I have a Rowe sofa bed, recliner 4 pc “L” sectional purchased in 1997. It has withstood a move and 3 children. The cushions are foam and in great shape , the backs are lightly stuffed puffs and do need to be pulled on and fluffed, but we have been very happy with

it. I am however, now in need and looking for a replacement cable for the recliner and am not finding the same type connection at the end connecting to the foot arm mechanism. Is Rowe our of business now?

I am looking to buy a very expensive ROWE Maddox sectional sofa from Star Furniture. They tell me at the store that it is the top of the line and are charging as such. Has anyone purchased a ROWE secitonal as of late and what kind of experience are you having?

In rereading some of the comments here I will also throw out that a lot of manufacturers changed their production processes during the last recession. Figured out ways to cut cost to stay in business. Unfortunately this means that some companies that at one time put out a really good products, now no longer do. So again doing some research can help. If you need to, go around the sales person and speak directly with the store manager or even better office personnel as they’re the ones that would handle any customer complaints. Some good news is that there is a huge variety now of beautiful endurance fabrics (Sunbrella, Cypton, etc) for most upholstery lines. May be additional cost upfront but will definitely hold up much better to family life.

Researched extensively, then went to store and sat on a Rowe slipcover sofa. Was very comfortable. Asked for the exact same upgrades of the display for 2 sofas. When delivered, didn't sit like the display sofa. Rowe sent replacement seat cushions for 1 sofa. Still not the same. Son and family came for visit and all I heard were complaints about how uncomfortable the seating was.

Has now been 2 years and the seating is awful. My cushion feels like I'm going down to the floor and I only weigh 90 pounds I change to a cushion that has been sat on maybe 5 times and it does the same within 10 minutes.

Please understand this is from only my use, no one else sits on these sofas and I'm only sitting for a couple hours a day. No small, jumping children. My dogs aren't allowed on them either.

Insisted on a washable fabric, light khaki color. It faded and streaked yellow when washed!

Absolutely the WORST sofa purchased I've ever made, will donate them to the Salvation Army when purchase something else in the next couple of months.

watereeblonde65, I am sorry to hear about your sofas. What a bummer! It’s killing me reading this thread because i had pretty much decided on purchasing the Rowe Bradford sectional with the feather soft down cushion package. what kind of cushions came with your sofa? Are they down? Do you feel you are sinking because of the seat cushions or the frame underneath?

We bought a very high end Rowe sofa section from Star Furniture a few months ago. I must say, that the workmanship and seating is very comfortable! I am very happy with the purchase and really hope we don't have any of these issues.

We have a Townsend sectional in a linen/rayon blend that we’ve had for 8 years. It’s held up wonderfully. It doesn’t fit our current house so we are looking to replace it and I’m looking at Rowe because of how great our current sectional has held up.

I HAVE HAD MY ROWE SECTIONAL FOR 22YEARS...IT IS A LITTLE WORN OUT BUT NOT TORN ANYWHERE...I HAVE EVEN TAKE ALL THE COVERS OFF AND WASHED THEM IN MY WASHER AND THEY WASHED PERFECTLY...IT IS VERY COMFY...I AM READY FOR A NEW LOOK AND IT WILL BE A ROWE....WE PAID 3200.00, 22 YEARS AGO AND THAT WAS ALOT OF MONEY, BUT WORTH EVERY PENNY😋

@dejavudes Are there any other brands you'd recommend besides Lee and Taylor King? I'm driving myself crazy on this sofa hunt--I've looked at Klaussner, Palliser, Robin Bruce, Dream Sofa, Rove, One Kings Lane, Pottery Barn, Crate & Barrell, COCOCO home, Roger & Chris. I am looking for a clean lined, modern classic look that is super comfortable and has a minimum of 24" seat depth. Any ideas? I was all set to go with Robin Bruce but am now nervous....Thanks!

Had a Rowe sofa for 20 years. Still looks great. Fabric and cushions held up well. Would definitely buy again.

My Rowe sofa is 19 years old and as sturdy and great as the day I bought it. Cushions are starting to sag a bit... This has been used for 19 years in a family home

Rowe is considered a low to low/mid level quality furniture manufacturer. They are overpriced due to retailers charging 100-150% markup leading buyers to believe at those inflated price points they’re getting high end furniture and you’re simply not. The quality is not there. I’ve had so many issues with Rowe, Robin Bruce and Clayton Marcus through the years that I will no longer specify these lines for my design clients. Headache after headache and lack of customer service means years of problems. As an interior designer I utilize other manufacturers every day. Buyer beware.....

Hu-111659508, which manufactures do you suggest that are better quality but not marked up 100-150%, from your experience?

We bought a Rowe sofa in 2000 and loved it! It had nice firm seat cushions. We just recently replaced it after 20 years of great use. Excellent quality.

Anyone had to replace the recliner mechanism? Can not locate just the pull wire.

