Well - after 1 1/2 hours of playing around with this, I feel like a complete dummie. I have resolved myself to having nearly 3000 contacts to import to my Gmail contact list. But I can't get anywhere. I have my AOl address book imported into Yahoo. When I try to import into GMAIL (doesn't matter if I use the older or newer version), it asks where to import from - and I can't find the .csv files. I have no idea where they'd be. Whe I select browse, it takes me to my documents - and it's not there. If I try to browse someplace else, I can't find it. It also occurred to me that it may not be in .csv form yet - but when I try to export from one Yahoo account (to say, thunderbird or another yahoo account) - it suggests I can export as csv file - I click on ("Yahoo! CSV: export) - and then it brings up a screen that says: you have chosen to open yahoo_ab.csv file from http://address.yahoo.com. What should firefox do with this file? My choices are "save file" or "open with: browse". If I click "save file" - I don't think anything is happening. And I wouldn't know what to select if I used open with .... Going back to GMAIL import, I have tried entering various names that I've seen in Yahoo mail. Including "yahoo_ab.csv" - but again, nothing happens. I had a similar problem trying to import into thunderbird - I simply don't seem to be able to locate the files to do it. I'd rather go directliy from yahoo to gmail (without going through thunderbird - bc. from what I was reading, thunderbird does not maintain my address groups - and that is important to me. In fact, if I could only import my groups - that is most critical part). I'm sorry I can't be more articulate about where I'm getting hung up. I have truly never felt so in the dark dealing with computer things (even as untechy as I am, I've had a little more grasp than this). Thanks. Lynn.

If the Cause was only uninstalling McAfee & adding AVG ... eliminating or fixing both of those should be your remedy. Whats left now is getting rid of AVG completely to eliminate it as the cause. I'd suggest you uninstall AVG and running their Uninstall tool afterwards too. if things start working for you then,,, I would go to www.microsoft.com/security and install the Microsoft Security Essentials - and I probably would be cursing AVG but wondering if McAfee leftovers had caused AVG to have a poor install. I'm wondering why you originally decided to be rid of McAfee and went to AVG - you must have had some reason... and have you had other A-V brands installed before the McAfee that may have lingering left overs. Here is a link that might be useful: http://www.avg.com/us-en/utilities

Snidely - good point about not removing things if they're not causing trouble - lest they turn out to have been needed. So I have left some things that I have no idea about. I did delete Dell Stage - bc. it's a real pain - gets in the way all the time (my daughter who's had this on her laptop for 2 years confirmed that it's just in the way). I did all the microsoft updates, ran a few antivirus, got rid of what I want to get rid of, and it's mostly good to go. Here's the trouble that remains: I can't get the printer working. It's a Canon Pixma MX850 - on the home network. I did not want to install the Canon disk bc. it has a ton of it's own bloatware. So I went to Canon and downloaded the driver - as well as the IJ utility software (I think that helps the computer find a printer on the network). Went to devices and printers, added the printer and made it the default printer. It shows up in printers and devices, but when I go to print something, it fails. Troubleshooting says the test page didn't print bc. something else is in the queue. But there is nothing else in the queue. I opened the queue from my pain desktop (that's connected to the printer) - and there's no documents in the queue. Went to the printer queue on DH's lapto; - it also shows nothing in the queue. I can print from other computers. Don't know what else to do. And I just remembered that I did not see Java. It didnt come up as needing updating when I ran the Secunia scan. I am not sure which programs need it, but can imagine my husband being stumped if he tries to do something that needs Java and asks him to install. I'd like to install it for him. Got to remember that. I also have a question about Microsoft Security Essentials. Twice now it found something bad - and I selected to remove the couple of files. Does this AV just run in the background or do I also need to run scans? Thank you. Lynn.

Uh, oh, another unwanted download. You may have to have professional help to unload it, just as I did with funmoods. I recommend you go to the Lanzdown forum, register there, and ask for help. Just repeat what you wrote here about what it is and how you got it. Be patient, wait, and someone will be along to help you get rid of it. Here is a link that might be useful: Malware removal help