Anyone with H&M sofa that does not like the down-filled cushions?
sis2two
12 years ago
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dancingqueengw
12 years agozwow
12 years agoRelated Discussions
H&M Austin sofa through the door?
Comments (20)Three months wait? I can get almost any Hancock and Moore piece in 6 weeks or less if I make a phone call and request a Quick Ship. No extra charge for that, and H&M will honor that request 90% of the time if they have the frame and leather in stock (which they do have 90% of the time as well). Even on non-rush orders, its 10 weeks. Its time to call up the store manager and discuss your concerns with them. It all comes down to how willing they are to work with you to make you pleased with your purchase, and what you are willing to accept to be happy and return as a customer to that store - and recommend them to your friends. At my store, you would get a fresh, newly-ordered sofa on a quick ship, or a scratch repair and additional discount. It would be whichever you wanted, not what I wanted! You should never be forced to accept a solution you don't think is fair and equitable. The key is to be polite, respectful and yet know exactly what YOU want when you talk to them. A dissatisfied customer is not something any store wants to have. Good luck, Duane Collie...See MoreBassett Sofa with Down Cushions?????
Comments (1)I can't address Bassett cushions specifically, but generally the industry all uses the same basic format, and from your description you are telling me that you are looking to buy a down-wrapped cushion, not a spring down. Most furniture builder outsource their cushions, so they're pretty commonplace among the major suppliers. Down 'leaking' is a thing of the past, as any maker has down-proof ticking surrounding the actual down itself. As for 'packing down', it sure does take a long time for that to happen, I've seen down cushions routinely go thirty years, much longer than the coverings and frames in some cases. Almost all cushions are lifetime warrantied from all the major premium makers these days, thats not unique to Bassett. Cushion suppliers warranty them, so the furniture makers pass that along to you. Most the time, you only have to pay the UPS charge for a new cushion and they rarely want your old one back. Here's the three basic cushion types, simplified: Qualex (Foam): Just as it sounds, wrapped with a fiber ticking. Better foams can be quite durable and comfortable. For most leather furniture, this is the best choice. They retain their shape and form well. Semi-Down Cushion (Down Wrapped). You have the foam cores, and then 1" to 2" of goods feather down is wrapped in the ticking and surrounds the foam. Usually a nominal upcharge. Spring Down (Marshall Unit). A high tech cushion that replaced the full-down cushion in most applications. A Marshall Unit is a series of small grids (waffle-like) each with a small spring about the size of a pencil inside every individual grid. The down is them placed inside each grid with the spring in each one acting as a shock absorber. There are hundreds of little grids and springs in a typical sofa cushion. All is then encased and wrapped with another layer of down encased in ticking. Marshall units are expensive to make as you would imagine, and carry a premium upcharge. The benefit is all the comfort of a down cushion, but the cushion will return to about 80% of its height after being sat upon, and doesn't need to be fluffed back up like an all-down cushion. It always pains me to hear of an upholsterer throwing out a Marshall unit cushion to replace with conventional, unwrapped foam during a re-upholstery procedure. Rarely have I ever seen a Marshall unit break down, and you cannot simply go do the crafts store and buy one. Most will last through three or four upholstery jobs just fine. They are custom made and usually only available from the manufacturer IF they are still making that specific model frame. Hope that helps explain it some. Duane Collie The Keeping Room...See MoreH.M. Richards Furniture
Comments (4)I have a love seat and a chaise lounge made by HM Richards and love them both...especially the love seat because it is roomy, has firm but very comfy cushions and sits a bit higher (I have (back issues) than all the other furniture I've tried. I bought them at Carson Pirie Scott's Furniture store. Microfiber cleans up well. Furniture is comfortable and sturdy. I originally bought the Chaise about 4 1/2 yrs ago... then I bought the love seat 1 1/2 year ago. I think it is well made furniture....See MoreNoisey Down Sofa Cushions
Comments (7)Thank you for your comments about down, I am not going to buy the down couch as I could not live with that sound/sensation. I just got back from a weekend sectional-hunting trip, and found two sofas in my price range that I liked: the Flexsteel Thornton and Macy's Kenton. I like the rolled arms of the Thornton, however the Kenton has the edge because it is 38" deep, while the Thornton is only 37". That one inch means a lot to my back:). Does anyone know "who" manufactures the Kenton, and how is the quality compared to the Thornton?...See Morejohnxyz
12 years agozwow
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