Robin Strecker. Thanks for giving me some hope!!! I so want this to work!

Marianne try doing small loads mine are typically 3 to 4 hours.

Only use "low temp"!!!

Otherwise will have hot plastic smell.

Also, unless you are just washing clothes,and hanging to dry, you must do smaller loads so clothes have room to tumble dry.

LG should NOT NOT NOT have the high temp dryer setting! Crazy bad smell.

I have the same issue. Used the machine for the first time yesterday and the smell is unbearable. It remains in the clothes, in the house and is sooo disturbing. I am quite sure it is extremely bad for one's health. I wish I had found those remarks before and I would not have purchased this machine. It is so offensive!

I know. I was so excited but it's so depressing. Have you had any luck with complaints?

I spoke with customer service on the phone at LG: showed absolutely no interest or concern. I sent an email as well to customer service at LG: no answer, not even aknoledgement of receipt!

I washed same clothes again (as they are unwearable) and used the low temp setting for drying cycle: smell was not as offensive during operation but clothes came out smelling almost as bad as before and it is not going away. Not sure what to do next but want to pursue this: it is simply not acceptable!

100% agree. The smell is horrible! These units are not cheap. How could they sell such a frustrating and bad product. Would never recommend this as a solution to anyone needing a small washer dryer unit. Going to try the low setting. Thanks to everyone who has shared their story.

Follow up to my comments dated April 3, 2017:

I have since done loads of laundry on the lowest temperature. I set spinning at the highest level. Clothes now come out without that awful smell and are acceptably dry as long as load is fairly sized. I am now starting to ramp up the temperature and washed a king size sheet yesterday with drying set on normal. To my surprise it came out fine and there was no offensive smell... I will try the higher drying temp soon (I'm afraid ... that smell is just so horrid and lingers in the house for so long!). I will report on this next step as soon as I do it. Do not dispair "rcomstock".

I tried perm press but they still smelled. I don't like to have spin on high as I live on the top floor of a old building and I worry about shaking my neighbors walls below. Arggg!!!

I have a Hotpoint Ariston washer dryer and it smells terrible too when on drying mode. The clothes are so bad that it's not possible to go out in them. So it's not just the LG it seems the problem is with a few different makes.

We just had our old washer/dryer replaced with a new one 'similar' to it by Domestic and General appliance insurers (UK). Last one began to smell horrid 3 replacement door seals ago - and the first 2 seals developed holes in the same place. So when the 3rd also smelled like them I wouldn't settle for this and we demanded a new one. We now also have a mold problem along the cabinet floorboards in the kitchen from the flooding. This has been an absolute nightmare. My husband has a fungal sinus infection (hoping for 2nd surgery soon) and I have a hyper-sensitive nose. New machine also smell horrible - they replaced it for free, without even a delivery charge, but it's not enough!!! I've been hanging clothes outside but I'm going to have to 'woman-up' and contact D&G and complain that this Indesit machine also stinks. And I'm sick of my clothes stinking and the danger this may be to us. What is in all of these machines that's causing this smell of burning rubber? I don't smell it on the inside of the machine after it's dried the clothes but I can smell it in the house and how it's made the wash smell bad. Even on the Eco cycle and with fabric fresheners. So - this has been going on for 10 years according to the original complaint here. Any news lately?

I started with Edgestar a few years ago without a problem. We have replaced with the LG. I have found putting a small rag soaked in lemon juice neutralizes the odor. I also use fabric softener spray directly on the clothes before i start my dry cycle.

I have the same issue , I was wondering why my clothes are coming out with that smell and I love my clothes to smell like fabric softener and no matter how much fabric softener or dryer sheets I use the clothes still doesn't smell like fabric softener. It makes me so mad to spend so much money and have this problem.

One shouldn’t have to do any of that for an expensive brand new machine!

I have had the same problem of the ‘dire smell’. Consequent upon an engineer’s visit, it turns out that this machine should NOT be placed in the standard space allotted for a washing machine as it needs additional space (all around!) to prevent overheating. This also means that it should not be placed under a standard kitchen worktop (as they are not high enough), which may rule it out for many people. The engineer was adamant that this is the problem, and that this is the reason you get a ‘burning’ smell - there is insufficient airflow around the machine to prevent overheating when operating in dryer mode.

In effect, the problem is that LG do not sufficiently inform retailers of this issue.

In the end, I obtained a 100% refund but, needless to say, it was a huge waste of time.

And my sympathies to anyone else who ends up with this machine as a result of insufficiest advice being given to retailers and consumers as to its additional space requirements.

Hi

Ours is located in an open area. The plastic smell is gone now (comes from heated gasket) For a little extra freshness I spray a bit of Fabreze on the clothes before starting the dry cycle.

