Did you purchase a discontinued model at a discount or did you order a NEW optima?

If you ordered a new one than absolutely have them come get it and bring you what you paid for.

what antss said - if you paid full price for a new one - make sure you get it

Where we live, the older models are significantly less expensive than the new ones (when they still have them in stock). If you paid for new---and that's easy to tell since Miele has set prices---they should either bring you the new one or refund you the difference. I wouldn't feel at all badly about it---if he didn't realize that was what you got, he'll feel awful; if he did, he was trying to offload a discontinued machine without you noticing, which is far worse given that he's a friend! (My guess is it's the former, and they're all in a warehouse somewhere so they looked for the one labeled Optima...and he'll be hugely embarrassed.) Good luck!

I would have it taken back and get what you ordered or you will probably be disappointed after doing all your research and knowing what you wanted. He will have no problem selling the unit you have now even if he only marks it down a bit. Don't feel guilty-you should get what you ordered and want.

When we first looked at Miele Dishwashers 2 years ago, it was right around the time that they were replacing the models with the newer ones. We went with a Electrolux instead, but after having problems with it, we got a Miele Diamante G2143SC about three months ago.

First off, with the new models, the Turbo function and Delay Start is also on my Diamante, not just the Optima and above. It also has the Clean Air drying system, which is on the Optima, but lacks the Sensor Dry (that is on the Optima) that measures the room temp to adjust the final rinse temp. Even though my Diamante doesn't have the Sensor Dry, I haven't had any issue with the drying, just that plastics have some water on them, which to me is no big deal. The Diamante and Optima also have the same 6 wash programs, but the Optima does have the split cutlery tray. To me, the few (minor) differences between the Diamante and Optima wasn't worth the extra $300 in price it would have cost me, so that's why I went with the Diamante.

In your case, you paid for an Optima, but it should (I hope) say on your invoice which model was purchased. If you were charged for the newer G2472 but recieved the older G2470, then yes you need to have it replaced. But if you paid a lower price for the G2470 (even though you though you were getting the newer G2472) you should be able to return it for credit and then buy the model you want (though the price would be higher).

Thanks so much for the replies.

I paid full price - $1899. Typically, I get some sort of discount, but the only price break I got was what he called a "contractor price," which amounted to about $100. He said that they charge that amount to all their customers.

In talking to him, I have to believe that he was not aware of what Optima I was getting. When I called him, he even told me that the newer models end in a "2." I looked at the invoice and told him that I was given a "0." Based on his outright willingness to make amends, I believe that he feels badly about the mistake. He also knows what a nut I am about any kind of purchase, endlessly researching prior to purchasing. I doubt that he'd knowingly try to pull a "Fast one" on me. In fairness, I'm not totally sure that he knew that there was a big difference between the G2470 and the G2472, as he wasn't up on the Turbo option (prior to buying, we had discussed it, and it was obvious he didn't know what it was).

Fauguy, based on the Miele website and the brochure, the Diamante G2183 does not come with the Turbo option (I was only looking at the fully integrated). Curiously enough, the G2143 non-integrated, as you state, does have the Turbo option. As it turns out, your Diamante is more loaded than my Optima.

Given everything, I really don't see how I'm going to keep the G2740; the thought of it makes me feel like I got taken, even if unintentionally. I feel badly that the store will lose money on the return, but I've spent a decent amount there in the past, have referred many people to them, and will continue to use them for appliances and TVs. As I said in my first post, I may soften the blow to them by upgrading, but I'll see what he says.

When I was looking to purchase, the dealer showed be his master catalog that had every Miele item in in. For the Dishwashers, there were three price columns with a different abbreviation above them and each column was about $50-100 difference. He said that they sell it for the lowest price allowed by Miele, which was one of those 3 columns, as the other 2 were higher.
The Diamante G2143SC that we purchased was $1399, but the fully integrated G2183SCSF would have been $1549. The Optima G2432SC would have been $1699, and the fully integrated G2472SCSF (what you want) was $1849.

We wanted the controls on the front and with the recessed door handle. The G2183SCSF fully integrated unit has a large full-width handle that sticks out quite a bit, and it also loses the Turbo and Delay Start function (I'm not sure why that is, since it's $150 more).

In your case, since you paid the dealers current price for the G2472SCSF, then that is what they should order you and install. Simple as that. It's an error on their part. If that would of happened to me, and I had delivered the older Diamante (without the Turbo, Delay Start, and Water Softener), I would have refused it right there and tell the install guys to take it back.

I didn't check the unit until after they left. I typically trust this guy, as he's done me right in the past. I should have checked.

"He said that they sell it for the lowest price allowed by Miele, which was one of those 3 columns"

This is pretty much what all dealers sell them for and is really the de facto "retail price" , not to be confused with one of the colmmns in the book labeled retail which is the highest.

Could of been that Miele just sent him out the wrong one.

Better advice for everyone is to check the models when they deliver, not after install.

The dealer shouldn't lose money on the deal. He ought to be able to send it back and get credit from Miele, assuming they shipped him the wrong model. Even if he can't, he can probably sell it as a discontinued model. He may be your friend, but he's also a businessman who sold you the wrong model - he'd had to correct this for any other customer too.

I would feel comfortable trying to return a model from Miele -- maybe with a bit more humility if it were partly my fault and already installed. I just had that Laperla installed last week and everyone was so concerned about functions, detergents, weight of the door panel, results, etc. They practically forced me (in a good way!) to make sure it was everything I needed. Between the pre, day of and post-install calls from them and the walkthrough with the installation guys, I would have felt super comfortable admitting my error or letting them know I wanted specific functions. It just seemed to me they really wanted me to be pleased and I suspect making sure their customer understand the model's differences help them too.

