WOW. I really like Wayfair and I am disappointed. I didn;t order a sink, but I saw MrsMM's post and I lokked at Wayfair's site and it seemed true. Did they offer any explanation about a database error or something?
I do hope others who ordered will post comments I would hate to have a bad impression of Wayfair.

I'm not surprised. Did they explain why, if a sink was advertised, even with an incorrect price, they chose to send you a grid instead?

I'm sorry. I was just trying to be helpful. I can't believe they sent a sink grid, when it specifically says 2 basin sink. I wonder if that's why they hurried up and pulled the sink off of their website recently?

Sorry for 2 posts. Other girls have posted to my response on the original post. I thought since the "deal" was over maybe nobody would look there.

The item was mismarked in the computer for sale for $70 (fairly obvious). The sent me the grid because the grid item number IS the item number that the sink was marked. So my order showed my item ordered as the sink, but I guess when they pull up that item number in their computer it shows the grid. That's why that's what I received.

The grid fits my double (same sizes) Silgranit sink. But I hate grids!

I also ordered the sink, actually two of them, one for my MIL and one for my BIL. I used my husbands tel and cc number so when they called to cancel they spoke with him. They did not say how the pricing error occurred. We had looked at the sold prices of the sinks on Ebay to show my BIL what a good deal he was getting on it, and lo and behold we found a sold listing for the same sink for $70.00, the seller listed as Wayfair. When Wayfair called, my husband mentioned this to the csr but he just restated that they couldn't sell us the sink at that price. They did offer to sell us the sinks for $394 each, which he declined. On the positive side they gave us a $50.00 gift card. Whether or not it is only good on the sinks I am not sure yet.
As a side note this is not a very uncommon occurrence. I also read a forum called slickdeals.net where people post when they find deals both legitimate and price mistakes such as this one. These pricing mistakes happen often and generally they get cancelled especially when there are multiple orders for the same item. If one person would have purchased the sink for $70 it may have slipped through the cracks but when they sell 20 of the same item in the same day someone at the company is bound to notice the error. It was definitely worth a shot and I also thank MrsMM for posting it.

Mrs. M you did nothing wrong!!! I was one that ordered a sink and I just called and they said that the order number was entered wrong in their system and something was very wrong and it was going to take them awhile to get it all straightened out. So you see it wasn't your fault.

Folks who ordered and need to return, you will need to call as I tried to just do it online and since it was free shipping when you return you must pay for round trip shipping which was still being charged as a big ole sink so they were going to deduct nearly $35 dollars to return. So I talked to a nice young lady at the 800 number and she e-mailed me a shipping label free of shipping charges.

It is better to have loved and lost than never to have loved at all...
It is better to be happy for a day than never to have been happy at all.
blah blah blah LOL!!!

Ok what other philosophical laments can we come up with? I am glad that I was ecstatic for a day and that I don't have to worry about that 10" bowl fitting over my KA Garbage Disposal. Maybe I will be able to sleep tonight, haha right Williamsen? As they say $#!% happens!

Love you Mrs. M for even thinking of us here at GW and trying to alert us to an amazing deal!! You're awesome and I still thank you for thinking of me, us. You are very sweet : )))

Yes, and the Blanco sink grid is sold out :)
Did anybody ever get a confirmation email that said that they had ordered a sink for that amount?
I would still think that you could take them to small claims court. It's not that the 70.00 is that completely outrageous that you would know it's an error (like 10.00 airline tickets to Hongkong or 1.00/night at the Ritz.)

I still feel guilty for causing who knows how many to spend their time on the phone trying to correct the problem. And it sounds like everyone is getting a different solution.

Next time I find an amazing deal, I will call the company before I post anything.

nosoccermom - Yes, I have an email that clearly states I ordered and am being shipped a "Performa 19" x 33" Silgranit II 1.75 Double Bowl Undermount Kitchen Sink". I am very disappointed in WayFair.

mrsmortarmixer - It's not your fault so don't feel guilty!!

I'm on hold right now. Decided to check in here, and I guess I'm not the only one that got a grid!

Stay tuned...

They're sending me the sink...I didn't mention that I knew it was an error. I hope they don't figure it out before they ship it tomorrow, haha.

Wow, let us know!

I am just too nice I guess. They refunded me in full, sending a paid shipping label for the grid (I have no use for it), and a 10% off one item coupon for my next purchase.

I think I just got lucky with the lady I spoke too. I was holding my breath the whole time she was putting in the replacement order, haha. They told me to keep the grid unless I hear from someone within 3 weeks giving me instructions to ship it back. If I don't hear from anyone I'll post on here and see if anyone wants it because I have no use for it.

This post was edited by alsperkins on Wed, Jan 30, 13 at 20:34

The lady I spoke with put me on hold a bunch of times. They figured out the item numbers got crossed. If they were smart, they will send out a memo and run a sales report. Time will tell.

