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Bouncy/squeaky laminate floor - help please!

15 years ago

About two weeks ago, contractors came to my apartment and installed new laminate flooring. I like it, but in certain areas I can feel it to be a bit bouncy when I walk on it. It also makes a squeak/creak sound in those areas.

It has been installed over concrete. The contractors have told me this can't be fixed. Is this true? I've now been doing research and am concerned the concrete might not be flat in those areas and that is the reason for this. Does anyone have any advice regarding this. The bounce is really bothersome to my wife.

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