zep should be along soon and I am sure he can help you with your log, my old eyes made me give up on that these days.

as to can you just leave the laptop with the lid down yes since that puts it into hibernation you are fine doing that. It is a good idea to fully reboot any pc once a week or so to let everything reset and start fresh, sometimes programs hold on to memory even after you shut them down and at times that memory is not released and reallocated as it should be so when you reboot it takes care of things like that and lets you start fresh.
But there is no problem with one being in hibernation as long as it is responding properly when you bring it back up.
In some cases some people have had issues with hibernation and prefer not to use it, it is totally up to you and how your computer handles it.

Once it is up and running it is quick.

Good news there! Let me take a look. I see Norton Anti Virus off the bat. Do you know version it is?

It is Norton Internet Security 2009 version 16.8.0.41

Did you do the up-grade to Windows 7? or was it done by a tech so to speak.

First off thank you Raven for the info.
I did the upgrading. Just followed the instructions and kept my fingers crossed. Did a backup first. Took about five cd's to do that.

I want to see the free space on the "c' Drive.

Look for the "Computer" in the start menu, use to be My Computer. Windows 7 refers to as "Computer" When you find it in the Start menu double click it, when it opens hold the mouse arrow over "Local Disk" "C" Drive. A little window will pop up, it's telling us how big the drive is and amount of free space.

Please provide that information.

When you're done close it, now this time Right click "Computer" choose Properties . Tell me how much RAM (Memory) is being reported.

Please provide that information as well

210 GB free of 283 GB. Ram is 4 GB 2.90 GB usable

Good there.

Double click the hijackthis Icon on the Desktop, Scroll down to ђOpen the Misc Tools section" Click it at the bottom under System tools click "Open Uninstall Manager" over to the right click "Save List" Save it to your Desktop so you may find it, copy and paste it in your next reply..

Here goes:
Acrobat.com
Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Ad-Aware
Ad-Aware
Ad-Aware Email Scanner for Outlook
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.3
Alien Skin Exposure
Alien Skin Eye Candy 5 Impact
Alien Skin Eye Candy 5 Nature
Alien Skin Eye Candy 5 Textures
Alien Skin Eye Candy 6
Alien Skin Xenofex 2.0
Belarc Advisor 8.1
Color Efex Pro 3.0 Complete
Compatibility Pack for the 2007 Office system
Corel Paint Shop Pro Photo X2
Corel Painter Photo Essentials 4
Corel Painter Photo Essentials 4
CyberLink DVD Suite
CyberLink DVD Suite
ESU for Microsoft Vista
Filters Unlimited 2.0.3
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Update Helper
HiJackThis
HP Advisor
HP Common Access Service Library
HP Customer Experience Enhancements
HP Doc Viewer
HP MediaSmart DVD
HP MediaSmart DVD
HP MediaSmart SlingPlayer
HP MediaSmart TV
HP MediaSmart TV
HP MediaSmart Webcam
HP MediaSmart Webcam
HP MULTIPLE MODEM INSTALLER for VISTA
HP Quick Launch Buttons
HP RC Mirror Driver
HP Support Assistant
HP Total Care Setup
HP Update
HP User Guides 0125
HP Wireless Assistant
HPAsset component for HP Active Support Library
IDT Audio
IrfanView (remove only)
Java 2 Runtime Environment, SE v1.4.2_19
Java(TM) 6 Update 17
JMicron JMB38X Flash Media Controller
LabelPrint
LabelPrint
Microsoft Live Search Toolbar
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Word 2002
Microsoft Works
Microsoft Works 2004 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
Mozilla Firefox (3.6.3)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee Reveal
Norton Internet Security
Paint Shop Pro 7 Anniversary Edition
PHOTORECOVERY LE
Power2Go
Power2Go
PowerDirector
PowerDirector
QLBCASL
Realtek 8101E/8168/8169 PCI/PCIe Adapters
Slingbox - Watch Your TV Anywhere
SlingPlayer
Spelling Dictionaries Support For Adobe Reader 9
SpywareBlaster 4.2
Sqirlz Water Reflections
SUPERAntiSpyware Free Edition
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WinZip 12.0

I personally no longer use ad-aware there are more substantial programs now like superantispyware which you have and definitely malwarebytes free, I would go with those 2 over ad-aware.
good to see you have spywareblaster also.