Man, I hope they don't figure it out until after they ship mine...I have had nothing but bad luck lately though so I'm sure they will.

This is the e-mail I received. I am not stressing about it. Mistakes happen. It's nice they gave me the $25 GC. FWIW, I did not call CS. This was my fifth order with them. I'm not giving up on Wayfair. When I have a coupon & rewards $, sometimes their pricing cannot be beat.

We are very sorry as we have made a terrible mistake.� We listed the Bianco Sink with the incorrect price and are unable to fulfill that offer.� The actual retail price is $464.75.�� The following item on your order have been cancelled to ensure your refund is processed right away:
� ������������� Blanco - Performa 19" x 33" Silgranit II 1.75 Double Bowl Undermount Kitchen Sink (515296)
Finish : White
� We manage millions of products on our site and work hard to ensure the product information is displayed correctly.� Sadly we missed the mark here and we cannot apologize enough for our error.
� If you paid with a credit card, we have reversed the mark on your account in the full amount of $64.70. Your credit card has not been charged. Please note it may take up to 1 week for a pending charge to expire on your account.� If you paid with a debit card, it may take up to 5 business days for your refund to be processed by your bank.
� We try very hard to provide our customers with an easy, fun, and most importantly, exceptional shopping experience.� We truly appreciate your business, and would like to extend a $25.00 Gift Card to make sure your next order experience is a positive one.

That $25 would have been better than the 10% off one item, especially since she mentioned it was my first order with them! Oh well, at least I'm not out anything. It was worth a shot!

For the record, my confirmation email and my shipping email both said the Blanco Silgranit sink for $69 something. I have them both. It doesn't really matter - they're not fulfilling the order. I'll be very surprised if aslperkins receives a sink for $70. Please keep us posted if you do. I can't believe they are making some of you ship back the sink grid. You could probably sell it on ebay or craigs list. I took mine out of the package to see if it fit in my current sink (it does, but I hate grids). I will probably put it on ebay or something. Apparently it's a $70 grid. I'm glad he didn't give me a gift card; I don't plan on shopping there again.

I got the same email as wishiwasinoz. So bummed out.

At least I got husband to fall in love with the sink, so that when I do spend $500 bucks on it, he won't freak. Though he is recovering from the appliance estimate right now....

Y'all have me worried - I keep refreshing my email, haha. Like norcal_cat said, at least this got my husband to fall in love with the sink so he won't complain *too* much when I have to buy it at full price.

That's a shame about the mix up. I didn't order one but still. I wonder where the mix up happened. Hmmm.

I feel bad for MMM. It's not your fault, and I'm sure many of us would have posted the same thing if we saw it. I checked it out, and I thought it was really for a sink. As a clearance appliance shopper I've bought things that were that discounted so I didn't bat an eye. Sad.

Hey (waving my hand)

Why didn't anyone listen to me on MMM's OP when I cautioned about Wayfair's listing for the $70 Blanco Silgranit sink? I was trying to be helpful on that post, but I think it came across as "Debbie Downer", which is not what I intended. I was so trying to help. I need to learn how to write posts that give advice without sounding negative. But I really tried!

Chicago - I listened when you posted. That's why I bought through Paypal, on a credit card, and signed up for the Google Protection on this item. I figured I had 3 protections for a refund if this amazing deal didn't pan out.

Chicago-There was no way to know the deal was a mistake on Wayfair's part. I've bought almost all of my furniture and appliances on that deep of a discount so it was believable.

There seems to be no harm done-except for Wayfair's reputation for some. Everyone is getting their money back and maybe a little something extra. Some people aren't risk takers, and that's fine.

akchicago, me too, I put it on paypal just in case. But as they say, nothing ventured nothing gained so I gave it the old college try, it didn't work out, I am no worse off and a little wiser. Thanks!

This is a bummer....

We had ordered two. Supposedly the first one shipped (but it shows like 3lbs - obviously not the sink), and we got the apology email on the 2nd one with a $25 credit. When we send this incoming package back to them...it will be at their cost. IMHO they should have sold the sinks at the price they listed them at before catching their error. Yes - all about reputation.

This is a bummer....

We had ordered two. Supposedly the first one shipped (but it shows like 3lbs - obviously not the sink), and we got the apology email on the 2nd one with a $25 credit. When we send this incoming package back to them...it will be at their cost. IMHO they should have sold the sinks at the price they listed them at before catching their error. Yes - all about reputation.

This is a bummer....

We had ordered two. Supposedly the first one shipped (but it shows like 3lbs - obviously not the sink), and we got the apology email on the 2nd one with a $25 credit. When we send this incoming package back to them...it will be at their cost. IMHO they should have sold the sinks at the price they listed them at before catching their error. Yes - all about reputation.

For some reason this posted twice so see below for message...

