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maryanntx

Problem with new laptop

maryanntx
15 years ago

I have been using my new Dell laptop for over a week and it's been working fine. Today I was using it with the battery power. I decided to plug it into the adapter and when I did I got the message that the computer didn't recognize the adapter and that it would continue to work, but the battery would not charge. That I needed to connect using the correct Dell adapter. I'm using the adapter that came with the laptop and that I've been using for over a week with no problems. I re-booted and that didn't help. I even did a system restore and that didn't help. When I hover my mouse over the battery/plug icon on the bottom right of the screen it shows that it's plugged in but that the battery is not charging.


Does anyone have any idea of what I should do? TIA

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