Try Nemo Tile on Jamaica Blvd.

Kim from W.E replied: Dear Tina, We would be happy to refund you for any our our product that you are unhappy with, however we will not be able to replace them with different tiles of the same color. During the process of firing some colors tend to pull back from the edge. This is caused by temperature and the mineral content of the glaze. We do not manufacture the tiles, they are imported from Japan, there fore all of the tile that we have at this time is from the same batch. We are expecting a new order in Feb. or march, however I expect that the colors will be the same as it is due to the glaze color not the batch. Please feel free to contact me with any further questions or concerns. Sincerely, Kim Nope, you can't have 'em back- LOL! MINE! I'll deal with it, but I love them, so will accept that they are the way they are, and probably still buy more, more, more!!!

I recently dealt with them and was not impressed with my experience. I found 12x12 tile we wanted that is manufactured in italy. Our local dealer had the tile for $9 per sqf, had to be ordered and they were non negotiable on the price. I found the tile a few places online and Ceramic Tile 4 U was one of them. They had the tile for $5.98 per sqf which was a substantial savings without considering shipping. Upon calling just to confirm a few things ... I realized there is no customer service, they just tell you to place your order online and sit on the phone in silence after saying that. They also make it very clear they stock nothing, order your tile from a distributor and ship it direct to you, then they pay the distributor, collector your money and take the margin. I don't typically like dealing with folks that don's answer the questions I have so I was somewhat skeptical. After getting the freight quote ($270 for 280 sqf of tile) I ordered $2000 worth for our room from them. It showed maybe a week and half later all in good shape and I saved a couple hundred bucks. So I thought okay that was a good move. My installer a week later said he was 4 boxes short and we should keep one extra due to possible future damage and the tile being discontinued. I call Ceramic Tile 4 U and ask a few questions, someone answers with "Yeah" and I attempt to confirm it is indeed the tile dealer I am talking to. It was, I asked 2-3 questions about shipping time, etc. and each answer I get is a short and brunt PLACE YOUR ORDER ONLINE. This gentleman was completely rude, I thanked him and hung up. I got online and attempted to place my order, the price on the tile was now almost double @ $10 per sqf, keeping in mind my first order was maybe a week and a half prior. So I call back, the same guy answers with "YEAH?" and I ask to speak to Nelly whom was someone I read in other reviews was a customer service associate and was helpful. He asks me "WHO IS THIS?" and I told him, and he sighed a long sad sigh in the phone and transferred my call. I cordially advised Nelly I was online placing my order(as rudely directed) and I had just ordered $2000 worth and needed some more and I noticed the price had doubled. Nelly again told me that they buy direct and ship direct, if they don't meet certain quantities they have to pay more, and in this case that would be double. I told her that was frustrating considering the amount we just purchased and I told her that really most of my frustration was with what seemed to be a lack of customer service and a lack of even wanting to engage with a customer directly, the gentleman I'd spoke to twice that day acted like he didn't even want to answer the phone much less talk on it. She said I "wasn't listening because I didn't like what she had to say", she buys direct and ships direct, if they don't meet quantity minimums and in this case it costs double. She literally mowed right over the fact that I just told her the customer service was terrible and didn't even acknowledge my statement. Long story short, they wanted $10 per sqf for 35 more sqf and $270 to ship it. I paid $270 to ship the 290 sqf I already ordered so the shipping paired with now the double tile cost seemed a little crazy. 5 minutes later, I found the same tile( cotte de este, ca del bosco 12x12,) at artwalk tile online for $5.90 per sqf, no minimums, and $100 shipping. So in the end Ceramic tile 4 U was awful to deal with from a human basis, saved me a couple hundred dollars up front to only try and take it back and then some just afterwards. $350 difference from them to Artwalk tile on my 35 sqf order. Really I would pay a little bit more to avoid the attitude and the run around with Ceramic Tile 4 U, also keeping in mind they don't actually touch any of it. If anything they sent showed up damaged, you would really be in nightmare trying to sort it out based off their lack of wanting to engage at all with the customer.

Do nothing...and install the LVP as-is. The terrazzo you have is a HIGH VALUE floor. I mean SUPER expensive to duplicate. I would 'give up' on the warranty of an LVP floor and just toss it in. To do anything to this floor will ruin it for future generations. To level it you would have to grind, grind, grind, grind to get SLC to grab. Once you do that, you have lost the value of the item. At that point, you might as well spend the $3/sf to jack this out. It will be worthless. The TILE is see in the background can be left in place, you can do a bit of grinding and then fill the grout lines with SLC. You need to do some scarification of the tile to get the SLC to GRAB the tile. So long as it grabs you can fill the grout lines and flatten it to the best of your ability. I would EXPECT to use T-moldings where the two floors meet. The only way to avoid this would be to remove it all. In essence you are covering the HIGH VALUE products with a lower-value product. I get it. The current floors are not very attractive (compared to today's trends). But realize the value of the terrazzo. If you were to replicate the floor today (with modernized product) you would be looking at $25-$30/sf. Compare that to the $4/sf product you are going to cover it with. Right. LVP is a downgrade compared to terrazzo. No way around it. I would leave the terrazzo in tact and untouched. I would give up on any warranty and install the LVP over top. The tile can be dealt with as you wish. But remember to put in t-moldings between the LVP sitting over the terrazzo and the LVP sitting over the tile. NO underlayment. Most LVP's do NOT allow underlayment. Especially if they have attached underpad. This is LVP not laminate. If you want to get a cork underlay on these floors to help even out the surface then work with $4/sf laminate. That will buy you a TOP OF THE LINE European laminate. You can then use 6mm cork to correct some of the unevenness. But LVP will not allow that type of underpad.