Anyone use cabinets by Wolf?
htumgr
12 years ago
Featured Answer
Sort by:Oldest
Comments (92)
Anne Sedler
6 years agoUser
6 years agoRelated Discussions
Wolf Integrated Modules...anyone them touching
Comments (1)the strip seals the gap Surface tension keeps the liguid out If by thin you mean 2-3" then it's doable but not attractive to most. If by thin you mean less , then you are headed for disaster...See MoreCabinets To Go online RTA cabinets - has anyone used them??
Comments (8)AVOID THEM AT ALL COSTS!!! Our nightmare is described here. We placed a nearly $4,000 order with Cabinets To Go on 6/13/12. The standardized Cabinets To Go receipt and paperwork we received stated that we should expect 1-2 weeks for shipping. Carrie, the representative in the Raleigh, NC office that we worked with and ordered from, told us we should expect 10 days for shipping. The 1-2 week timeframe on the CTG correspondence would have placed our delivery somewhere between 6/20/12 and 6/27/12, and the 10-day estimate from Carrie would place our delivery date on 6/22/12. However, we have received no cabinets by 6/29/12. As soon as CTG received our payment (which was made in-full and immediately upon ordering on 6/13/12), all communication with us stopped. We were extremely satisfied with CTG's customer care during the designing and ordering process, and Carrie exchanged 35 emails and 5 phone calls with me over the 5 days that we spent considering our options and making our decisions. However, as soon as CTG got our money, customer care went out the window. On 6/29/12 we were still waiting for delivery of our nearly $4,000 order, which was paid for in-full and upfront. Furthermore, we received no communication from CTG in regard to tracking our $4,000 shipment, updates on delivery, or even scheduling a delivery until I started asking questions on 6/21/12 about where our cabinets were. We understand that CTG may not be able to pinpoint an exact delivery date immediately upon ordering. However, we never even got the opportunity to request an estimated delivery date during any conversation with CTG, because these delivery estimates were bestowed upon us and this topic of conversation was completely initiated by CTG! If you are going to give an estimate, it needs to be an accurate estimate. If something goes wrong during the processing and shipping of an order, the customer needs to be told, so as to adjust their expectation for delivery. We were never told that the delivery estimates provided by CTG needed to be adjusted due to processing or shipping problems, so we expected the estimates to hold true. When we had received no cabinets by 6/21/12, I contacted Carrie in Raleigh to inquire about the status of our order because we had not received any correspondence from CTG during the 8 days that had passed since paying for our cabinets. Carrie responded via email on 6/22/12 and told us the cabinets were in transit, but one item was on backorder. So, our cabinets been shipped and no one had told us, and part of our shipment was on backorder but we were not informed about this. So we waited for 5 more days, but when we still had received no cabinets on 6/27/12, I began calling and emailing the CTG headquarters and their customer care representatives. At this point, it was 9 days after our items had shipped and 14 days after we had ordered, and we still had no cabinets. Chris, the corporate customer care representative I spoke with, informed me he was very concerned about the lack of customer care we were receiving and would forward my concerns on to the Raleigh office, something I had already done on my own. Later that same day (6/27/12) Carrie forwarded me an email that she had received on 6/18/12 containing details about tracking our order. (It took 9 days to get our shipping information forwarded to us from CTG, and we had to request this information from them!) We were directed to contact CGL (the carrier that CTG uses for delivery) directly about our order. CGL must have been informed that I was on a mission to track down the cabinets, because a few minutes after I got the email from Carrie, Katarina from CGL called and left a voicemail requesting that I contact her to schedule delivery of our cabinets. I called, but was told the scheduling team would not be back until 9:00am the next morning. So I called them back at 9:00 on 6/28/12 and asked to schedule our delivery. Katarina told me she could not yet schedule delivery, as our cabinets had not reached the distribution terminal yet and she could not tell me what day we could expect to get our cabinets. I called CGL three more times over the course of 6/28/12 and spoke to three different CGL representatives, all of whom gave me different answers about when we could expect delivery and whether or not they could even schedule delivery yet. My fourth call to CGL on 6/28/12 ended with the representative telling me that the cabinets would arrive in the distribution terminal in Fayetteville, NC