Bluestar warning on quality and customer service
ftwobenny
15 years ago
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kachinee
15 years agolast modified: 9 years agokachinee
15 years agolast modified: 9 years agoRelated Discussions
Bluestar Quality Issues
Comments (21)CORRECT-bluestar wisely cancelled all the distributors thru out the country and reorgaized certain dealers to intially support the product;their actually quite few of us who really know our product snd especially bluestar most appliiance salespeople onyl follow what mgnt tells them to sell or what product line will get them a higher commission ro bonus for selling it which geerally happens with lines like wolf or viking to name a few.when you get lines like bluestar or even capital its for those people who actually enjoy cooking.i have qualify propective clients as to whether tey just do general cooking or enjoy cooking if they enjoy it then i suggest bluestar and if its general run of the mill cooking then i tell them to go with wolf,viking or thermador[which has made great strides in their product line] we are a 2nd genration cretailer havign been in the business here in manhattan for over 68 yrs;i myslef have been doing this for approx 40 yrs or so and seen the priducts come and go;my biggest lines of general mainstream lines have been wolf and themador recently and will be also again viking since they have smartly revamped their line as well as having new ownership we do a very nice job selling bluestar -we take the time explaing their benefits and functions compared to the other mfrs.i am particularlyexcited about their new platinum series which we display,my bluestar rep is one of the most attentive[steve cramer] i found in this business and who knows a great deal about his product we do our own installs here in nyc only and delivery only in the metro area;we help our clients when they have service issues and do followup with the authorized servicers;i what area fo the country do you live in btw-for those lie buiyng on the internet -its great for things like food ,clothing,books and such but when it comes to major appliances you are better off buying locally for product support and service;that's why companies like bluestar,thermador,subzero,wolf prefer you buy locally its for your benefit...See MoreCapital Range Customer Service
Comments (49)The one leg pad looks like it was damaged at some point. I have since placed a plastic bottle lid over it, and that should prevent future gouging. None of this could be pinned on Capital directly, but indirectly yes, because they contracted with a negligent firm. The irony of this is I just had a GE dishwasher installed an hour earlier by a GE contract firm. They went to great lengths to make sure there was no scratching on anything.... very professional. They do all of Home Depot local installations....go figure....See MoreBluestar Servicing Questions
Comments (8)First you might want to clarify if you're talking about Ontario, Canada, Ontario, California or somewhere else entirely. :) I'm in the midwest, not close to either, but I, too, had a local dealer stop carrying Bluestar due to service issues, about two years after we bought ours from them. I've read at least one other similar story here, as well. I've read "it's so simple, anyone can fix it here" here more times than I count and, as an owner, I always roll my eyes. Sure, if YOU'RE an appliance repairman, or have one in the family, you can maybe do it yourself, but you still gotta get the parts from Prizer Painter. Which has, every single time we've needed some, been a HUGE hassle. Average delivery time for even the simplest item, like an ignitor -- and this is as recently as last year, for PAID parts, not Bluestar warranty repair -- is 6-12 weeks. Yep. The shortest repair timeline I've had in my ownership has been three months from report to repair. Also, be aware that, simple or not, most appliance repairmen won't accept a call for a brand they don't know, and Bluestar is still very much a niche product. Finding service, even though we're just outside a major Midwest metro, has always been a challenge; every single time. Made even worse by the parts delivery timeline, which makes service people that worked on it once real hesitant to work on it again, since they don't get paid (by our extended warranty company) until the repair is complete, and when you're waiting three months for parts ... That's a long wait. I've also been told more than once that Bluestar charges for parts when you order them; not when they ship. So the company is not only unpaid for their time, but out the cost of the parts, too. I was also told, and I have no idea if this has changed since it's been a long while, by repair people in the Bluestar warranty period that the rates they paid were quite low; below industry standard, at least for my area, making in-warranty service even more difficult to find. (Again, this could have changed, just reporting my 2007-08 experience.) My Bluestar RNB is now eight years old, but it's needed a LOT of service. Probably 20+ calls total. I'd say we average 2 a year now; a lot more in the early going. In fact, I just had to call for service again, because the spark module -- not the ignitor, the main electrical box that services multiple burners -- seems to have gone out, again. We replaced both boxes (one serves four burners, the other two), at least one multiple times, in the early going, but haven't had an issue with either of them since year two, until now. The other night I went to light a burner and nothing. No click, no spark, nada. And the same for the one behind it. Checked the wires, the connections, the breaker, made sure nothing was touching the drip tray, etc. No go, while the other burners and oven work fine, and these burners/ignitors, if swapped out with the working ones, work and spark normally. I won't go into all our other woes (there have been a lot), but the long and short is, when the Bluestar works, it's pretty great, at least the range top (I'm less enthusiastic about the oven overall, but it's not bad, per se), but getting service for it, and it's needed it often, has always, every single time, been a real pain in the patooty, to put it mildly....See MoreWaterstone Faucets: Horrible Customer Service
Comments (85)I have a comment to make about the Waterstone warranty. First, many of their finishes are living finishes - not offered by many companies. These are delicate patinas and anyone offering Waterstone should fully explain the use and care and what to expect. I have done that for well over a decade with zero complaints from customers. Secondly, I would like to mention a great company that many of you might find very helpful. The company is New York Replacement Parts Corporation. They are located in Manhattan, NY. They manufacture faucet parts for well over a hundred brands of faucets, including many that have gone out of business. They were able to replace a Concinnity shower valve for me after the company had been out of business for 10 years. The owner told me they buy up the drawings of companies going out of business and they have the equipment to make just about anything. Here is the interesting part... I asked how they were able to make a profit (in Manhattan of all places) selling parts for faucets without lifetime warranties or for those companies that are no longer in business. Well, the answer was stunning. He simply said, "Try and get the part under warranty!". A month after he told me this, my California Faucets shower valve stopped working and it was under warranty. I used to be a dealer for California faucets. In fact, the owner visited my home and we played guitars together - however that was almost 15 years ago. So, I called California faucets and explained I needed a shower valve under warranty. They explained that since I was no longer a dealer I would have to go through a dealer. I said no problem! They gave me three companies and their phone numbers. I left messages for all three with no return calls. So, what did I do? I called New York Replacement Parts and paid $175 for a part that should have been free under warranty. I am going to provide a link to their website in case you might need a hard-to-find part. New York Replacement Parts Corporation The owner ordered a sink and Waterstone faucet from me and I looked through the huge list of brands and noticed the only brand not listed was Waterstone! I called and asked the owner why they were not listed. His answer was simple... somebody has to call, LOL. He also said that is why he ordered a Waterstone faucet with his Rachiele sink. There is much to be said about stated warranties, but the facts are the facts folks. There is a reason Waterstone is NOT listed with virtually all of the other brands. Waterstone stands behind their lifetime mechanical warranty and the rest of the group keeps New York Replacement Parts in business! One more time for the link...New York Replacement Parts I hope this helps many of you....See Morealexrander
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12 years agolast modified: 9 years agoDeborah Taggart
6 years ago
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