This post was edited by SaraKat on Thu, Jan 31, 13 at 17:03

I didn't get anything except the return shipping label, lol. I was thinking the poor schmuck that entered that wrong is going to get an unpleasant "talking to" or maybe even a spanking. Hope not! To err is human, to forgive is divine.

I think the company made an honest mistake and is dealing with it the best they can. If it was just one sink ordered they might have eaten the cost on that but it sounds like there were a lot more than one.

They are supposed to honor a price when they sell you an item. If that were to happen in a store - they would have to honor the price.

Below is an interesting article on that issue. Question is whether there's something on their web site about pricing errors and what your state law is. You could always threaten to take them to small claims court.
The other question, of course, is for those who were sent the wrong item. Seems to me that they have more of a leg to stand on: They ordered, paid, received an item, and are now told, sorry, wrong one, send it back.

Here is a link that might be useful: price errors

Nosoccermom-I like the overnight shipping thing. I'll have to remember that.

I am really shocked at the attitude of some folks. Trying to take advantage of an obvious pricing error and hoping no one notices, while technically legal, is too close to theft for my comfort. If your sister sent you an email telling you she would sell you her car for $1000, and then when you handed her a check apologized and said she had inadvertently left out a zero, would you throw a fit, threaten to take her to small claims court and insist that you get the car for $1000 because you had it in writing? Finding a legitimate great deal is wonderful. Trying to sneak one through hoping no one is looking is nothing is disappointing behavior. Getting angry and making threats of small claims court when the mistake is caught is even worse.

Alice-Don't judge. No one here knew it was a pricing error and how are we suppose to know when buying anything unless it is caught by that store? No one was trying to sneak anything past anyone. Get off the high horse.

I disagree, and I take exception to being told that I am (close to) a thief. It was not obvious to a reasonable person that this was a pricing error, i.e. it is not comparable to a 1K sale of a 10K car or 25.00 for a laptop, even more so since it applied only to selected colors.
People ordered and paid in good faith for a product, received a confirmation, had the item charged on their CC, received the (wrong) item, and are being charged a return shipping fee that reflects the charge for the sink they thought they bought.
Do you think that any company would inform you and automatically refund you a difference if an item that you bought and paid for went on sale a day later? Of course not.

@IowaCommute:
. . . how are we suppose to know when buying anything unless it is caught by that store? No one was trying to sneak anything past anyone.

Really?

@alsperkins:
I think I just got lucky with the lady I spoke too. I was holding my breath the whole time she was putting in the replacement order, haha."

@IowaCommute (after reading an article advising folks who want to take advantage of pricing errors before the company catches the mistake to use overnight shipping if you think the price is an error):
"I like the overnight shipping thing. I'll have to remember that."

How, precisely, should those comments be viewed? Disappointment with the behavior?
Amusement at the irony?
Relief that I am not the merchant in question?
Caveat venditor

Alice-Seriously? Have you ever shopped for so long to find a deal on something you missed a deadline? Well it can take a lot of time to find an amazing deal thus the overnight shipping.

We felt like we were being taken advantage of from this company, and I think you are the real thief trying to rob us of our remaining dignity from this situation. Shame on you!

Alice, you've had your say. Nothing to gain by belaboring your point. Give it a rest.

You weren't "taken advantage of." A pricing mistake was made. Once it was caught, the company explained the mistake, offered to let folks keep grids they were mistakenly shipped, at no charge, and offered a discount on the sink in question, a discount they were not obligated to offer. You might be out a little time and the company is out some money.

If you honestly did not think the price was a mistake I can understand disappointment in finding the price wasn't correct. However, insisting that the merchant has to honor the price or threatening small claims court is attempting to take advantage of a mistake - and it is bad behavior. I'm not trying to rob you of your dignity - that type of behavior leaves dignity at the door.

This post was edited by aliceinwonderland_id on Thu, Jan 31, 13 at 14:06

Well crap, I got the email telling me it was an error and a $25 gift card.

@Alice
Well, isn't legal action frequently the result of someone "making a mistake" and not owning up to it?
And calling me "close to" a thief isn't particularly nice either, but I think we've discussed this topic enough for now.

I would have been happy to get the sink at cost as mentioned above. Sadly they did not offer me an alternative price. Would have jumped on it in a heartbeat!

I was willing to take whatever they offered as long as it didn't cost me anything. I spend too much time dealing with irrational people and misplaced anger at the pharmacy to be "that" customer to the poor CS rep. I do find it odd that those with cancelled orders were compensated for the inconvenience, and those of us that received the grid are all over the board. I certainly don't mind returning the grid, but it really IS an inconvenience to have to call, do the return shipping, make sure the refund shows up, etc and not even have the same curtesy offer extended.

To be fair, knowing there is a new color coming (cinder) and that truffle was a recent introduction, it wasn't far fetched to believe truffle may be headed out (last year's color) and the other light colors may be either clearanced as slow movers or being "updated". That stuff happens, and usually the prices are great.