during the night on 6/28/12, and she said she thought we could get delivery on 6/29/12. Exasperated by the back-and-forth of the last two days, I emailed the CTG headquarters a second time and updated them on the mess that we were dealing with. I also called the number Chris had left for me and left a voicemail for him with the same update. I called CGL at 9:00am on 6/29/12 to check on the arrival of our cabinets at the distribution terminal in Fayetteville, NC. However, I was told that someone at CGL had made an error since my last phone conversation with them the evening before, that our cabinets were put on the wrong truck, and they were currently at the distribution terminal in Atlanta, GA. I insisted that we get our cabinets before the weekend, but CGL said they had no trucks available to bring us our cabinets. I requested that CGL rent a U-haul and drive our cabinets to us, since this was their error and we were way past the delivery timeframes indicated by CTG. They indicated they would not consider this option. I immediately called the Raleigh CTG office and asked someone there to deal with CGL. I was told by the man that I spoke with (Bob) that he would look into it, but I never got a call back. I called him again later that morning, and he said he had no information for me. I asked him to keep me informed, but I never got another call from anyone in the Raleigh CTG store. I called the CTG corporate offices again and spoke with Chris. He indicated that he was sorry for the inconvenience, but offered nothing in terms of restitution for the incredible hassle that our order had become, and did not even offer to contact CGL on my behalf. Katarina at CGL called me several times over the course of the day on 6/29/12 and appeared very apologetic and concerned that the delivery of our cabinets had spiraled into a big mess. She indicated that she had called another shipping company in Charlotte, NC and that they could deliver our cabinets between the hours of 1pm and 3pm on 7/2/12. I indicated that this delivery time was not preferable, as we wanted our cabinets before then, but that it could work if need be. The director/manager at the Boston CGL location was also on the line and asked me to call CGL's contact in Charlotte, NC to confirm this delivery, and then call CGL back to let them know what was said. I did as he requested, but this could have been handled by someone at CGL rather than by me, their customer. We were then looking at a delivery time of 19 days at the very very best, but IF AND ONLY IF our cabinets actually got delivered on 7/2/12. As you can imagine, we were extremely displeased with the absolute mess that our order turned into. As CTG's customer, I shouldn't have even been expected to deal with their distributor, CGL. I am the customer, I just paid them $4,000, yet they put the burden of tracking down my cabinets on me. I am appalled that the Raleigh CTG office washed their hands of this mess, since they are the originators of the order and the people who are ultimately responsible for ensuring that we continue to get quality service DURING OUR ENTIRE Cabinets To Go experience. I am appalled that CTG headquarters has offered nothing in terms of compensation for time lost or for hassle, and am even more appalled that Chris said, "I'm not sure how we can compensate you for this," during my phone conversation with him on 6/29/12. I can think of several ways: 1.) Paying for and arranging for special delivery of our cabinets so we get them on 6/30/12. The drive from Atlanta, GA to Wilmington, NC is only 7 hours long. 2.) Offering our money back for what we paid in shipping and delivery costs. 3.) Offering a discounted price on our order, since we have been waiting for $4,000 worth of cabinets that have yet to show up. This order and shipment of cabinets was only half of what we had designed for us by Carrie and only half of what we planned to buy from CTG in Raleigh. We told Carrie up-front that we would have to split our purchase in two to make it fit our budget, and she indicated she would save her designs for us when we were ready to order the remaining cabinets. We had planned to order the other half of our kitchen cabinets from CTG around mid-July (more than $3,000 in additional cabinets on top of the $4,000 we just spent), but at this point, you can safely assume we will NOT be ordering from CTG ever again. While CTG offers a 100% satisfaction guarantee policy on all purchases, they in no way guarantee their service OR the customer's experience. On June 30, 2012 Mark McIntire from the Cabinets To Go corporate headquarters called me (someone had forwarded him one of my emails - I'm not even sure what his position is in the company) and asked me why I was "causing such a debacle." I told him we were frustrated with the poor communication between all parties involved in our order and just wanted some acknowledgement that things had gone wrong. We wanted an apology for being left in the dark, and wanted an answer about when we would get our cabinets. He said that I was "being ridiculous" and that he didn't "want to deal with this" so he cancelled my entire order. Then he hung up on me. And that was the end of that!...See MoreDo Not use Wolf Cabinets
