I should mention that I just took AOL off my computer after 8 years. I understand AOL leaves bits of itself all over as well. When I followed your instructions I ran into a snag but tried to continue on. Hopefully Norton is gone. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:17:56 PM, on 4/8/2009 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\brsvc01a.exe C:\WINDOWS\system32\brss01a.exe C:\WINDOWS\system32\spoolsv.exe c:\windows\explorer.exe C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe C:\Program Files\Microsoft Windows OneCare Live\winss.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://www.yahoo.com/ext/search/search.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local F2 - REG:system.ini: Shell=c:\windows\explorer.exe F2 - REG:system.ini: UserInit=c:\windows\system32\userinit.exe O2 - BHO: (no name) - "02478D38-C3F9-4efb-9B51-7695ECA05670> - (no file) O2 - BHO: Adobe PDF Reader Link Helper - "06849E9F-C8D7-4D59-B87D-784B7D6BE0B3> - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - "3CA2F312-6F6E-4B53-A66E-4E65E497C8C0> - C:\Program Files\AVG\AVG8\avgssie.dll (file missing) O2 - BHO: Spybot-S&D IE Protection - "53707962-6F74-2D53-2644-206D7942484F> - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: Google Toolbar Helper - "AA58ED58-01DD-4d91-8333-CF10577473F7> - c:\program files\google\googletoolbar1.dll O2 - BHO: Google Toolbar Notifier BHO - "AF69DE43-7D58-4638-B6FA-CE66B5AD205D> - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - "DBC80044-A445-435b-BC74-9C25C1C588A9> - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - "E7E6F031-17CE-4C07-BC86-EABFE594F69C> - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: &Google - "2318C2B1-4965-11d4-9B18-009027A5CD4F> - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB001" /M "Stylus Photo R220" O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKUS\S-1-5-18\..\Run: [Symantec Network Driver Update Warning] C:\PROGRA~1\Symantec\LIVEUP~1\SNDWarn.EXE (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\SYMNET~1\SNDWarn.exe (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\RunOnce: [SRUUninstall] "C:\WINDOWS\System32\msiexec.exe" /x "6AF90EF6-F7F9-466C-99F4-1774826FBB40> /qn REBOOT=ReallySuppress (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [Symantec Network Driver Update Warning] C:\PROGRA~1\Symantec\LIVEUP~1\SNDWarn.EXE (User 'Default user') O4 - HKUS\.DEFAULT\..\RunOnce: [SRUUninstall] "C:\WINDOWS\System32\msiexec.exe" /x "6AF90EF6-F7F9-466C-99F4-1774826FBB40> /qn REBOOT=ReallySuppress (User 'Default user') O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200 O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Run WinHTTrack - "36ECAF82-3300-8F84-092E-AFF36D6C7040> - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll O9 - Extra 'Tools' menuitem: Launch WinHTTrack - "36ECAF82-3300-8F84-092E-AFF36D6C7040> - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll O9 - Extra button: ComcastHSI - "669B269B-0D4E-41FB-A3D8-FD67CA94F646> - http://www.comcast.net/ (file missing) O9 - Extra button: Support - "8828075D-D097-4055-AA02-2DBFA9D85E8A> - http://www.comcastsupport.com/ (file missing) O9 - Extra button: Research - "92780B25-18CC-41C8-B9BE-3C9C571A8263> - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Help - "97809617-3937-4F84-B335-9BB05EF1A8D4> - http://online.comcast.net/help/ (file missing) O9 - Extra button: Real.com - "CD67F990-D8E9-11d2-98FE-00C0F0318AFE> - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: (no name) - "DFB852A3-47F8-48C4-A200-58CAB36FD2A2> - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - "DFB852A3-47F8-48C4-A200-58CAB36FD2A2> - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: Messenger - "FB5F1910-F110-11d2-BB9E-00C04F795683> - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - "FB5F1910-F110-11d2-BB9E-00C04F795683> - C:\Program Files\Messenger\msmsgs.exe O9 - Extra button: Ebates - "6685509E-B47B-4f47-8E16-9A5F3A62F683> - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU) O16 - DPF: "01118400-3E00-11D2-8470-0060089874ED> (SdcNetCheckCtl Class) - http://activex.microsoft.com/objects/ocget.dll O16 - DPF: "17492023-C23A-453E-A040-C7C580BBF700> (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: "2253F320-AB68-4A07-917D-4F12D8884A06> (ChainCast VMR Client Proxy) - http://www.streamaudio.com/download/ccpm_0237.cab O16 - DPF: "231B1C6E-F934-42A2-92B6-C2FEFEC24276> (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll O16 - DPF: "6F750200-1362-4815-A476-88533DE61D0C> (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab O16 - DPF: "88D969C0-F192-11D4-A65F-0040963251E5> (XML DOM Document 4.0) - file://C:\TempEI4\EI40_\msxml4.cab O16 - DPF: "AD5AE604-34F2-4C7C-AEBB-14D424294A76> - http://www.interoagent.com/SyncInstaller/ReportGenerator/ReportGenerator.cab O16 - DPF: "B9191F79-5613-4C76-AA2A-398534BB8999> - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/autocomplete.cab O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Documents and Settings\Ginny\My Documents\Jen\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Pml Driver HPZ12 - Unknown owner - C:\WINDOWS\system32\HPZipm12.exe (file missing) O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe -- End of file - 9201 bytes

Well, the BSOD said what was wrong. Nobody could translate that information when you did not post those numbers. Further useful facts in the system (event) logs has now been destroyed by a nuke'n'pave. You have fixed many perfectly good things using hardware that was questionable. So now the problem is exponentially complicated. Learn from the experience. You fixed things without first learning what was defective. Destroyed or withheld information that could have identified that defect. And may now have multiple failures. The problems has been made exponentially more complex. I could walk you through the recovery process. But it will be long due to so many unnecessary changes and now so many other questionable items. Recovery means changes only after a defect is identified. The BSOD said what is defective. Post that information if still available. Get whatever is found in the new system logs. And buy or borrow a multimeter. Also learn this. Better computer manufacturers provide comprehensive hardware diagnostics for free on the hard drive, on a CD-rom, and on their web site. All manufacturers have them. But only the better manufacturers provide them. Your problem is why diagnostics exist and are so useful. To see the defect immediately. Because they cut costs (did not provide diagnostics), then notice how confused you have become. Another useful fact for when you next buy a new computer.

Hi corneliu, I'm a retired consumer electronics technician and from the way you describe your problem it sounds like you have a dead or shorted blue gun in the CRT (picture tube). The clicking you hear may be the power supply relay latching & unlatching due to the TV going into a failsafe mode that shuts down the power supply down through the use of an "electronic fuse". This is designed to protect the electronics from shorts and/or high voltage arcing. I used to run into this problem quite frequently. One thing you can try is to take off the back of the set and place it face down on a carpet so as not to scratch the face of the tube and very gently tap the neck of the tube with something like a screwdriver handle. Hopefully this may dislodge some debris inside the guns and cause it to fall harmlessly into the bell of the tube. When you upright the set the debris will hopefully drop down into a non critical area and will never cause a problem again. Please understand that you must be very careful when doing this because it's all made of glass and that it's only a guess from what I read in your post. If they're are plastic rings on the neck of the tube try not to disturb them otherwise you'll end up with convergence and/or purity problems and they can really a problem to correct! Like I said before, this "fix" is only a guess. To accuratly diagnose the problem correctly I would have to see it! If the tube is bad and the problem can't be cleared, then I would go along with the previous posters and get a flat screen because a new CRT with labor would be VERY costly! Jim

time to move down