Boyles Furniture, NC ? Good-Bad? Still in business?

12 years ago

I am new at on-line furniture shopping but I am grateful to have this site. I saw a beautiful Bombe dresser

and left a note at Boyle furniture. Carolina Rustica, another furniture company, answered my email and said they are partnered with Boyle to answer ?s and sell the same high quality furniture they "used to." Scam? True? What about Boyle Furniture? They want me to call them for a price quote? Can I get some help with my paranoia?

Thanks, Maggie

Featured Answer

R Cole

6 years ago

last modified: 6 years ago

Back in 2005, we purchased a Hancock and Moore Leather sectional. We had an HM recliner and knew it was superior quality. A neighbor here in CA told us she and her husband and flown to NC to furnish their home and that the majority of the furniture was from Boyles. She highly recommended them. My best friend, who lives in NC and said he thought they were good too. We worked with a rep in the Hickory store, all over the phone, once we had researched exactly what we wanted and had sat on the very same model in our hometown. We priced the same sectional and leather grade at the most competitive furniture dealer in the SF Bay Area. The total cost for everything, including shipping was close to $8,000 (no tax) at the time. Our local dealer was $500 more and of course, tax would be included here. So we took the plunge and went with Boyles, never setting foot in their store. The sectional and foot rest/table arrived on time as promised and we were very happy with our purchase.

About five or six years ago, our cushions were wearing down and we knew HM would send us new ones, at no extra charge, if necessary. When I called Boyles, they asked me for the order number/receipt etc., and I explained I could not find it. I told them that the tag number attached to the sectional should ID enough for them to trace it to me. But, they claimed they had gone through a computer conversion and sales made before the current time, when I was speaking to them, had all been lost in the conversion. I felt like that was,extremely poor business and thought I'd find the bill of sale, but never did.

i don't remember calling HM at the time, but I should have, even though I didn't have any paperwork to back up my purchase. But I'm sure the tag number would tell them that the order went through Boyles.

So here we are in 2017 and I'm pursuing this again. Unfortunately, HM doesn't have an email system to make any specific requests, just enough for me to supply contact info. I let our SF Bay Area competitor know what has happened and even though I didn't make the purchase through them, they are willing to go to bat for me and contact HM! I do have great rapport with them and have made some past purchases with them, as has my brother. While I can't say what the outcome will be, I bet Boyles wouldn't do that for a customer! They certainly blew me off, after I had made the most expensive furniture purchase we ever made, with them!

Hopefully HM will come through for us. Had I fone through safer route with our dealer out here and spent the extra $500, it would have been worth it! Lesson learned!

Comments (14)

jen9
12 years ago
Boyles was great & I bought a lot of furniture from them over the years, but I believe they went out of business about 6 months ago.
maggie200
Original Author
12 years ago
Thank you. Jen, for taking the time to answer. You don't know how much I appreciate it. I guess the Bombe dresser is a past dream. This is a tricky game without help.
Hugs, maggie
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djd56
12 years ago
Boyles is still in business and you can go to their website:

http://www.boyles.com/

Here is a link that might be useful: Boyles Furniture and Rugs
akrnhsnc
12 years ago
I live in Raleigh and shop at Boyle's regularly. Their prices can't be beat by anyone I've tried either online or in store. No, I'm not an employee, just a very satisfied customer. Things that I bought there were hundreds of dollars less than other online outlets. They are also willing to give you quotes without having to bend over backwards to get them. If you see something you like, you can email them for a quote and they usually get back to you within 24 to 48 hours. Also, even for those out of state, it's well worth it despite Shipping costs which are surprisingly low. I saved money in ordering from them when I lived in PA, too.
User
12 years ago
I can recommend high point furniture sales/ I have ordered from them twice over the years with a big span in between. Their website and phone numbers are still the same as they were 10 years ago. (at the time I used the phone which is still 800-334-1875). I can only tell you they were great to deal with and were 100% legit.

Here is a link that might be useful: High Point Furniture Sales
jayce3
12 years ago
Boyles is definitely closed...I was there today.
maggie200
Original Author
12 years ago
Thank you all for your answers. I would like this bombe dresser that is on the Boyles Furniture site and if anyone has info let me know. I might put this picture up as a new post.
Hugs for the continuous help, Maggie

Here is a link that might be useful: Bombe dresser
alexmac9
11 years ago
I have always been a Boyles customer and have always received amazing service from everyone (sales staff, customer service....even the delivery guys!) I have even visited their newest location in Mocksville, NC. The showroom looks amazing and I can't wait to come back and purchase a new living room!!
wmsimons85
7 years ago
I know this is old but considering buying furniture from Boyles and was concerned to see the comments here about them being closed.

Can anyone verify the status of Boyles furniture?
Ed
7 years ago
I purchased a 'higher end' of Broyhill sofa a few years ago. Leather. I was told I could return it if I was not happy. I was apprehensive because quality of leather ,full thickness is important but not a big brainer. My saddles are important re good leather- sofa should be also. The sofa arrived..... it was split leather that was a shiny, stiff, slippery as a cat's xxx. Boyles denied I could return it. I purchased with credit card on purpose and they made them come get it/refund. I will never buy from them ever... I did find a Broyhill at a Billings store that had been custom ordered and never picked up. It was a beautiful sofa- huge, soft, quality leather. No idea if Broyhill has gone downhill in quality like most furniture. I would not buy unseen unless you are very familiar with brand, model, grade of covering, written return, pay with credit card. Insureance for delivery/satisfied purchase. Good luck.
wmsimons85
7 years ago
last modified: 7 years ago
Thank you Ed. That is bad news.

I have found a dining table I really like and it is back ordered from the manufacturer until mid Febuary and this is what Boyles told me as well.

Got a call shortly aftter being told this saying they have a floor model and will sell it to me if I also buy the chairs. Really want the table but these comments concern me

I also need two sofas along with a few other things and was considering them :/
Ed
7 years ago
Wmsimons85- FYI. I am looking for a rug. I bought one at Lowes 18 months ago for $300. I like it so much I want a spare. Last night I searched online. (Mononeni, Summit Collection, Sand, 8'x10'). I think it was Wayfair that had the best price- $425.00, free ship. I decided to look at Boyles this am because they taut 'cheap prices'. They were hands down THE MOST EXPENSIVE, at $639.00. This price was '30% off', down from $900.00!! I would be extremely wary of Boyles.
deeinohio
7 years ago
I just purchased a lamp from Boyle's--$130 plus cheaper than anyplace else. When it arrived, it had a flaw. The customer service was impeccable, and I received a new lamp quickly, and returned the old one after the new one arrived.

Boyles Furniture, NC ? Good-Bad? Still in business?

R Cole

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Boyles Furniture, NC ? Good-Bad? Still in business?

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