Here's the story...
Two years ago we had a full kitchen remodeling.
I purchased a GE Profile PDW7300J dishwasher to match our GE range and microwave.
After using it three months, the water intake pump started to make a loud "whistle" when filling with water, and the upper rack rollers kept jamming.
GE techs came out 3 times the first year to fix these same problems over and over again.
When it happened for the 4th time, I called the Lowes warranty. I also went to the store and explained the
situation. After a few days, I was told they could issue me a store credit for a new dishwasher.
I took my time and looked at different models for almost a month.
It was a toss-up between the Electrolux Wave Touch EWDW6505GS and the Bosch 800 series (SHE98M05UC or SHX98M05UC) since they are all about the same price.
We ended up going with the Electrolux since we liked the lay-out of the racks and the inside seemed larger. I decided to give it a try since I read several bad reviews on Bosch, saying that they produce a smell and don't dry well.
Two weeks later the Lowes installer came, removed the GE and installed the Electrolux.
A few days later I noticed that the right-edge of the top plastic panel on the door was scratched. Further investigation showed that the mounting screw was hitting the right-edge of the door and scraping the plastic.
I called Electrolux, which sent out a new top panel and had the repair company out the following day.
He replaced it and everything was fine...for a while.
Now two month later I noticed that the hinges at the bottom of the door was starting to make a "metallic" sound when the door would be shut.
I waited a week, and each day the sound from the hinges got worse.
I called Electrolux and had a repair guy come out. He said that KitchenAids also have this hinge problem, and he sprayed it with WD-40.
It did absolutely nothing, so he had to order the parts.
The following day I noticed that the new panel at the top was scratched again by the damn mounting screw.
The repair guy came back a few days later and replaced the tension wheels and metal rope attached to the bottom of the door.
It solved the sound it was making. But I also showed him where the top panel got scratched again.
He had to order another panel and came back the following week.
By now the guys seems to have an attitude. He's pulling on the dishwasher back and forth, plus he gets 6 calls on his cell while working.
When he's done, we check to see that the screw isn't hitting the sides.
Later that night I'm loading the unit with the dishes from dinner.
I go to close the door, and notice an even louder sound from the hinges than from before.
When looking at the unit head-on, I notice that it's now sitting lop-sided.
Then upon closer inspection, the plastic panel is once again getting scraped by the mounting screw.
At this point I have had it with the Electrolux. Does it clean well?....yes. Is it quiet?......yes.
But the parts and design don't seem to be made well.
I don't see how the hinges could go bad after 2 months, and how Electrolux can design it with the mounting screws to scrape the plastic panel.
I'm going to call Electrolux on Monday and see what can be done. I'm going to ask if they can change it out with another unit and have the work done by a different repair company.
If they're not able to do it, then I'm going back to Lowes and see about exchanging this for a different brand.
What I'd like to know is other people's opinion on what has happened, and if anyone has any suggestions?
Am I better off swapping this out for another Electrolux and see if it is OK, or just get a refund back and try another brand?
If I did end up having to get another brand, what would you recommend in the $1300-1500 (max) price range?
I really don't want another GE, and I've had problems with Whirlpool/KitchenAid products in the past, so I'm not a fan of theirs.
Thanks.
eandhl
friedajune
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