We bought a Robin Bruce Bristol sofa that set us back close to $4K cdn after tax (the most expensive piece of furniture we've ever bought but we splurged as the floor model felt great and the sales people told us the quality was so good it would last us ages). It arrived with a a slip cover that was mis-sewn, a scuff on the fabric, and loose threads that needed trimming on every cushion. Took 4 months to get the slip cover replaced. One week into our new sofa it also began to creak like crazy. Everytime we stand up it makes a huge creaking noise. It's kind of embarassing when we have guests it's so noisy. They won't fix it. We can't identify the problem area of the frame without cutting into the upholstery. Honestly, they have no quality control and our couch is the crappier than our cheapest furniture.

I previously used Rowe for clients looking for upholstered furniture. Unfortunately, after two very poorly executed pieces of furniture and a customer service experience that left me speechless I refuse to use them when designing for clients. When I complained to the company and asked for a solution to the issue I was told they would reimburse the cost of the furniture but they would also close my Acct. Speaks columns about the quality of the product and the quality of the customer service. Be very careful... there are many home stores in the area who sell this brand of furniture. Buyer beware!

I have custom accent chairs and noticed the stitching was pulling after having them for less than 6 wks. They ultimately starter to rip at the seams. I also ordered dining chairs and have paid for them yet haven’t received them 20+wks later. I am gravely concerned about the quality of what I will get and eager to find out what kind of solution they will over as I’d almost prefer a full refund so I can move onto another brand!

I found a Rowe sectional today that I was almost ready to buy. Second guessing it now. Can someone recommend a good moderately priced manufacturer?

Lazyboy or Bassett great construction for fair price!

We bought a Rowe sofa in 2000 and have loved quality and comfort. we are about to replace it.

I just purchased the Rowe - Robin Bruce Kara swivel accent chair from Mathis Brothers in Tulsa. I enjoy a higher quality furniture due to back and neck issues. I’m moving from bed to chairs all night long. After reading this information, and never owning a Robin Bruce piece, I really hope I did not make a $3k mistake. Wonder if I can have a higher density fill so It doesn’t break down so quickly. Will keep you posted.

I bought Rowe furniture ( sofa and loveseat) for the first time 17 years ago..

I had a sofa arm seam loose and they replaced it immediately. Never a problem since.

Ive just ordered another sofa because I’m doing a remodel, but my sofa and loveseat are in excellent condition. The fabric is a bit soiled, but that’s my fault. There are no dents in the seat cushions or worn fabric, no breakdiwns of the frame... nothing.

The throw pillows are so good, I’ll just re-cover them myself to keep using them.

I’ll only buy Rowe for a sofa, ever!

I’ve lived with 4 Rowe sofas. The first three withstood everything (purchased in the 80’s and early 2000’s). The most recent one, purchased in 2019, is already in awful shape even with the cores being replaced — the 2000 sofa sits next to it and is in better condition. I’m not sure what’s changed but like another poster, this one is a total loss.

We ended up ordering two new sofas from Rowe and the quality is definitely worse compared to the sofa we ordered 10 years ago. I don’t expect them to last nearly as long.

E Jak and icanea, which model sofas are your most recent purchases? What kind of cushions do they have? i am considering a sectional from their ”lounge” collection that has their Harmony cushions. which are a mix of different foams and fiber inside. i was told by a rep that the Harmony cushions are their best cushion and should last many many years. These cushions are why I am considering it over a slightly less expensive Room and board sectional which has down blend wrapped around foam. The rep told me the Harmony cushions should be less maintenance than down. Not as much fluffing which i would love after living with a down blend sofa for many years.

icanea, what makes you feel your sofas are lesser quality than your older one?

Hancock and Moore is by far a superior piece of furniture than a Rowe. I bought a Rowe about 20 years ago and it lasted....today I use it for a dog bed. I needed a new sofa, but because of all the negative comments throughout my research regarding Rowe, I searched for another brand. I wanted quality and made in America. I researched extensively and found that Hancock and Moore made quality upholstery. I orderd a leather sofa and was extremely happy with the product and customer service from the supplier. I am now in the market for a recliner chair. I am headed back to Hancock and Moore. You get what you pay for.

They also take far too long to make pieces and have terrible customer service. I ordered a chair 22 weeks ago, and they just keep pushing the date back. But they say they can’t cancel the order. I’m contacting my bank to get the funds for unreceived goods.

oumiller53 How did your Robin Bruce chair turn out? I'm still considering Rowe, despite the comments here. I haven't ruled it out because there are complaints about every brand. It seems like quality is just not there in even the high-end brands now. I'd definitely buy a high-end sofa if it was built to last and had nice fabric options.

christinaroache Did you end up buying a sofa? Are you happy with it so far? If so, what brand did you get? The comment you made 2 years ago is exactly how I'm feeling right now. I'm discouraged. Nothing seems to be made well anymore. Sigh...

We ordered the Townsend and Bradford sofas with the foam cushions. The Townsend immediately started to pill. Rowe said this is normal wear and to shave it. The stitching looks like it is pulling on the Bradford as well. The Townsend is also much harder and less comfortable than the Townsend we had previously as a sectional. Hope that’s helpful. With other options on the market I cannot recommend Rowe any longer and will not repurchase from them.

icanea I'm so sorry. That's awful. If you don't mind my asking one question... I'm just wondering which fabric is pilling? Is it a poly blend performance fabric? So I can attempt to avoid it on a different brand of sofa, not Rowe. Thank you for sharing your experience.