Comments (19)I am the supervisor of our Kitchen Department and we've been selling Wolf Classics since it first came out, as well as Wolf Designer, and Norcraft, which is what Wolf Designer was before it was bought and renamed. Wolf Classics Cabinets are a great value cabinet. They are all plywood with dovetail drawers. Some styles also come with cushion close doors and drawers. They are well made and are made in bulk. So the cabinets you need for your kitchen are already made and boxed up and are likely sitting in a storage warehouse until that cabinet is ordered. You will be very hard-pressed to find a quick-ship plywood cabinet for less. (Otherwise, we'd sell THAT instead.) As far as the blind cabinet goes, that has nothing to do with Wolf Classics and only everything to do with your kitchen measurements and your kitchen designer. That's not any fault on Wolf Home Products. As far as putting a pull-out shelf in that blind cabinet, no one makes a pull out for that size. So I don't think that was necessarily your designer not helping... there really is no helping that. The product doesn't exist. If you have a 10" opening, the amount of space the glides and sides of a rollout would take up a few inches and then you would be left with about 7" of storage space, width-wise. It's so unreasonable that no one makes that. Okay, maybe not "no one." But definitely none of the reputable kitchen accessory companies. Also, as far as damaged cabinets and doors, every kitchen company from "stock" to "semi-custom" lines will have damage issues. Some kitchens might have no problems, some might have every issue in the book. 95% of cabinets are made on assembly lines and are only spot-checked. So inevitably, some doors will be warped. Some cabinet fell off a truck and the driver didn't report the damage. Some contractor dropped a cabinet on the jobsite and lied to you about it coming damaged. It happens. No cabinet company is perfect. None. (Note, I left out full-custom lines. They should have much less damages to report. But they're not perfect either.) And sometimes things get back-ordered. Wolf Classics is a stock line which means the cabinets and parts are sitting in boxes, waiting for you to order them and then they ship out. But if say you need three Base 24"s (B24) in your kitchen... the DC might have 40. But it happens sometimes that someone orders 30 kitchens for an apartment building and each of those needs two B24's. Or maybe a lot of different people ordered that cabinet and yours was one of the last ones orders before the deadline. Or maybe the truck driver accidentally dropped that cabinet off at a different store. It allllllllll happens. Cabinets can get back-ordered. It's logistics. It's life. It happens, no matter the brand. The best advice for ANY kitchen renovation is to go over every cabinet in detail. Don't sign off until you know exactly what you're getting. Also, order your cabinets with plenty of time to spare. Get them delivered with plenty of time to spare. Open your cabinets. Make sure they're the right color, style, size, etc. Make sure there's no damage. Some damage can still happen on the jobsite or be left unseen until the cabinets are fully unboxed but you are cutting down the construction time by checking all these things out before your contractor starts the work. Order replacements as soon as you know of any damages. Damaged cabinet doors are the least of your worries. Replacement doors can be ordered while the contractor installs the cabinet and you use the damaged door in the meantime. And bowed doors can sometimes be easily fixed by adjusting the hinges. In fact, that's what the hinges are designed for. When wood expands and contracts with differing humidity and climate conditions, the wood does not expand uniformly. It can twist and bow. This is due to the grain in the wood. It would be 100% impossible to have wood with perfectly straight grain. The more humid your house, the more likely you will have cabinet doors that bow and expand. Just an example. Knowing all that, it seems like your biggest problem is with your designer, and not Wolf Classics. I know your post was from several years ago but I wanted to inform the other people that may or may not be considering Wolf Classics for their kitchen. And to be frank, you know I have nothing to gain from giving you this information. I just want to help maybe just one person out there become a better informed customer than you were when you purchased your kitchen. Hopefully in the aftermath of Katrina, you've found some peace and calm and hopefully your kitchen isn't half as bad as your review based on the skills of your inept designer....See MoreWolf vs J&K Cabinets - Anyone have any input?
