I should mention that I just took AOL off my computer after 8 years. I understand AOL leaves bits of itself all over as well. When I followed your instructions I ran into a snag but tried to continue on. Hopefully Norton is gone. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:17:56 PM, on 4/8/2009 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\brsvc01a.exe C:\WINDOWS\system32\brss01a.exe C:\WINDOWS\system32\spoolsv.exe c:\windows\explorer.exe C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe C:\Program Files\Microsoft Windows OneCare Live\winss.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://www.yahoo.com/ext/search/search.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local F2 - REG:system.ini: Shell=c:\windows\explorer.exe F2 - REG:system.ini: UserInit=c:\windows\system32\userinit.exe O2 - BHO: (no name) - "02478D38-C3F9-4efb-9B51-7695ECA05670> - (no file) O2 - BHO: Adobe PDF Reader Link Helper - "06849E9F-C8D7-4D59-B87D-784B7D6BE0B3> - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - "3CA2F312-6F6E-4B53-A66E-4E65E497C8C0> - C:\Program Files\AVG\AVG8\avgssie.dll (file missing) O2 - BHO: Spybot-S&D IE Protection - "53707962-6F74-2D53-2644-206D7942484F> - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: Google Toolbar Helper - "AA58ED58-01DD-4d91-8333-CF10577473F7> - c:\program files\google\googletoolbar1.dll O2 - BHO: Google Toolbar Notifier BHO - "AF69DE43-7D58-4638-B6FA-CE66B5AD205D> - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - "DBC80044-A445-435b-BC74-9C25C1C588A9> - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - "E7E6F031-17CE-4C07-BC86-EABFE594F69C> - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: &Google - "2318C2B1-4965-11d4-9B18-009027A5CD4F> - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB001" /M "Stylus Photo R220" O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKUS\S-1-5-18\..\Run: [Symantec Network Driver Update Warning] C:\PROGRA~1\Symantec\LIVEUP~1\SNDWarn.EXE (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\SYMNET~1\SNDWarn.exe (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\RunOnce: [SRUUninstall] "C:\WINDOWS\System32\msiexec.exe" /x "6AF90EF6-F7F9-466C-99F4-1774826FBB40> /qn REBOOT=ReallySuppress (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [Symantec Network Driver Update Warning] C:\PROGRA~1\Symantec\LIVEUP~1\SNDWarn.EXE (User 'Default user') O4 - HKUS\.DEFAULT\..\RunOnce: [SRUUninstall] "C:\WINDOWS\System32\msiexec.exe" /x "6AF90EF6-F7F9-466C-99F4-1774826FBB40> /qn REBOOT=ReallySuppress (User 'Default user') O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200 O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Run WinHTTrack - "36ECAF82-3300-8F84-092E-AFF36D6C7040> - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll O9 - Extra 'Tools' menuitem: Launch WinHTTrack - "36ECAF82-3300-8F84-092E-AFF36D6C7040> - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll O9 - Extra button: ComcastHSI - "669B269B-0D4E-41FB-A3D8-FD67CA94F646> - http://www.comcast.net/ (file missing) O9 - Extra button: Support - "8828075D-D097-4055-AA02-2DBFA9D85E8A> - http://www.comcastsupport.com/ (file missing) O9 - Extra button: Research - "92780B25-18CC-41C8-B9BE-3C9C571A8263> - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Help - "97809617-3937-4F84-B335-9BB05EF1A8D4> - http://online.comcast.net/help/ (file missing) O9 - Extra button: Real.com - "CD67F990-D8E9-11d2-98FE-00C0F0318AFE> - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: (no name) - "DFB852A3-47F8-48C4-A200-58CAB36FD2A2> - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - "DFB852A3-47F8-48C4-A200-58CAB36FD2A2> - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: Messenger - "FB5F1910-F110-11d2-BB9E-00C04F795683> - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - "FB5F1910-F110-11d2-BB9E-00C04F795683> - C:\Program Files\Messenger\msmsgs.exe O9 - Extra button: Ebates - "6685509E-B47B-4f47-8E16-9A5F3A62F683> - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU) O16 - DPF: "01118400-3E00-11D2-8470-0060089874ED> (SdcNetCheckCtl Class) - http://activex.microsoft.com/objects/ocget.dll O16 - DPF: "17492023-C23A-453E-A040-C7C580BBF700> (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: "2253F320-AB68-4A07-917D-4F12D8884A06> (ChainCast VMR Client Proxy) - http://www.streamaudio.com/download/ccpm_0237.cab O16 - DPF: "231B1C6E-F934-42A2-92B6-C2FEFEC24276> (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll O16 - DPF: "6F750200-1362-4815-A476-88533DE61D0C> (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab O16 - DPF: "88D969C0-F192-11D4-A65F-0040963251E5> (XML DOM Document 4.0) - file://C:\TempEI4\EI40_\msxml4.cab O16 - DPF: "AD5AE604-34F2-4C7C-AEBB-14D424294A76> - http://www.interoagent.com/SyncInstaller/ReportGenerator/ReportGenerator.cab O16 - DPF: "B9191F79-5613-4C76-AA2A-398534BB8999> - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/autocomplete.cab O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Documents and Settings\Ginny\My Documents\Jen\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Pml Driver HPZ12 - Unknown owner - C:\WINDOWS\system32\HPZipm12.exe (file missing) O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe -- End of file - 9201 bytes

