Question, have they been paid? Don't want to be too blunt, but that is first and foremost here. Glad he's going to come and see, that is a good sign.

Hi Eaglemom,

Thanks for the reply, yes unfortunately the job is fully paid for and in cash, so I'm pretty much at their mercy at this point. When the installer left, the spots had not shown up yet. It wasn't until about an hour after he left that they started to appear.

I'm just hoping there's a solution that does not involve ripping up the granite and making an even bigger mess of the situation.

Regards,

eric

eric,

you have a bigger problem.

Any good fabricator knows not to use "Liquid Nails" as it is a petroleum based product. The stains are permanant.

Since it is obvious you do not have a good fabricator and I assume you do not want to tear it out and start over.
I will hope our old friend Kevin might see this and have a solution for you.

Good luck

Oh man...that is REALLY bad. I sure hope they are willing to tear the granite out and start over. I think it's probably ruined.

I'm sorry that happened to you. I'd be aggressive with them. If they do not come back and fix it (sounds like it needs to be replaced), deal with the BBB, your county's consumer services division, or even the home improvement commission. You are not at their mercy even though you've paid them.

There is a liquid nail product for granite & marble. Did they not use this one? Do you have a canister of the one they used?

It seems if the stains are coming through they must not have and they need to buy you more granite & plywood and start over.

Was your granite a slab, or a prefab ubatuba?

Here is a link that might be useful: Liquid Nail Marble

I'm wondering about the effects of liquid nails on food!

Sounds bad ....... Please have them take this out - I don't even know how you would properly get the liquid nails off the base plywood to prevent that happening with new stone

Good luck!

Thanks for all of you that replied. I fear all of you are correct but IÂm praying that the fabricator (can I even call him that?) used Liquid Nails - Marble and Granite, which the website claims doesnÂt stain. All I could see in the caulking gun was "Liquid Nails", so IÂm not too sure exactly what he used.

ItÂs been about 36 hrs since install and I can still see the circles but they look like theyÂve improved just slightly. I really canÂt imagine this outfit going out and installing the wrong product like that under everybodyÂs countertops. You would think they would have figured out theyÂre using the wrong product by now.

Nutbunch, I donÂt have the canister of what they used, IÂm hoping it was the Liquid Nails for Granite. It was two 9 foot prefab UbaTuba pieces already pre-sealed.

WeÂll see what they say when they come out today. IÂll update later.

Thanks again for all the replies. Great forum!

-Eric

Hopefully it'll all work out.

I heard that the prefab slabs are a little less thick than 2cm slabs. Maybe it's just that.

Good luck!!!!

How did it work out for you, eric99?

I've have a family emergency and just was able to get back on line here. I too was wondering what happened?

Just one correction to what I've read so far. The stain is SEMI permanent. it WILL dry out in time. By "in time", I mean by the end of the year. As for sealer on the Ubatuba, it's not necessary. If they sealed it and you didn't see the stone haze up afterward, it's because they wiped all the sealer right back off. Ubatuba's too dense a stone to take a sealer, and therefore shouldn't be sealed.

I was about to post a new post until I finally came across this from a google search....

had granite installed Sept. 9 - immediately noticed many circular spots and automatically figured it was the moisture from the adhesive, but did confirm with the installer and they agreed. In fact, they recommended not to seal until they evaporated. Most of the spots did dry up within a week....however, there are still 3. I touched in with the installer this week and asked if they had any suggestions - they didn't offer any (in fact, they basically said they'd just come out and seal anyway - I said no) I then asked if applying heat (like from a work light) and they said to try, or even a hair dryer. I'm just wondering if anyone has tried heat to eliminate the glue spots? Any other thoughts or suggestions? Meanwhile, how concerned should I be about grease/oil splatters on the unsealed granite? I wipe down regularly with soapy dawn water...but I am noticing some darkening adjacent to the stove. Thanks in advance for any replies!

you can use a blow dryer or heat lamp to dry the stone; just make sure it doesn't get the stone hot to the touch as you could end up cracking it. warm to the touch is fine and that will help.

Only a total bonehead would use a petroleum based product to set granite. we had a incident once where 2 kitchen sink tops and 4 vanity tops were all oil stained from plumbers putty that a rookie plumbers assistant stuffed into all the faucet holes. Somewhat miraculously we got all the stains out with with a polutice so that might also be worth a try

Thanks oldryder. Will try the heat and hope that's all it takes!

