I've done this in two postings because this site won't let me say what I want. What's with that? Trend Micro downloaded some files that I'm not sure about. I clicked the first option, but maybe I shouldn't have done that. How do I write what I need to write to get help?

It downloaded something that starts with "J", and apparently I can't mention that here. Then, I was told that my internet was too slow, so I never did get the scan done. I went in and removed "J" (should I have done that?) Then, I did a search and found four instances of it still being on my computer, but it's listed with something I think I need. The size of the file was 0, so it might not even be there. I guess I should have just left well enough alone. I don't remember Housecall being so difficult in the past with my W98 computer. You can see my system stats on my other posting.

Are you talking java, if so remove all old versions from the add/remove programs, this is the only version that should be there: java runtine (jre) 6 update 3, I am going to give you a link for java, scroll down to where it says "java runtime (jre) 6 update 3, this will not fix the sound, but running an out of date java is an infection risk--I don't understand why you are running virus programs for audio problems xp has a built in sound trouble shooter that is the first thing to try.

zep.

forgot the link here it is:

Here is a link that might be useful: java link

How do you find out what version you have? Also, which version do you install - Windows Office?

Sorry to sneak in on your topic,

Jane

Jane, it should be listed in Control Panel>Add and Remove Programs.

(java runtine (jre) 6 update 3)

I had deleted Java from add/remove...will this put it back?

zep...how do I do the sound trouble shooter?

zep...there is an offline version and online version..which one should you download?

That page is confusing it's ridiculous use the online version.

zep

Click START > help & support > video, game, music, look down a bit click fixing a music or sound problem, now on right side choose SOUND TROUBLE SHOOTER..

Zep

Online install version saves some bytes of network traffic as it will be specific to your opperating system.

Download version probably comes with enough files to cover installing on most any windows version... xp, vista, winME,, etc

Got java back...thank you very much....I "had" messed with the volume before my sound problems began...so now we will see if adjusting that will be a fix. The trouble is that it doesn't happen all the time...just part of the time. And..when it does, it is with everything and not just the screen saver. At least I'm feeling not quite so stressed...that's always a good thing

Sounds good, also you can right click the speaker icon down by the clock to adjust or review settings. Intermittent problems are hard to track down so the sound trouble shooter may just give you other ideas, might want to wiggle connections at speaker & back of computer ect, glad you got the java..

zep.

I downloaded Java (was very confusing) I now have Java 6 update 3. In add/remove it shows the following:
Java SE Runtime Environment 6 Update 1
J2SE Runtime 5.0 Update 6
Java DB10.2.2.0
Java 6 Udate 2
Java 6 Update 3

Do I remove some of these?

Jane

Yes un-install all old versions, only keep java 6 update 3

zep.

How about Java SE runtime environment 6 upgrade 1
does that need uninstalled?
I have just checked and deleted all but java 6 update 3

Sorry for jumping in am learning alot here I have just the 2 above left in.
Gillian

Yes that is right only the latest version should be there 6 up-date 3, that is the faster version and most secure, jave is used to display images on web sites..

zep

If something doesnt work afer removing the Java DB...

Here is a link that might be useful: Sun.com Java DB downloads

opps yea

Have one more question-I notice now that the "recycle bin" is gray where it says "empty recycle bin" but I have "ccleaner" I had it before I took all of java out but Jave 6 update 3, should I have left the "SE runtime 6 update 1" in there?

Think its time to go to bed the "recycle bin" is working just fine.
Thank you for all the help.

mikie....what "might not" work after doing this? Everything seems to be working, but I don't want to run across any surprises that I haven't noticed yet. Is there something more we should do after this...I only have Java 6 update 3 listed in add/remove programs.

zep...I don't like ooops...I want to know what oops means in this case :o)

If you have some business connections .. work from home ? or perhaps its from the manufacturer for support to fix your computer, but then you wouldnt be here wudya.

I don't know....guess not...I wasn't sure what Java did in the first place...you're dealin' with a dummy here, but I'm trying to catch on. I was thinking I might have been fast on the trigger for deleting it in the first place...I did it and then had second thoughts...thus this posting :o) You guys know so much...some of it I understand and some I need to read a little closer