Because I loaded it on my computer and it screws everything up, and makes the computer lock up, no matter if it's IE or Firefox. One more thing I'm blaming on Vista, just because I hate it. Of course my AVG and Firefox is fighting all the time too, as is AVG and this site. well, none of that happens here at Elery's with his Mac, only at home with my Dell. Annie

Here's the issue with firefox, FF - user.js: extensions.BabylonToolbar_i.babTrack - affID=109936&tt=100512_2_ FF - user.js: extensions.BabylonToolbar_i.babExt - FF - user.js: extensions.BabylonToolbar_i.srcExt - ss FF - user.js: extensions.BabylonToolbar_i.id - b8457168000000000000bc7737387210 FF - user.js: extensions.BabylonToolbar_i.hardId - b8457168000000000000bc7737387210 FF - user.js: extensions.BabylonToolbar_i.instlDay - 15473 FF - user.js: extensions.BabylonToolbar_i.vrsn - 1.5.3.17 FF - user.js: extensions.BabylonToolbar_i.vrsni - 1.5.3.17 FF - user.js: extensions.BabylonToolbar_i.vrsnTs - 1.5.3.1715:35:37 FF - user.js: extensions.BabylonToolbar_i.prtnrId - babylon FF - user.js: extensions.BabylonToolbar_i.prdct - BabylonToolbar FF - user.js: extensions.BabylonToolbar_i.aflt - babsst FF - user.js: extensions.BabylonToolbar_i.smplGrp - none FF - user.js: extensions.BabylonToolbar_i.tlbrId - tb9 FF - user.js: extensions.BabylonToolbar_i.instlRef - sst FF - user.js: network.protocol-handler.warn-external.dnupdate - false FF - user.js: browser.sessionstore.resume_from_crash - false We will be getting rid of that, by running the tools above.

NHB--the others who are more computer savvy may be able to give more pointers, but I even forget that I've changed to Firefox because to me it looks so similar to IE (other than the ads not appearing now). Yes, you can still get hotmail--I use that also. I've never used just hotmail to store my mail though, so I use Windows Live to actually receive it on my computer though that's not necessary--just my preference since I have Windows 7 operating system. After installing Firefox, you just would likely want to select your home page (as you do with IE) and personalize the toolbar so it has the menu items you use most (as you do with IE, also). I love the faster page loading time and now--this adblocking is absolutely great! If you download Mozilla Firefox and don't like it, you can always uninstall. I downloaded it, tried it first, then after seeing it worked fine for accessing the internet, I quit using IE altogether. Thanks again to gr8day for asking your question (even though that particular ad wasn't hassling me) and to the others for the tip.