Don't know how this would affect your decision but I have the Optima you thought you were getting, the one with the Turbo. I use it sometimes but it is Express that's the fast program -- 45 minutes. Turbo cuts time off every cycle but only 5 minutes off Express. I use Express a lot and it's a huge upgrade. So most important to me would be: does the machine have Express? If not, I would definitely return it for whatever other one you negotiate. For me this is a big difference over my older Miele Excella in our house which has only the traditional long settings.

Sensor Dry -- honestly, I don't know if that would be a factor for me because in using the Optima (which I think is just so terrific) I would not have been able to tell you that I had it or didn't and I'm fairly wonky on these things.

But Express, (for me and for what you're saying you want) is key.

You may want to check out my thread below, as I list the different wash times. My Diamante has the 6 same programs as the Optima. When I use the Express mode, it does a 10 min wash, followed by two 5 min rinses. So that's 20 min plus drying. If I use the Express and Turbo together, then it is a 7 min wash followed by two 4 min rinses, making it 15 min + drying time. I wonder why the Express mode on your Optima is 45 min, unless you are including the drying time? Or it could be that since the Optima has a Turbidity Sensor (that's not on the Diamante) it is sensing your dishes are dirty and increasing the cycle time.

For the past two weeks now I've been only using the China Crystal mode (even though I'm not wasing china or crystal). It does a 5 min pre-wash, 30 min wash, and two 10 min rinses. So that's 55 min + drying time. Everything comes out just as clean using this mode, as it does using the Normal mode or Pots & Pans mode, though both of those take two hours.

Here is a link that might be useful: Miele Diamante vs Optima

No need to hem and haw, just call him up and say would like the 2472 model becaue of the turbo wash.

Turbo and Express are not to be confused as similar washes. Express is just a shorter wash but works great for most washes. Turbo is different because the water pressure is increased to offset a shorter wash cycle; this works great for when you need to wash real dirty dishes quickly. 1 hour.

Yes, the Express is its own cycle, that on my Diamante does a 10 min wash and two 5 min rinses.
The Turbo mode can be use with ANY of the 6 cycles, as it lowers the total time about 35% overall. I've used with Turbo mode some with the Pots & Pans and Normal cycles, as it lowered them from 2 hours to about 1hr 15min. I wasn't aware that it increased the water pressure as it still sounded the same to me.

To update the situation, the salesman wanted me to call Miele tech support (not sure why). They said that the features I wanted weren't available on my dishwasher, so I was out of luck. I then told the store that I was sorry, but I wanted the dishwasher replaced. While I was thinking of going to a LaPerla, I really didn't want to go with the menu-type controls. I know I won't be using more than the Express, Normal, Pots/Pans and China settings anyway. I also chose to go with the G 2432, not fully-integrated - I found that the handle on the integrated, while a cleaner look, was spatially intrusive.

I'll conclude this post after the installation.

Thanks for the input.

Keep us updated on how the return/exchange goes. Just so you know, Miele them self has a 3 month guarantee on their dishwashers. So if the store wasn't going to exchange it for what you thought you were getting, you might be able to work something out with Miele directly. Sorry to say, but the sales rep really seems clueless as to what the different features are on the different dishwasher models.

Pretty much everyone I've talked to, even at Miele, seems to agree that the La Perla is mostly overkill with all the extra programs, touch navigation, and auto door closing. But then its $2500. If you can afford it, go for it.

Both the fully integrated Optima G2472 and Diamante G2183 have the same full-width door handle. To me, it sticks out quite a bit from the dishwasher, and I could see it jabbing into my leg on occasion, as my dishwasher has the fridge on the left and the sink on the right. That's one reason why I went with the G2143 as it is flat across the front and has a recessed handle at the top. The G2432 is the same way, though the control panel is angled slightly upwards (and the unit is $300 more).

I am in complete agreement with you, fauguy. While I considered getting the La Perla, I decided that, even if they were close in price, I'd go for the Optima. I prefer the routine controls on the Optima - navigating a menu for a dishwasher, especially when I'll use one setting 90% of the time seemed like overkill.

I loved the look of the fully integrated Optima in the store, but as I posted earlier, the handle looks too bulky when installed. I told the salesman that my first choice was the G2432. I didn't want him to have to special order a new unit, so I told him I'd take the G2472 if the other one wasn't in stock.

You're also right that some of the salesmen at the store, while generally informed about the products, sometimes don't know them in great detail. Unfortunately, they're really not forced to be, as they sell great product that sells itself (large Miele sales), and no customers there spend the time researching like I do. While I am aware of their knowledge base, I didn't think it was an issue, as I determined the right model on my own. My mistake was assuming that I would receive the current unit.

Anyway, the new G2432 was installed today. Haven't run it yet. Funny thing - I noticed that the Normal wash time is 2:39, while it was about 1:43 on the G2470. With the Turbo setting, it drops to 1:43. I'll have to experiment with the settings to see if I can use a quicker wash. I'd like to use the Express, but not sure if the plastic cups and bowls will dry.

kim - good for you .

plastics will dry in euro washers as long as you use rinse aid and there is no place for standing water to collect in them. Sippy cups , many tupperware and similar containers all have curved lips on the bottoms in which water pools and those will not dry.