We just had our yearly maintenance which went very smoothly.

We love our machine. I'm sorry yours didn't perform the way you wanted. We had Edgestar at first. My LG beats. the Edgestar hands down.

We have had our LG front loader and dryer units for about 6 years now and only in the last 8 months or so have I been complaining that our clothes smell sour or like plastic (just not fresh and clean) right out of the dryer. I cleaned the washer, used vinegar towels in the dryer, repeatedly washing clothes twice in a row, used with fabric softener, without, with dryer sheets, without...STILL STINK! When clothes are wet from wash they smell exactly how I want them to, like my detergent. Anything I dont throw in dryer smells great air dried. We dont have a life condusive to line drying clothes so thats not an option and we do a lot of laundry. Ive even lined my shelves and closets thinking it was them but nope, its the dryer. My LG has a Perm Press setting but it doesnt show 3 hours worth of time but Im about to try it on sheets that are washing. We have the extra capacity machines but I rarely Stuff them full so its not an overloading issue and everything is completely dry when I take it out to fold so its not mildew. They do seem to be very hot if I catch it as soon as its done. I stopped dryer sheets since they coat everything and it made sense that after a while my clothes wouldnt be getting as clean with a coat of wax on them. I also cleaned the lint thing so thats not it either. Hoping low temp will do the trick but I am not hopeful at all.

Small rags soaked in lemon juice and lavender essential oil. Few drops of the oil may help. Let me know if that helps.

I just bought a Magic Chef 'ventless' dryer that oddly has to be vented out a window... but, back to the smell. I'm a canary and a health professional. I signed up with Houzz just to leave this comment: That smell is deadly toxic and no one should be breathing it. The tactic of adding laundry products with fragrance to mask it = adding chemicals that you will breathe through your skin and lungs which are hormone disrupters. ALL 'fragrances' that are not from organic essential oils are chemicals made from petrochemicals. They are in febreeze, air 'fresheners', hair products, skin lotions ... and they are making people SICK. Our hormonal balance is essential to every function of our bodymindspirits ... if you deal with depression, try taking all the scented products out of your life for 3 months ... then add them back in, and I guarentee you will notice the difference. As for drying clothes...looks like I'm going back to hanging them. I bought my dryer from Home Depot and they will allow me to send it back, no shipping charge. just an fyi for future purchases. Wishing You All Well.

PS: companies that make scented products are putting out 'unscented' versions which are actually full of the same chemicals, but have ADDED chemicals to mask the chemical fragrances. TRUTH. https://branchbasics.com/blog/fragrance-is-the-new-secondhand-smoke/

Thank you for your comments. I stopped using the machine. Big waste of money I couldn’t afford. I’m on board with fragrance free and essential oils.

Lately I have switched to using wool

balls with a drop or two of the oils from Glade plug in.(They are designed to work with heat.) I

put 1 or 2 balls the last 30

minutes of cycle.

I'm sorry Lois you're machine didn't

work for you. Mine is completely ventless, but I'm hooked on "fresh" smell in my laundry regardless of

the organic risks. Can't hang clothes outside.

This smell doesn't always happen with mine, but I noticed water in the fabric softener compartment when the smell does happen. I searched on what causes that and it's a matter of leveling. (or re-leveling in my case) the machine. I'll try that and see if the smell goes away. I think that leveling the machine would be a very important element since the dryer needs water to run over the condenser to keep it cool. I'm hoping that resolves both issues -- the overheating smell and the water in the fabric softener compartment. Just another tactic... I'll keep this group posted on whether that helps take care of it.

Thank you! Please do. I No longer use the machine but it sits in kitchen taunting me while I lug laundry down 4 flights to the basement! ☹️

Hi everybear:

We have the LG3997, although I don't how much difference that makes. Our operating manual says to expect some water residual in the dispenser after each wash.

I'm still having success with the dryer balls. I use the MountClear brand and use the essential oil that they use in the plug in (withstands the extreme heat.) The clothes come out soft with a hint of lavender or whatever scent you prefer. I still use liquid fabric softener (habit I guess). I normally use regular heat, and even though it's large capacity, I don't overload the tub.

I don't mind the xtra wash/dry time. I just load the dispenser and run errands or something.

For our purposes we're happy with the machine. Maybe this method can work for you.

everbear..I put the wool balls in the last 30 minutes of

I wish I saw this thread a couple months ago... my company bought a ventless LG combo washer/dryer for us, and the first time we used the dryer I noticed this awful, chemical smell. I wouldn't mind so much if it were just the air, but it makes the clothes stink! Often I take them out when they are still slightly damp and shake them outside, then hang dry the last little bit. Clothes don't smell that way, but what a huge hassle for a brand new machine!

