The problem is a corrupted area of the hard drive. The remedy is to run chkdsk /r If you can't run it within Windows, try Safe Mode. If that doesn't work, run it from the Recovery Console. Any more BSOD's while doing the above and you need to save as much as possible and do a clean install.

Shee; I was getting similar ones a few months ago; one from my neighbor; another from someone I used to email from another message board & one from my son. I ended up viewing the originating IP because I wanted to know if it was an infection or what- I was getting a lot from these 3- turns out it was not from their computers or cell phones; it originated over seas; so there was nothing we could really do about it except delete it. I did email the originating address so that they knew this happened; I also included everyone else it was sent to so they could email them. This is why I thought it was from their computer because it was legitimate people they know that it was sending to in the same email. My guess is that it started with a trojan that harvested addresses. Tell her to download & install Super Antispyware & to run it a few times.

Well, wasn't THAT interesting :o Errant, some of the info in the link you provided, I already knew...some I didn't. I had no idea that voice commands were being stored (deleted those cause that's just plain spooky). All I found tho were Google browsing voice searches. I speak nearly everything, including emails and texts. I guess Google knowing what I emailed isn't too shocking but texting and having an ad show up on Houzz is too far fetched for me to believe. I do have Location services enabled (but not Google Location) because my husband and I share an app called Life 360. Oops, and look at that, he's almost home! I better get in the kitchen and start dinner! Thanks everyone for your replies.

azioh, I think you're prepared for a problem that's most unlikely to happen. I understand people like using these programs. For a home user (aside from a business use case when it might be required), I've never understood why. I haven't had a mail system mistakenly delete an important message. Have you? If you think that's a risk, then you could do your printout or other disposition of contents when important messages are first read. As a last resort, all messages can be re-sent. If an important one gets lost or misplaced, it should be easy enough to get a duplicate or find another way to get the attachment. Flight itineraries are especially easy to get from the airline's website, they're always available. Many travel and airline sites will do a download that can be easily imported to an electronic calendar. Google mail automatically reads flight info (like itinerary confirms) from emails and puts it on your calendar. For those using other mail systems, there are sites like Trip-it who will provide the same capability.