Return it immediately. The longer that you delay, the harder it will be to get rid of it. If you have to, get a lawyer to write a letter for you. It may take a while, but it will be worth it. I know how intimidating/embarrassing it is to return stuff; I often have trouble returning minor things! But, furniture you have to live with for a long, long time. You should love it and not have to work around it or make-do.

If the quality is not up to snuff, definitely return it. My one suggestion, though, is that since you sound so upset about it, think carefully about what you're going to say to them. The part about your living room looking like a whore house makes it sound like you're just not happy with the color and style that you picked, and I don't think they are responsible for that on custom orders. Just stick to the facts and quality issues.

hello my name is steve and im in the furniture business. the store i work for carries thomasville and all the other leading high end brands.i have seen this thing slowly start happening with thomasvile upholstery.im not sure where you purchased at,but if it was special order and you wanted a refund without purchasing something else,they may try to stick a restocking fee of up too 25 percent on you.as far as a future reccomandation im seeing lots of satisfied customers purchasing bernhardt a little more expensive but i think you would enjoy the high quality.

Sorry to hear of your problems with Thomasville. I have bought several piece of furniture there in the last year and have been very pleased...dining room set, office furniture and some end tables. The quality has been good, but more than that the person I've dealt with has made the entire experience pleasureable. Any problem has been handled swiftly and professionally. Actually I wish I could buy all my furniture there, but haven't always found what I wanted.

BTW, yes, if you aren't happy with it, complain again. Don't hesitate.

Ask to speak with the manager and ask for your money back. they have not delivered on their part. I hope you have learned your lesson on Thomasville. Be leary of companies who spend so much money on advertising to make you think that the product is so good.

IndySteve sounds like he knows alot about what is going on at Tville. He has good advise but you have to tell us where you bought the furniture because it matters on how to get your problem resolved.

Hi,

I have very conflicted feelings regarding Thomasville. We saw the East Africa Chairs from their Hemingway collection and fell in love with them. We placed the original order at the Memorial Day sale in May 2005. The chairs were supposed to be delivered in 6-8 weeks.

After 10 weeks, I called the store and was told it would be another MONTH's delay. There was no offer of any discount or anything. We decided to live with it because we loved the chairs. Finally, the chairs came in, and we scheduled a delivery date. At 7pm the night before the delivery date, we got a phone message saying the delivery was cancelled because the chairs were damaged. No discounts offered.

We waited ANOTHER 8 weeks for a new delivery (not my idea this time, but my wife was determined). The chairs AGAIN arrived damaged. At this point, a heated arguement ensued and I lost again, so we agreed to try ONE more time.

Finally, last February, we got two good chairs. Do we like them? Yes, we love the chairs. They are very comfortable and they are uniquely-designed, and everyone who visits us, comments on them.

So would I recommend Thomasville? I love their designs, but considering the prices they charge, I think their customer service needs a HUGE improvement before I'd buy anything there again.

I bought a Thomasville five years ago upon recommendation from good friends. We bought a Mission style dining room set, Entertainment unit and coffee table. The first dining room table that arrived had some veneer lifting so they had to replace one of the leaves. Interestingly enough the table we bought was not "distressed" but the replacement leaf was distressed and so that had to be replaced. And all the subsequent leaves too. We could not order a non-distressed replacement leaf - don't exactly know why.

We had a lot of time getting satisfaction but finally after several replacement attempts we finally were happy - and it is a lovely set - I am so pleased with its solidity. The entertainment unit is fantastic. The coffee table's top stain is fading from all the wet glasses we put on it, but the table was relatively inexpensive and I like the idea that it's looks lived in. When it gets really bad I will put a piece of granite or marble on it. It was all very annoying but we had trouble with almost all of our furniture purchases (with our recliner - not Thomasville - being replaced 3 times and eventually taking exactly one year to the day to get the correct chair). I thought maybe it was the price to pay for living in paradise.

We went to the Atrium Mall in High Point, NC to look for furniture. I don't know if you are familiar with that place, but they have all the different furniture showrooms. One of the sales people told us that there are some people who insist on buying the floor sample. If you can, in the future, I would insist on taking the floor sample.

I never order furniture. If I can't take it home then, I don't get it. I am always afraid of the months you have to wait. By that time, I would forget what it looked like and be dissappointed in it.

i bought a Thomasville armoire at the huffman koos outlet in new jersey, got a great buy, in great condition, only $800. of course it was 7 yrs ago.

Crossing my fingers! I have am buying Thomasville's Nancy's Thai armoire and the Urban Retreat Mantle bed and apothecary chest (from their UR living room collection) to update our bedroom. The armoire is a store floor piece that I have already examined. They should be delivered within the next week.

Bed = http://www.thomasville.com/Item3686/Urban-Retreat-Bedroom-Mantle-Bed-Queen.aspx

Here is a link that might be useful: nancy's thai armoire

I have purchased Thomasville furniture over the past 9 years. The first collection I purchased in 1997 had no flaws and I was very pleased with the armoire, and coffee table. My next purchase was Mission Art bedroom furniture and living room furniture. I accepted the dining chairs with small splintering of the wood on the legs of two chairs. Thomasville sent a customer care person to my residence to make the necessary repairs to my satisfaction. My most recent purchase was the Irving Park Bedroom collection and the Bogart Living Room and Dining Furniture, The Evan Leather sofa with two chairs and ottoman. I am very satisfied with the Irving Park and Bogart Collections. The leather sofa was more my dh's choice. I received my furniture within the time frame promised and in good condition. I have no remorse over purchasing from Thomasville.

I'm in the same boat. 2 1/2 years ago I purchased a leather sofa, two arm chairs, ottoman and two dressers from a Thomasville store in MA. The legs on one of the armchairs didn't match the other chairs and it had a different finish, AND there was a 1" "slice" (not all the way through, though) in the leather at the very top of the couch. The delivery men made a big ordeal of writing up the color, the finish mismatch, took pics, but forgot to take a pic of the slice in the leather couch. That evening when I opened my husband's dresser drawer to fill it with clothes, a 1/2 piece of veneer chipped off the front because there was a little nail sticking out below the drawer inside. So when we called to remind them about the slice in the leather we also told them about the chip in the dresser. They were planning to send a guy out to my living room with stain, and he was going to restain the chair legs right in my living room! I don't THINK so. So we sent it out again to be fixed and it was weeks. It came back okay - acceptable, not perfect. So we reminded them about the slice and the chip and they said we could touch up the chip with a marker can you believe that? And as for the slice they said we'd have to send the couch out to them again so they could reupholster it. How about bringing me a new one and taking this one away when I get my new one? So we never pursued it. We don't like to complain. We are blessed with what we have and I was starting to feel like a spoiled brat. But let me tell you this. We inherited the money we spent on good quality furniture. We thought it was smart to get something we could pass down to our children and we never had any money for fine furniture. I see that chip every day and it's in my face. And I just know one of my boys may very well pick at that slice in the leather. I wish I did squawk more because it would be done and over now and I'd have what I paid for. I feel ripped off. I will not do business with Thomasville again (although I do love those pilar fighting seat barstools!).