What do you know about Johnson hardwood flooring?

11 years ago

Been lots of places and finally stumbled on a Johnson dealer. Are they not as easy to find because they are somewhat "exclusive", or because nobody wants to deal with them? The flooring appears well-made, but reviews are few and far between. Have been considering the ForeverTuff Brazilian Walnut, American Walnut, or Brazilian Oak. Any experience with or info on Johnson products is appreciated! Photos welcome, too, if you have had it installed :) .

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jm_whitworth

7 years ago

I purchased Johnson hand-scraped walnut flooring in 2012 from a local dealer. They installed it through the entire first floor living and kitchen area of my home and did a great job. The total cost was ~$28,000. The floors were beautiful. My wife and I were happy.

Our selection of this product was based on a lot of research on websites like this one. Our final decision was based on reviews, perceived quality, and warranty. Price was a factor, but not as critical as the other factors mentioned since we planned to enjoy these floors for as long as we were around.

Only my wife and I live in the home and I always remove my shoes when coming into the house and we keep the floors like furniture.

About a year ago. I started noticing that the urethane finish on the ridges of the hand scraped finish were fading and dull. It has become very noticeable. I called the supplier and was glad to know I had a 35 year warranty and the issue with my floor would be backed by Johnson.

Today, I received a response from Johnson stating that my problem was normal wear and tear and not covered under warranty. I thought I did my due diligence on the front end by selecting what I thought was a reputable manufacturer with a solid customer support network.

Knowing what I know today, I would not recommend these floors if you need more than 4 years of service. My wife and I were really disappointed with the lack of support we were provided and I am only posting this to provide insight for others who may be considering a decision like the mistake we made by purchasing Johnson floors.

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Comments (13)

Jeff
11 years ago
We have about 600 ft2 of Johnson Chateau maple engineered flooring in our master bedroom and adjoining nursery. We had it installed about five years ago. We like it and have had no issues with it. There were no installation problems and we really like the color and quality of the stain and finish. I would recommend it.
beckyjackson3026
11 years ago
I have Johnson hardwood throughout most of my house (Texas series, Dallas color) and LOVE it. I have two dogs and I am a foster for a local dog rescue so I have dogs running and playing in the house all the time. I have had NO PROBLEMS at all with this floor. Everyone who sees the floor comments on how beautiful it is.
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I did not mean to let this thread drop. I want to say again, thank you all so much for your support. Greendesigns, that is probably the nicest offer of help from a perfect stranger I've ever received. And if you ever do roadtrip near Portland, hit Heirloom Roses in St Paul Oregon. :) Update---I did insist they refinish the floors. The GC told me the flooring guy agreed to "take care of the floors" which when pushed I discovered they were going to "repair" (which they'd already claimed to have done) rather than "refinish." I expressed concern over this to GC. They did the repairs last week. The spots are still there. :( Many/most of the spots are greatly lessoned/gone, but the worst spots (the ones in front of the front door and an area in the dining room) are still visible. It was because of those two areas that I insisted upon getting the floors redone. Obviously, I'm not happy and the GC knows this. (I'm sure the floor guy is not happy either because he's now invested another day on this job.) GC told me Thursday that he needed to talk to the floor guy and see what our next step is and I've not heard back yet. I'm sure his next step will be to tell me to shove it. You all understand--this is so exhausting--this has already delayed us moving in for several weeks, we missed our deadline of being in the house before school started because we made the floors a priority. And they're still not fixed! I gave floor guy 2 opportunities to fix it... what would you all do at this point? I am now done-stick a fork in me. I will live with those ridiculous spots--that never should have been there, had he done a careful job in the first place--but I refuse to pay this guy as if he did a good job. He did not do a good job and has shown he is not able to fix it. Does this seem reasonable...I am thinking that I should pay floor guy for materials and installation, but not the line item for finishing? That gives me the option to get them refinished properly later (I know it's a hassle) but then I am not seething that I've paid for/accepted an unacceptable job. What do you think?
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Travis Bennett
8 years ago
What kind of finish does your floor have, aluminum oxide or wax/oil finish?
gstrek13
8 years ago
Most, if not all, of Johnson's engineered hardwood flooring is advertised as having an "11 Step Aluminum Oxide Finish". I guess that's good, but how do we know. I am assuming 11 Steps is better than 10, but not as good as 12. Who knows what any of this flooring jargon really means at the end of the day.
PRO
Uptown Floors
8 years ago
last modified: 8 years ago
I can see how frustrating that can be for many. Companies (not all) have been trying to one up another with the jargon for years. At the end of the day it's really about wear to bare wood only if you look at how warranties are written. Seven, twelve I don't think it makes much difference either as some may have slightly thicker or thinner applications in each coat on the finish line. Not that we'll notice it.

Realistically once any finish does wear to bare wood, that floor has gone through the ringer. And more than likely the reason will probably be a combination of moisture or dirt and grit that has worn/affected the floor over the years. What's that mean? Warranty void. Poor maintenance procedures.

Ken Fisher

Uptown Floors
amagoo
8 years ago
gstrek13 I just read on another Houzz discussion thread that aluminum oxide finish will scratch and if you have a dark finish, the scratches look white. I wish I could remember which thread it was because I have looked at many today trying to get feedback on different types of wood, engineered, laminate and LVP flooring
bosdiyer
8 years ago
We installed a Johnson Amendoim floor (3 1/4 x 3/4 solid pre-finished) we ordered through brazilianhardwood.com and both the finish and quality are outstanding. There are more long boards than you would expect and out of 1,100 sq ft we might have had 10 bad boards.
Gabriel Salinas
7 years ago
We strongly considered Johnson Floors but ended up going with the brand Earthwerks. Specifically the Frontier Collection by Earthwerks. We felt like we were able to get a wonderful deal on this flooring that featured 1/2" thick, 7 ply, multi-width planks, with lifetime residential structural and finish warranty (whatever that really covers). So far we have only had this flooring for nearly 6 months, so its very early to tell how it will hold up long term. For this short time though, we have been very happy with this flooring. Still looking beautiful.
eddiesilberman
7 years ago
We have Johnson engineered flooring throughout our condominium. I would not buy it again as it is too soft and marks and dents way to easy. Anything dropped on the floor, high heels; feet of chairs or couches, almost anything will dent it. I can not recommend it.
Gayle Almen
2 years ago
I've got the luxery vinyl farmhouse briar cliff in my family room and love it! I installed it myself and it was a breeze and I'm a woman! Its been about 4 years since installation. Has stood up extremely well to pets claws and moving furniture around on it and it is easy to care for!
Tina Buell
2 years ago
last modified: 2 years ago
I have the Johnson Hardwood Flooring : English Pub Hickory - Rye color and it scratches SO EASILY! It’s also rough, I cant wipe it with a soft cloth without the cloth snagging small splinters of wood. I would not buy it again and regret the purchase.
Renaissance Man
last year
that sucks I was about to buy some and then heard bad news on the long term quality of their flooring!

What do you know about Johnson hardwood flooring?

jm_whitworth

Comments (13)

Jeff

beckyjackson3026

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