We had a 3rd party tech come in and he blamed the gasket and how anything over 90degrees will get all that rubber stinking. It doesn't happen in a normal dryer because it's all metal. He said he can replace all the rubber bits under warranty. He's not confident it'll do anything, but it also can't hurt. I'll update if anything magical happens, but in the interim will try to low temp setting (we had previously thought of that, but weren't sure how to change the temperature).

Thanks for the ideas (and the reassurance that I'm not crazy, at least on this matter...)

Would love to know if changing the gasket works!

I haven't changed the gasket.

So leveling the machine worked for me. while it had looked level according to the actual level, when I pushed hard (Very Hard) on the corners there was subtle rocking. Took a while to rectify but no burning smell with this current load. hope you all have the same success! If it comes back I'll post again.

Leveling has no relation whatsoever to a burning odor.

Steph G

We had an Edge Star. When we needed a service call, the tech didn't know a ventless was. (6 yrs ago). This time we bought LG. Their techs really know their machines. He identified the part, ordered and replaced.

Very happy with service. Our machine is about 2yrs old.

My Haier washer/dryer unit does the same thing... Will it irritate my skin if I wear clothes that have been dried in a burning rubber environment?

I’m sure it could. The smell bothers my breathing/asthma.

I'm still happy with my machine. I stop my dry cycle on 30 minutes remaining. Then I throw in a couple of dryer balls infused with a little essence oil from the glade or fabreeze plug in (oil designed to work with heat). Turn the dryer back on. Let sit for a minute before taking clothes out. I normally use 'high' heat setting. Clothes come out soft and smelling nice.

Took a little experimentation to find the right combo for our machine, but love the fresh scent.

Also the steam drying normally takes awhile, so I only expect to do at most 3 loads in a day. But I don't have to "babysit" the machine. I simply add soap, etc and walk away.

Hope my suggestions work for you. Oh, rags soaked with lemon juice or vinegar added to the dry cycle seems to neutralize the gasket odor without leaving any scent at all on clothes.

horrible LG washer dryer combo!
it's 2019 and we are still pissed with it.

wish there's a petition to LG, I'll sign it straight away!!

Did you guys see the earlier post here about the new LG dryer owner with the same problem who received same lack of concern by LG service? That owner sued LG in small claims court and THEN LG refunded owner, plus additional costs. I suggest all owners do this.

What could you sue them for?? A smell?!! And what did the woman get money for - a new dryer and court costs? Eh, I just started using a different setting and all is well.

Same horrible smell when drying here. It's unnaceptable ! it shouild work with no toxic odour in high or low temp ! LG service man advised us to do some mumbo jumbo cleaning routines with soda and vinegar regularly ,how rediculus after paying 1000 euro for a device.Monday morning will ask for money replacement .First and last chineese house appliance we've bought.

LG is Korean, not Chinese.

I had commented in the past about that terrible smell.... I must say that it has gone away now and is no longer a problem. I like this machine as it was really the better and most economical solution for my condo situation. I would recommend it. It takes a few months though for that smell to dissipate!

I had the same smell too but figured out that it wasn't even on the ground. Once it was even the cooling water could flow evenly over the mechanism and the smell went away. check with the person who installed it to make sure its perfectly level. I love this machine now that the smell has gone away. And it does clean beautifully! Good luck!

My machine has always been even. The dryer will take longer on the ventless since it drys with steam. The time has never been an issue for me. With regular tub cleans it performs very nicely for us. We found the heat caused the gasket to smell funny. But that's gone away.

Well this is so disappointing. I’m one of the most chemically sensitive people out there. My dryer broke, so I started hanging all of my laundry. But I’m a single mom. So when my washer called it quits I
Decided to try this unit. What a horrible, toxic smell. Trying g the low heat setting but I’m also disappointed at how much lint accumulates on the gasket each wash.

It has been years with our LG and the smell has not gone away. Has anyone found *any* brand or model of all-in-one washer dryers that *don't* have the horrible rubber gasket smell?

The LG Signature uses a heat pump, so presumably may not get as hot and would not cause the gasket to smell? LG LUWM101HWA: LG SIGNATURE Washer/Dryer Combo | LG USA

There is also the Whirlpool which is a 240V and uses a different kind of heater: Whirlpool 2.8 cu. ft. Cashmere 240-Volt Ventless Smart All-In-One Washer Dryer Combo WFC8090GX (homedepot.com)

Any suggestions on any brand or model of all-in-one that doesn't have the gasket smell issue. We are considering getting a different one, but it seems that the issue isn't limited to the LG. For example, I see that the GE also has reviews complaining about the gasket smell.

No comments and I hve the same problem