Smith bros far exceeds Bassett quality. That said I did buy a smith bros chair and the upholstery was a mess. I had letters from two upholsters stating the fabric was not aligned correctly. Unfortunately the store I purchased from wouldn't back me. I had to return the chair to them...delivered it to their show room...and do a cc chargeback. That said I would buy Smith Bros again, just not from the same furniture store.

I bought a custom sectional from Bassett 3 years ago thinking Made in America was the way to go. I have been very disappointed. It was an expensive piece, but the cushions are already looking flat and the fabric quickly pilled and looks much older than it is. Bassett replaced the seat covers and the pilling occurred again. The sofa doesn't really sit that comfortably, either. Obviously, I don't plan to purchase any other upholstered pieces from Bassett .

To start, I am in Interior Design with 15+ of dealing with furniture as low quality as Ashley to some of the higher end pieces in the world. I have owned several Bassett Pieces thoughout the years and they have held up fantastic! Unlike some of the comments on here I'd like to state that rougher you and your family is on furniture the shorter the life span. It seems like common sense, but I've seen it all. Bassett has 3 quality levels: Entry (2-5 years), Medium (4-8 years) and highest (8-15+). so if you're looking to cheap out, don't expect a lifelong sofa. I also cannot stress this enough, ALL FABRICS PILL, with the exception of the ugly microfiber(P.S. probably one of the worst materials to put on your sofa, btw). However, Bassett is very clear about the materials that go into making their fabrics. So either do research on material (cotton, linen, polyester, olefin, etc) or ask your sales person, I am sure they'd be happy to show you the contents of the fabric. Lastly, remember that most people on these theads usually are unhappy about something. so you're only seeing the negatives, because most happy customers do not leave reviews. I am leaving this honest review because I too have had a framing issue with one of my sofas, however I understand that some accidents may happen during transporting, and the furniture is HAND MADE people, no one is perfect 100% of the time. Are you? Please make a smart purchase, and take a deep look into your family and how they treat furniture before deciding what quality you want .

Post a Bassett Club link to your sofa and tell us your leather choice. The leather is not top grade anything and neither is Bassett top quality (I might be generous and give the brand 3*). The damage looks like it is owned by a guest who had something in his pocket....car keys may be the culprit.