How do you like the slingbox? I am a little jealous.

definitely a couple of old java's in there, zep will probably tell you how to get rid of that and get the newest.

Please remove this for now,

Java 2 Runtime Environment, SE v1.4.2_19

I would remove these: Is that a paid version? Ad-Aware...

Ad-Aware
Ad-Aware
Ad-Aware Email Scanner for Outlook

Google Update Helper

HP Update

Have never used slingbox! Is that the one you can watch TV with? Not sure if I will but thought I would keep it just in case. I have kept Adaware only because after I run Superantispyware Adaware always seems to find more. But if the consensus is Malware bytes is better than I have no objection of getting rid of it.

Lets remove it for now, it will interfere with any fix in hijackthis if we do any, you can reinstall again if you want it.

Do you mean Slingbox or Adaware?

Java 2 Runtime Environment, SE v1.4.2_19 renoved from add remove programs

I would remove these: Is that a paid version? Ad-Aware... Free version

Ad-Aware Removed, but only found 1
Ad-Aware
Ad-Aware Email Scanner for Outlook this was remove when I did Adaware.
Google Update Helper Couldn't find this one and removed Goosgle toolbar for IE by mistake.

HP Update Removed

Slingbox can stay!

Google Update Helper Couldn't find this one and removed Goosgle toolbar for IE by mistake.

No problem.

Please post a fresh Hijackthis log, do a system scan save a log file and post it.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:36:49 PM, on 4/24/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.verizon.net/central/appmanager/portal/vzcentral#Scene_1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - (18DF081C-E8AD-4283-A596-FA578C2EBDC3) - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: DigitalPersona Personal Extension - (395610AE-C624-4f58-B89E-23733EA00F9A) - C:\Program Files (x86)\DigitalPersona\Bin\DpOtsPluginIe8.dll
O2 - BHO: Symantec NCO BHO - (602ADB0E-4AFF-4217-8AA1-95DAC4DFA408) - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - (6D53EC84-6AAE-4787-AEEE-F4628F01010C) - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\IPSBHO.DLL
O2 - BHO: Microsoft Live Search Toolbar Helper - (d2ce3e00-f94a-4740-988e-03dc2f38c34f) - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - (DBC80044-A445-435b-BC74-9C25C1C588A9) - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Microsoft Live Search Toolbar - (1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414) - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O3 - Toolbar: Norton Toolbar - (7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA) - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
O9 - Extra button: (no name) - (08B0E5C0-4FCB-11CF-AAA5-00401C608501) - C:\Program Files (x86)\Java\jre6\bin\npjpi160_17.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - (08B0E5C0-4FCB-11CF-AAA5-00401C608501) - C:\Program Files (x86)\Java\jre6\bin\npjpi160_17.dll
O16 - DPF: vzTCPConfig - http://www2.verizon.net/help/fios_settings/include/vzTCPConfig.CAB
O16 - DPF: (1851174C-97BD-4217-A0CC-E908F60D5B7A) (Hewlett-Packard Online Support Services) - http://h20364.www2.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB
O16 - DPF: (36299202-09EF-4ABF-ADB9-47C599DBE778) (HP Product Detection Control) - https://www.hpwindows7upgrade.arvato.com/north_america/Endcustomer/HPProdDetect.cab
O16 - DPF: (BB21F850-63F4-4EC9-BF9D-565BD30C9AE9) (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O18 - Protocol: symres - (AA1061FE-6C41-421F-9344-69640C9732AB) - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files (x86)\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:\Program Files\LSI SoftModem\agr64svc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: @C:\Program Files (x86)\DigitalPersona\Bin\DpHostW.exe,-128 (DpHost) - DigitalPersona, Inc. - C:\Program Files (x86)\DigitalPersona\Bin\DpHostW.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Nalpeiron Licensing Service 64-bit (nlsInterface) - Unknown owner - C:\Windows\system32\nlsInterface.exe (file missing)
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Program Files (x86)\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\STacSV64.exe
O23 - Service: TV Background Capture Service (TVBCS) (TVCapSvc) - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe
O23 - Service: TV Task Scheduler (TVTS) (TVSched) - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9678 bytes