Yes it is. The other is 100% cotton and has held up well.

icanea Thank you so much. Sincerely appreciative! One last question. Has the cotton stretched and gotten wrinkly? I'm sorry! I feel really terrible bothering you again. I want 100% cotton, but have been a little concerned about stretching. Again, I'm so sorry you aren't happy with your sofas.

Here’s a photo of the cotton sofa. It has stretched some.

I just purchased two Rowe slip covered swivel chairs, at a significant price. I’ve had the chairs not even two months and I am very displeased. The cushions are already getting flat and the comfort level is poor. The fabric is less than stellar and overall frustrating. I will never use this company again.

Rowe is junk. We bought two swivel chairs that look ok but are horrible to sit in. They collpase and offer barely any support for your spine. I weigh 120 lbs and cannot sit in these chairs. My husband is 230 lb and needless to say he hates them. They were expensive. Matter Bros Furniture says tough luck.

I purchased two Robin Bruce Brooke club chairs and am ottoman in March from North Carolina. They were ready in September, but took another month to be delivered to me in Florida. We’ve only had them a month, but so far we are happy with the quality and they are extremely comfortable.

They look nice! Your home looks lovely! What foam did you get in the cushions? Thx!

Hi Sam. Thanks. They came standard with the The Cloud or Lisa cushions, which is a mix of feather, down and polyester fiber. https://www.robinbruce.com/quality/construction

We purchased Rowe sofas back in 1997. We live in Australia and had them shipped from the US. I remember them taking around 6-8 months to arrive (from when the order was placed)
The sofas were in our formal lounge for over a decade, extremely comfortable, I love these chairs.
We have had so many different sofas over the years, but we have always kept our Rowe sofas somewhere in our homes.
A few years ago I took them to a upholsterer and had them recovered, he told me they were a quality construction. So it’s such a shame to see the negative reviews.
We are currently building a new home and we are seriously considering re upholstering the Rowe sofas and taking them with us again.
(Image attached re covered sofa)…..
Our children were born and grew up with these chairs, maybe grand children will sit on them one day 😉

I also have a Rowe sofa with bench, down cushion, and loose back cushions, nailhead, and came with 6 feather throw pillows. I purchased in 1999. It’s been amazing. It suffered soot damage from the Marshall wildfire in CO in December. I wonder if I can have it reupholstered? Does anyone know?

I am very disappointed in the 2 sofas I bought less than 5 years ago. We are awaiting our 4th set of cushions. The cushions compress and don’t recover. They look terrible and are extremely uncomfortable. I also had a Rowe sofa that’s about 15 years old and still looks great. The quality has definitely deteriorated.

Im wondering which model sofa you purchased and which seat cushion option?

pattikee Sorry you're going through this. Furniture buying is a nightmare these days. A sales guy just told me yesterday that some of Rowe's cushions are better than others. Which cushions do you have? I'm sorry to bother you with questions...

I've have 2 Rowe Slipcovered sofas for almost 20 years, with an extra set of slipcovers, so they still look great after nine grandchildren enjoying many summers here, and we live on LakeHuron, water, sand etc. they have held up beautifully, perhaps the quality was better back then, I can still order new slipcovers for them still, however we are moving and they are too large-scaled for the toom I'd put them in. They were in the $2,000 price range each.

I am following up to a prior post in January 2021 of a Rowe Robin Bruce Kira chair I ordered from Mathis Brothers in Tulsa. The chair took forever to manufacture which is fine. I have been HIGHLY disappointed in the quality. I purchased the chair along with an 18” ottoman to use as a side table with a nice tray. The foam is falling lopsided off of the center of the ottoman. I rarely use it to plop my feet up but it looks like a mattress falling off of a box spring. The chair itself is horribly filled, so it sinks and in doing so it lowers the body so much that the arms of the chair are entirely too high for me to relax on. I had several back and foot surgeries so I had to sit for many weeks in the chair. The chair — I discovered — actually caused me tendinitis in my elbows. For me, this outfit is just not usable. Sadly disappointing since it cost me around $4800 for the two pieces. Won’t purchase Robin Bruce products in the new house.

I purchased 2 Rowe sofas in 2008, and four chairs. They held up amazingly well. I’m very impressed with the quality. I can’t speak to current standards of today but I actually recovered 2 of the 4 Rowe chairs recently because I changed my decor. I took off the original fabric and the construction was rock solid. I hated to get new chairs because of the imported garbage being sent to the US today. I also didn’t have kids jumping on my sofas and chairs. How you treat furniture makes a big difference. I never abused my furniture. My sister in the other hand bought a Rowe sofa and she let her kids jump all over it. She’s replaced 4 couches since 2008, I still have mine and it looks great.

Beware! would not purchase this brand. I am on my 3rd set of Sylvie sofas by Rowe. They creak everytime you stand or sit. $2800 each. i can not imagine what a year after having them is going to sound like! Beyond disappointed!