Adding to above comment: this is why Dyson told me a few weeks ago...for what it's worth? "Thank you for your inquiry. Yes, we do sell a separate attachment for hardwood floors. I have included a link for your reference showing the sale price of the soft roller cleaner-head assembly which is compatible with your V11 Animal. There is a slider knob on the front of the roller head that when opened allows air to enter and makes the roller head easier to push on carpet. https://www.dyson.com/support/journey/spare-details.966489-12.268893-01.html Have you experienced scratching of your floors? The design of the Torque eliminates the need for the soft roller-head, but if you prefer that tool because you are concerned about possible scratching, you are welcome to make that purchase using the link above. The cleaner head on the Dyson V11 Torque Drive vacuum features an integrated digital motor which spins the brush bar up to 60 times a second. It drives stiff nylon bristles deep into carpet to remove dirt, and carbon fiber filaments capture fine dust on hard floors. This vacuum also features three cleaning modes for a variety of household tasks, so you'll have the right balance of power and run time where you need it. The cleaner head will self-adjust to seal in suction no matter which flooring type you are vacuuming."

Nope not a crappy Poly..just the ultra high expectations of consumers today. Anyone that knows wood and how it will perform understand that this is absolutely normal and they are going to continue for as long as you have the wood. now dont get me wrong, prefinished will have a tougher finish coat than site finished. That is just a fact and can be proven with research. I will say that there are a couple of Canadian companies and also Shaw applying now applying the aluminum oxide on top and have come up with a way to do it without clouding the wear layer. This is a product that amps of the resistance to abrasion big time. You have mostly abrasions...very few scratches at this point. The scratches will come and you must not worry about them. it adds to the patina of floor. For the people who to do not want to see what you are seeing, they should go to hand scraped or distressed flooring as old English will address the issue with perfection. There is no answer for you my friend..only that what you are experiencing is very normal. To take off your shows, and try not to ever mark the floor is placing undue hardship on you, your family, your pets and all else who enters your domain. Enjoy those damned floors just the way they are and understand that those marks are normal and you have the best flooring in your home that money can buy. They can be screened at a later date to make them museum quality once again, but who lives in a museum. I had pre finished floors laid 2 years ago and we have a beautiful high dollar home. I also puked in about 2 weeks and they I came to realize..such is life with Hardwood. Enjoy. Good Luck.

For the inevitable scratches found on our Brazilian Teak floor, I use Old English Scratch Remover in the dark wood tone. Simply pour a few drops onto the scratch, rub in with a soft cloth and buff the excess away. Completely takes away the "raw wood" look of the scratch. If the scratch is deep, you will always see the dent in the wood, but coloring the wood will help hide it.

Thank you again to those who have chimed in the last couple of days. I should point out however that after reviewing the photos some people have been adamant that these were "scuffs" on my floors. If they were scuffs wouldn't they be relatively easy to remove? I have tried rubbing with my finger, dryer cloth's, and Mr. Clean's eraser bar all to no avail. These are legitimately scratches on the finish in my opinion. Not scratches deep to the WOOD of course, but a scratch on the finish. If anything believes differently or thinks there is another way to "remove" them, I'm all ears (or eyes)...