We purchased the Sylvie Sectional through our designer earlier this year. It finally arrived after 6 months and within weeks it looked awful. The fabric pills and is even coming apart at some seams. The cushions do not hold their shape and we already had them replaced by the company as a "one time favor." The seat cushions are so unsupportive and just sink. It's truly embarrassing to have this couch when all of our other furniture is so nice. People ask us if it is our old couch since our remodel. I'm not exaggerating when I say that our IKEA sectional lasted us and was more comfortable than this sectional that we spent over 7k on. We are so disappointed and left with no recourse. I will never again buy a Rowe or Robin Bruce product. This was supposed to last us 10 years and it's barely made it a few months.

We gets ours locally from The Original Mattress Factory. I do not not know if they ship....

My requirements for an appliance company to be deemed good? Overall, what's a good appliance company? What I need most is a clear answer when I ask a question. Without that clear answer, I go find out more through other channels and then I come back again with the same question and several others about the same focus. Sometimes they smarten up and get me the right answer the second time around, but often they prove to me that they don't know their arse from their elbow. One specialty fridge company sent me to a call center (in India, I presume) where the nice young man read from a script some minimum and maximum temperatures for the freezer that were impossible (because freezers are only for temperatures below zero centigrade / 32 Fahrenheit). He agreed with me in a flat intonation that it was impossible for these temperatures to be the right ones, and nothing changed in his approach. Talk about incompetent delegating! Whoever wrote that script was uninformed. I start with everyday questions are about features they added, changed or removed. I try to get a clearer definition than what it written on the web or in brochureware. It's highly indicative of "what you get" if they admit to you that several of the features are actually the same thing described in different ways for different purposes. (!). At least you know what you are getting. Even Miele does this sometimes. Those that I would consider to be winners on my short list for consideration are those that meet this knock-out requirement. A second requirement is to have dimensions (sizes, wattages, etc) available in PDFs or images on the web. Many companies fudge this a bit, but it's not all that serious if they meet the first requirement. I give more leeway to Korean or Japanese companies; I dig harder to reach the right people to answer questions. Often it's a local retailer with a special relationship with the manufacturer. It can turn out that features are better than described. I haven't had much reason to call Subzero, Wolf, Viking, Dacor, JennAir, Lamborghini, Lacanche, etc. Miele meets most of the main requirement for an appliance company to be deemed good. BSH/Bosch/Thermador failed the detailed dishwasher questions I asked. Miele did too. In terms of plumbing, among US companies that get the "answer test" right is Chicago Faucets / Geberit ; and the US company that has failed the "answer test" most often is Kohler (but they always get the right answer a few months later when you insist their first answer must be wrong).

Ohhh, MamaGoose, I am dying laughing at the orange jumpsuit! And that alarmed me when I saw it too, especially when he ducked down out of signt immediately after I called the dog. I knew the fence guys had the option of working Saturday, and I checked the front drive again to see if I'd missed seeing their truck, but no they did not come to work. That meant someone else. I suspected who, but had to return to the back door and wait for about two minutes before he finally stood up. Yep, orange jumpsuit and a white head of hair, just visible from shoulders up above the shrubbery along that property line. And orange jumpsuits signify prison to me too, Mama. But the white hair meant the neighbor. And his presence there was not on his property, but on his back neighbor's property, which he is treating like his own. The owner is the niece of the lady we bought the back forty from. And she had to put up NO TRESPASSING signs facing HIS HOUSE in attempt to keep him out of there. The house is vacant. He does cut the back yard up a ways, but not all the way to the empty house. He is doing to HER property what he once did to OURS, expanding his space, even planting hydrangeas in places. Well, it is better than weeds I know. But also in the tall weeds up near that vacant house is where he was secreting his infamous burn barrel. On someone else's property, so he could deny it was his. But that was stopped too. I have no idea where he hid it this time. But now and then, I do smell burning stuff late at night on weekends. And Scott, we had a survey done and we paid to have both our lot and the neighbor's lot totally surveyed. Money well spent. The old survey markers next to this neighbor had been removed. Well, one of them had been cut off below the ground out by the street, and it was located in what I thought was HIS YARD by about 6 feet. After he backed his trailer up our driveway and across our lawn to haul away huge tree limbs and boles, I popped a line and built my rose bed to prevent any such future occurence. No fence on the front yard portion of this property line, but I did make the flower bed pretty on both sides as viewed from both our yards. I dare say it is the best flower bed in the neighborhood, and it is out in view of God and everybody. LOTS of compliments on it. I installed a line of brick flat to the ground on his side of the line (still on our property though), so he could put the wheel of his mower on it. As to plants growing in the Back Forty. No poison ivy, which really surprises me. But thank heaven it is not there. And no one has tossed any pot seeds there. I had not thought about that. A grandson lives with them, a college student, so I appreciate the heads up about that. It would definitely cause us some grief if such seeds thrown in our new space suddenly grew. The authorities would be notified and we would be turned in you betcha. And I'm not so attentive to WEEDS that I'd notice any strange things dropped into a basic overgrown place. We've cut back the major overgrown stuff, but not fine tuned it yet. That will come after the fence people quit stomping around back there. Even their presence for one afternoon has made a big difference in the open ground. But I am careful walking there until all the stobs of cut-off tree seedlings are removed. I cannot afford a foot injury with my diabetes. Oh yes. I revisited the spot where the neighbor was seen. He's pulled out some grass along the old chainlink fence, but not significantly so. I suppose he was doing his own survey of the post locations--for what other reason could he be so fascinated to go so far as to HIDE his presence, and not stand up until he expected me to be moved away from the door? But the new posts are inside our property markers. Good Sunday morning to you all. Lovely day.