We are using Caesarstone in our kitchen. ItâÂÂs better than granite. We have to not seal it each year.

Here is a link that might be useful: Kitchen backsplash

OldRyder - what poultice did you use to remove the plumbers putty stains?

check out the following link:

http://miraclesealants.com/download/it_stain_removal_guide.pdf

I assume you used the "OIL BASE STAINS" poultice...am I correct?

yes, oil base stain

I just had Blue Pearl installed and I forgot to tell them I did not want it sealed; however, it came sealed from the fabricator because the 15 year sealer box on the work order had a big circle on it. Guess I will have to see how it looks when it gets some use.

Karen

I was wondering the same thing as some others...why did you purchase a pre-sealed slab of Uba Tuba. It does not need sealing. Sealing mares the finish. I have had my U.B. for over 15+ years. Never been sealed and they still look great. Once you take care of the spot problem have the "fabricator" remove the seal. NancyLouise

Order some DuPont oil stain remover and try that. It's the only thing to get the glue from painters tape that out tile installer put on the perimeter of our marble and limestone floors off. This tape was left on for months and nothing else has removed the glue that seeped deep into the stains.

Good luck.

This is mine 2 days after install. I was told it is perfectly normal and the spots will go away on their own??

So what happened with the spots? Mine did the same thing and I'm REALLY nervous the spots won't go away!

Granite only needs to be siliconed at the front edge if a backsplash is installed. Where do these guys think this stuff is going to go?

Can someone please send an update on the status of their granite or marble that had this issue? I just had my marble installed yesterday and have this same issue. I am wondering if it did in fact go away on its own. Thanks so much!

Since no one else updated, I thought I should. My super white cararra marble was stained for several days after they used liquid nails despite my request that the marble not be glued down in the first place. There is NO need to. Each day the stains were lighter and today they are nearly completely gone. Only one spot seems to be super stubborn and the rest are very faint. I did not use anything, I just let nature take its course and it managed to evaporate. I really lucked out. I hope you all do not have to go through this as well.

"There is NO need to."

That depends. If you have backsplash capturing the top, maybe, but I wouldn't want any upward pressure on one of my tops especially near a seam or plumbing.

We had granite counters installed last Sat. Here is how it looks 4 days later. The are insisting the used a water based adhesive. The Svc tech came out Mon to look at it. (Prior to that we held a hairdryer to an isolated spot for 50 mins - no change) He pulled up a smaller section removed the existing adhesive and applied what he said was their "standard". 24 hours later and there were NO marks from the "new" adhesive. We've been given every excuse from weather conditions (Laugh) we live in AZ sunny and dry!, new vs older caulking, the color we chose, etc. I find this unacceptable. First they said it would take a couple days - be patient it will dry out...then it became a week... now it's several weeks. Meanwhile our remodeling is held up because we refuse to install plumbing for sink/new dishwasher until this is resolved. It's been an absolute nightmare!! I feel confident they used the wrong adhesive. Otherwise why did they pull up the section of counter and add new - indicating the same result would happen....low and behold it DID NOT!

Help what happened to everyone's granite? Ours looks absolutely awful! And the installer claims it happens to everyone's and it dries out in 3-4 days. He insists he used water based adhesive and this is normal.... it doesn't look normal to me! Please respond!

This is like being pregnant. He is either completely right or completely wrong. Sounds like he's seen it before, so I'd give him a week or two. I'd only put a customer through this once, then never again.

Joseph do you know what a good water proof sealant for my granite is? That won't stain it

I prefer Tenax Proseal and get it from DeFusco Industrial Supply.

Crystal, what happened with your granite? Did it dry out? How long did it take? We have the same thing that just happened with our granite install.

Thanks for the response! Yeah, some of ours are starting to fade but I can tell it will take awhile for a few of them to dry out. Definitely a little stressful though! I think it's just that the pre-fabricated granite we got is a lot thinner than the normal granite, and we got a lighter color too so it made the wet spots really stand out.

No problem on the response! I wanted to pos a pic because when I was going through it it was super stressful and I just wanted someone to respond in their previous post and let me know the outcome! Hopefully this will ease other people's minds! Best of luck to you!!! I think you're right that the lighter color granite shows it more. Who knows maybe it happens to the dark granite too and you just don't see it.