Comments (1)We used J&K in our last house in our master bath remodel and we loved them. They were very nice quality for the price, and the installation was easy. We had a raised panel door with a mahogany stain, and they were beautiful....See MoreAnne Sedler
6 years agoTaylor's Cabinets & Interiors
6 years agolast modified: 6 years agoAnne Sedler
6 years agoTaylor's Cabinets & Interiors
6 years agoAnne Sedler
6 years agoCMR Interiors & Design Consultations Inc.
6 years agojanmark275
5 years agoUser
5 years agoTeri Bollinger
5 years agobrazilorbust
5 years agoRegency wood stove model F1100 or later
5 years agolast modified: 5 years agoCMR Interiors & Design Consultations Inc.
5 years agolast modified: 5 years agopattyjoy63
5 years agoCMR Interiors & Design Consultations Inc.
5 years agoUser
5 years agoDanny Cousido
5 years agoHU-196212114
5 years agoElize Aunahn
4 years agoAngela Illarionova
4 years agoJudy Oberist
4 years agobrazilorbust
4 years agogallamom
4 years agoPamela Glinka
4 years agoHU-914121285
3 years agoHU-581536860
3 years agoRachael Dixon
3 years agoTim Reidy
3 years agolast modified: 3 years agoHU-914121285
3 years agowilson853
3 years agoToni Brezinski
3 years agoDora
3 years agoloftyview52
2 years agoCal S
2 years agowilson853
2 years agomaryfcwilson
2 years agoErin Aldrich
2 years agoMarc Rura
2 years agokaren auwers
2 years agokaren auwers
2 years agokaren auwers
2 years agokaren auwers
2 years agoErin Aldrich
2 years agoBlair
2 years agoErin Aldrich
2 years agoG20
2 years agoErin Aldrich
2 years agoLeigh Anne Dearing Silva
last yearloftyview52
last year
Related Stories
KITCHEN DESIGN6 Clever Kitchen Storage Ideas Anyone Can Use
No pantry, small kitchen, cabinet shortage ... whatever your storage or organizing dilemma, one of these ideas can help
Full StoryKITCHEN DESIGNThe Cure for Houzz Envy: Kitchen Touches Anyone Can Do
Take your kitchen up a notch even if it will never reach top-of-the-line, with these cheap and easy decorating ideas
Full StoryMUDROOMSThe Cure for Houzz Envy: Mudroom Touches Anyone Can Do
Make a utilitarian mudroom snazzier and better organized with these cheap and easy ideas
Full StoryLAUNDRY ROOMSThe Cure for Houzz Envy: Laundry Room Touches Anyone Can Do
Make fluffing and folding more enjoyable by borrowing these ideas from beautifully designed laundry rooms
Full StoryHOME OFFICESThe Cure for Houzz Envy: Home Office Touches Anyone Can Do
Borrow these modest design moves to make your workspace more inviting, organized and personal
Full StoryDECORATING GUIDESThe Cure for Houzz Envy: Dining Room Touches Anyone Can Do
Get a decorator-style dining room on the cheap with inexpensive artwork, secondhand furniture and thoughtful accessories
Full StoryBUDGET DECORATINGThe Cure for Houzz Envy: Living Room Touches Anyone Can Do
Spiff up your living room with very little effort or expense, using ideas borrowed from covetable ones
Full StoryDECORATING GUIDESThe Cure for Houzz Envy: Guest Room Touches Anyone Can Do
Make overnight guests feel comfy and cozy with small, inexpensive niceties
Full StoryBEDROOMSThe Cure for Houzz Envy: Master Bedroom Touches Anyone Can Do
Make your bedroom a serene dream with easy moves that won’t give your bank account nightmares
Full StoryDECORATING GUIDESThe Cure for Houzz Envy: Family Room Touches Anyone Can Do
Easy and cheap fixes that will help your space look more polished and be more comfortable
Full Story
Lily Spider