hancock [mailto:farpoint57@yahoo.com]

>>>> Sent: Wednesday, March 14, 2007 10:10 PM

>>>> To: Young, Cindy

>>>> Subject: Re: Schuco service

>>>>

>>>> As you can see by the date it is now half way through March. I

have

>>>> not heard anything from anyone. How about i fond someone to fix

the

>>>> growing number of problems and send you the bill?

>>>> Paul

>>>> P.S. We paid over$ 8,000 for 8 windows.

>>>> --- "Young, Cindy"

>>>> wrote:

>>>>> Paul -

>>>>> Just so you know I didn't forget about you....this

>>>> time, we don't have

>>>>> a dealer in that immediate area that can come over

>>>> to see the problem.

>>>>> I'm going to see about getting our service tech

>>>> out to see you. The

>>>>> schedule right now looks like it would be the

>>>> middle to the end of

>>>>> March.

>>>>> Let me get with our service tech and square things

>>>> up. I'll keep you

>>>>> posted.

>>>>>

>>>>> Cindy