Quality of Flexsteel sofas
tnhoghead
17 years ago
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Comments (166)
mjconti
6 years agoTodd Cundiff
5 years agoRelated Discussions
Leather Sofa Choices - Elite, Flexsteel, Ethan Allen
Comments (8)FYI protection plans don't cover cat scratches. In fact the only animal damage covered by these plans is if your pet has an accident on the furniture. The reason for this is animal scratching, chewing etc. is considered potentially repetitive damage. For example the cat could scratch the sofa, it could be fixed and the cat could do the same thing again the next day. If you are making a claim and you have a pet it is best to never mention your pet. Look at your plan and carefully follow the procedure of how to make a claim. If you don't follow the procedure they won't honor the claim. Save your receipts and paperwork as you will need them if you ever have to make a claim. When you make your claim they will ask you questions, like when did it happen. Your answers will determine if your claim gets paid. Jaymar makes a well tailored product as many Canadian companies do. They used to make some more high styled products but have settled into a more classic design. They had a rocky spell when the Canadian dollar rose relative to the US dollars as was the case with many Canadian manufacturers but apparently they managed to get through that....See MoreFlexsteel Quality?
Comments (24)I have had a horrible experience with my Flexsteel leather living room furniture, for which I paid over $8,000. I made a complaint within the first few weeks of delivery. I have a recliner, sofa with chaise lounge, and loveseats. Initially they stated the cushions were under-stuffed. After replacing the cushions, they stated the leather is stretched from having under-stuffed cushions and the warranty team stated they would replace the leather. It has been over a month and the warranty people won’t even call me back or return my emails as they promised. The furniture store I bought it from tried and tried to get the pieces fixed, but the warranty team is just not any good. I initially requested the most stuffed option, to increase the firmness of the set. I am attaching a photo of the set after their warranty team repaired it. They were supposed to come back to replace the leather nearly two months ago, but have not returned or called me back. I requested warranty work weeks after delivery and it has been a year. We live a quiet lifestyle with a family of 3 small people, nobody in our family weighs over 160 pounds....See Morequality of Flexsteel furniture
Comments (1)hmmm.sounds like a manufacturing defect,can you ask them if they will not replace the sofa if they can issue you new parts to replace the areas that has been affected?if they agree to send you cut and sewn pieces then you will just have to have them installed,i would try to get as many parts as possible if they work with you in getting new parts just in case anything else should go wrong with pieces....See MoreIf not Lazyboy, that what brand recliner?
Comments (46)Assured by four furniture stores that England was a quality furniture maker owned by La Z Boy. $3500.00 and a reasonable 30 days later my sofa and chair were delivered without the decorative nails/tacks, a back cushion 1.5" shorter than the other two back cushions on the three cushion sofa, back cushions attached so high on the back of the sofa frame that the cushion bottome bowed upwards and did not meet the seat cushions. Leather was stretched improperly with no smoothing so there were large wrinkles to force fit the frame. There was a scuff and tear in the leather. I suppose that could be from England or the transport or the delivery. No one is accepting responsibility. My furniture store sent an England repairman out to assess the issues. He quietly contemplated it, took pictures and said he would not attempt to repair the furniture as it would take too long to fix it. Mind you this is brand new unused furniture. My furniture store said England would not allow them to return it. They re-ordered another set assuring me England was a good company. Another 30 days passed and the new set arrives. This time it has the decorative nails/tacks (yay!) but the same improper stretching and wrinkling of the leather to force fit the frame, back cushions bowed with too high attachment to the back frame so that the zipper welt can be seen where the back cushions do not meet the seat cushions. One back cushion is sewn on with a lean, one squared corner and one very rounded corner as though they ran out of leather. And, another scrape on the leather. Even the delivery men were astounded and took pictures. Not believing both sets passed quality control I attempted contacting England. I could not find contact info online. Next, I contacted La Z Boy and was given a Case number and was requested to write up my issues and send pictures. I sent pictures of both sets of furniture with my written issues. It has been 2 weeks and all I know is that my case is "in review" and repairs will have to be paid for. DO WHAT???? DID I READ THAT CUSTOMER SERVICE REPLY CORRECTLY???? I have to pay for repairs to brand new furniture that their warranty covers? I am astounded. THIS IS A WARNING TO FURNITURE BUYERS. I am seriously considering driving the 2 hours to Murfreesboro, TN to La Z Boy Headquarters and creating a media sensation at the front entrance. If that does not get response I plan to buy stock and take my story and pictures to a stockholders meeting. Surely stockholders will not let England continue making shabby leather furniture. THIS IS OUTRAGEOUS! ENGLAND FURNITURE IS AWFUL. THEY DO NOT HONOR THEIR WARRANTY ON WORKMANSHIP AND THEIR PARENT COMPANY (LA Z BOY) SUPPORTS THEM IN THIS. SHAME ON THEM! SHAME ON THEM!...See Moremjconti
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