Close all browser windows only have hijackthis open. Do A System Scan Only. Place a check mark in the following entries in bold make sure you get them all and no others.

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe

Click Fixed Checked.

Close Hijackthis.

Reboot

* Service: HP Health Check Service , we are stopping that service 023------ it's really the only one I can see that might be an issue. It does not remove anything only stops the service from running.

**** All those (File Missing) are legit in a 64bit operating system the file is really there, Hijackthis has a difficult time listing services.

Let me know if there is any improvement....

The only other consideration would be Norton Anti Virus.

Followed your instructions. Checked the 3 you suggested,fixed checked Rebooted still about 3 min. to fully boot.

Not sure what to tell you here. I don't see anything else..

Slow boot windows 7, I would Google that. More often then not it's a program or driver issue, while booting it's trying to load a driver or start up program, I just don't see it from here..

Zep, thank you so much for all you time and advise. I truly appreciate it.
Can I ask you about the log I posted at 14:41 particularly the double entries?
Acrobat.com
Acrobat.com
Ad-Aware
Ad-Aware
Adobe AIR
Adobe AIR
Corel Painter Photo Essentials 4
Corel Painter Photo Essentials 4
CyberLink DVD Suite
CyberLink DVD Suite
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
HP MediaSmart TV
HP MediaSmart TV
HP MediaSmart Webcam
HP MediaSmart Webcam
LabelPrint
LabelPrint
etc?
Why are there doubles?
I have to log off for the night, but if you have any more suggestions I will check back tomorrow. Thanks again.
Carol

I don't know.

But I will Google double entries in add remove.

Did you upgrade to Win7 or do a fresh install? From what I've read, the latter is the better path.

I upgraded. I just did what ever the instructions that came with the disc said.
Zep the only place they show as double is in the HJT log. Not in my add remove programs.

kyry,

The log posted at 14:41 is a list of your add / remove programs, generated from the hijackthis program. It's not the actual Hijackthis log. I always ask for the add / remove list along with the Hijackthis log.

* If you do not see double entries in your actual add / remove list on your computer, and only see them after Hijackthis generates the list then it's just a glitch with the Hijackthis generation of the list and not a worry. Is that the case?

My suggestion, rather than working through log after log trying to identify what might be wrong, is to backup critical data and do a fresh install of Windows 7.

Thank you Mike, but I was a wreck doing it the first time I am a wimp when it comes to this sort of thing. I would love to have a faster start up but maybe will just have to put up with the one I have rather than doing a fresh install. But I really do appreciate your responding to my post.

You know that Windows7 works with your machine. Just make sure you have any critical drivers handy before you start. It should be easy after that; stick in the disc and follow the prompts.

Just out of curiosity, is this a generic version of Windows7 or some kind of HP branded thing. IMHO the PC manufacturers like to add a bunch of stuff to "help" you but what I've found is that the marginal help it may provide is offset by loaded your machine with a bunch of crapola.

Looks like you guessed right Mike. I just got the disc out and it is two disc. The first one HP Upgrade Manager (Insert this disc first). The second Windows 7 Home Premium Upgrade Media ( For use only as an upgrade to a qualifying HP Windows 7 Upgrade option PC)
"Just make sure you have any critical drivers handy before you start."
Sorry don't know where the critical drivers might be. See now do you wonder why I would be hesitant about doing a clean install?

Hope you solved it.