Don't open. Refuse shipment. It will be returned and you won't have to pay return shipping. Then call your credit card company and dispute the charge.

I hear you on the time zone thing, but for a different reason. I am in the Central time zone. My last job was for a company HQ in California. And the office I reported to was in the Eastern time zone (I was the only one in that whole office in Central). I never knew one could have so many mandatory conference calls, training "webinars", etc. during my lunch time.

Never heard of it, but could you not order or make changes on-line?

Allison is right - you can refuse the package, but if it is sent Fed-Ex or UPS, you'll have to be there and sign.

tina

UPS frequently just drops the package at the door and leaves. Very few mail-order companies nowadays ship packages for which they want you to sign. UPS, especially, doesn't want to have to go back to the house multiple times, which drives up everyone's shipping costs in the long run.

To the OP: Call Solutions' customer service again. Maybe you'll get a more receptive person. If not, ask to speak to a supervisor and explain your issue. The least I'd settle for is for them to send out a postage-paid shipping label so you can exchange the product for the other color at no expense to you. Tell them you were led astray by the person who said you could call the next day. And that their own website says they have sales associates 24/7 -- and that you expected to be served by a company employee who should have been able to do what you asked (even if it was to cancel your original order and place a new one), and not served by a "rent-a-salesperson."

Online/phone/mail catalog orders are placed instantaneously, but there's no reason they shouldn't have had a stop/change-order mechanism in place, especially within 30 minutes or so of placing the order!

Pammyfay - I didn't mean you ordinarily have to sign for a package, but if she wants to refuse the package, I was thinking she'd have to sign. Like you say, it might be hard to catch the carrier though . . .

tina

Back when Speigel Catalog sold home furnishings (anyone remember how great their stuff was?), I ordered a braided rug from them.

When UPS delivered it in the heat of the summer, the plastic the rug was wrapped on had melted onto the rug!

I refused delivery and it took months for them to credit my credit card!

If the item isn't all that heavy, I'd just return it, then order the other one.

Years ago I signed a paper with UPS allowing them to leave packages at my door without needing a signature. That's convenient but what I don't like is that the UPS guy never rings the doorbell when he drops it off so if I'm home all day I won't know there's a box sitting on my doorstep. Many a time DH has come home from work, walks in the door saying, "do you realize there's a package out here?" I hate that!

I'll return the item but I'm not re-ordering the color I want because then I'll have to pay shipping again and I'm not doing that. I told them what I thought of their ordering system. I think they deliberately set things up so you can't make changes, that way they get they increase the chance the item won't be returned because people don't want the hassle. But it has the opposite affect on me, not only will I go to the trouble of returning it they've lost me as a customer. You don't see these kind of antics with better catalogs like Grandinroad/Frontgate.

Mountain and Central time zones can be frustrating too. That's funny about people interupting you on your lunch hour jakabedy. My confusion with those time zones is that I never know which states fall into which zone. Doesn't Arizona switch back and forth, making it even more confusing? At least with the eastern seaboard you know!

I wish these companies on the east coast would stop acting like the world revolves around their time zone and the rest of us have to adopt odd hours to accomodate them. I just cited one example how I got burned by it and how this particular company could care less.

I call back but she can't make changes to my order because she works at one of those "after hours" order taking services (it was only 6:30pm here!).... but if I call next morning and speak with customer service they will be able to make the change.

I think you have a legitimate complaint and the order taker should have been able to somehow notify them of the change. I would write to them about this and ask that they pick up the costs of the return. From their website, they sound like a friendly company.

Oddly, they are a west coast company (Oregon) with a fulfillment center in Georgia, "This East Coast location brings us closer to the majority of our customers, allowing us to provide a high level of service."