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Ever hear of or use Onlinecomputerrepair?

16 years ago

Yesterday, I discovered I have the vundo trojan on my pc. There are two of us, one of whom uses mainly the PC and I believe he might have opened an attachment which contained this nasty bug. I goggled looking to see how to remove this trojan and came across a site called Vundoremoval.com. They give a step by step instruction or, if you're not handy at that, recommend a site called onlinecomputerrepair.org. They charge a flat fee and are open seven days a week and you call them and they walk you through the removal using remote connection.

Has anyone ever heard of or used this company? I'm checking it out through other sources, but always know I'll get good advice here.

I had Trend Micro on my system which didn't catch this nasty bugger and now Trend won't work either. Unfortunately, I didn't learn NOT to uninstall and reinstall Trend till after I did. So I'm left without a working virus program. I did make sure that windows firewall was turned on, since I believed nothing of Trend's was now working. I could install the latest version of AVAST, but read that it would then be infected too. I did install SUPERantispyware and it caught some and removed it, but I'm pretty sure not all of it.

I'm typing this on my MAC so that I don't have to use the PC till I get it cleaned up.

Thanks for the help.

Comments (17)

  • 16 years ago

    Lets see what this scan looks like.

    Please download Malwarebytes' Anti-Malware to your desktop. Click here
    Double Click mbam-setup.exe to install the application.
    Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    If an update is found, it will download and install the latest version.
    Once the program has loaded, select "Perform Full Scan", then click Scan.
    The scan may take some time to finish,so please be patient.
    When the scan is complete, click OK, then Show Results to view the results.
    Make sure that everything is checked, and click Remove Selected.
    When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    Copy&Paste the entire report in your next reply.
    Extra Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

  • 16 years ago

    Go ahead and turn the windows machine back on then click on the link above where it says click here, and download Malwarebytes, make sure you update it then do a full scan with it may take an hour depending on the amount of files on machine.

    I will look at log and then advise and also get you an Anti Virus program running on the machine.

    Lets do 1 thing at a time here.... If I feel you need additional help from a malware removal forum I can direct you there. All free.

  • 16 years ago

    zep, do I need to remove SUPERantispyware before loading Malwarebytes?

    Thanks.

  • 16 years ago

    No, where going to get you going here. Malwarebytes will remove most of Vundo.

  • 16 years ago

    zep, here you go.

    Malwarebytes' Anti-Malware 1.45
    www.malwarebytes.org

    Database version: 3976

    Windows 5.1.2600 Service Pack 2
    Internet Explorer 7.0.5730.13

    4/11/2010 11:15:10 AM
    mbam-log-2010-04-11 (11-15-10).txt

    Scan type: Full scan (C:\:D:\:E:\:)
    Objects scanned: 247480
    Time elapsed: 54 minute(s), 47 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 4
    Registry Values Infected: 2
    Registry Data Items Infected: 1
    Folders Infected: 0
    Files Infected: 18

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msascui.exe (Security.Hijack) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\MsMpEng.exe (Security.Hijack) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\MpCmdRun.exe (Security.Hijack) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe (Security.Hijack) -> Quarantined and deleted successfully.

    Registry Values Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\fapoviseg (Trojan.Vundo.H) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sonodotage (Trojan.Vundo) -> Quarantined and deleted successfully.

    Registry Data Items Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

    As I said, I did have Trend Micro on my machine, but I think the trojan did something to that. Shall I try to remove and re-install it again, or go with AVAST or something like that. I do have six months left on my subscription.

    Folders Infected:
    (No malicious items detected)

  • 16 years ago

    See if you can get Trend Micro to run, since you have 6 months left. Let me know.

  • 16 years ago

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe (Security.Hijack) -> Quarantined and deleted successfully.

    Looks like you have Microsoft Security Essentials installed, is that true?

  • 16 years ago

    do not pay for removal! stick with zep he will get you going and we can send you to a forum that does the step by step removal help for free and they are the best at what they do. But it is essential you stay put with one helper and not post at other forums looking for help because that can be very frustrating and confusing for the ones assisting you and also dangerous if you get conflicting advice.

  • 16 years ago

    Zep, yes Microsoft Security Essentials is installed. When I go there it shows that Microsoft Firewall is on and that Trend Micro Internet Security is up to date and virus scanning is on. However, when I click on Trend I get the following message:

    C:\Program Files\Trend Micro (TM) Internet Security\Setup\Framework\32bit\200\UfNavi.exe

    The application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.

    As I mentioned before, I didn't learn NOT to uninstall and reinstall Trend due to this Trojan till after I did. Since I have done the Malwarebytes would it be best to uninstall and try re-installing it again?

    Raven, between you and zep, I've always gotten the help I've needed and won't pay for anything unless absolutely necessary.

    You guys are the greatest.

  • 16 years ago

    Part of the problem is we can only run 1 Anti Virus program, running more can cause all sorts of problems. If it were me I would keep Microsoft Security Essentials and get rid of TrendMicro all together, the final decision is yours. If you decide to keep TrendMicro then yes try an uninstall using the link below and reinstall.

    Removing these programs usually requires a special removal tool or they will not fully uninstall see link for that tool.

    Here is a link that might be useful: Trend-Micro-products

  • 16 years ago

    I don't see in the Security Essentials any virus program - it only shows that Trend micro is on, which as I said, turns out not to be the case. Is there a virus program associated with Essentials and I'm not finding it?

    I will try the link you provided and let you know how that goes.

    Thanks

  • 16 years ago

    Ok let me know how that goes. I am going to need a hijackthis log so I can see what's taking place, It really makes it easier for me to see that and give instructions. And it's real simple to do. Will give direction for that below.

    Click Here to download HJTInstall.exe
    · Save HJTInstall.exe to your desktop.
    · Doubleclick on the HJTInstall.exe icon on your desktop.
    · By default it will install to C:\Program Files\Trend Micro\HijackThis .
    · Click on Install.
    · It will create a HijackThis icon on the desktop.
    · Once installed, it will launch Hijackthis.
    · Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    · Click on "Edit > Select All" then click on "Edit > Copy" and Paste the entire contents of the log (no attachments) into your next post.
    DO NOT use the AnalyzeThis button, its findings are dangerous if misinterpreted.
    DO NOT have Hijackthis fix anything yet. Most of what HJT lists will be harmless or even required by your Operating System.

  • 16 years ago

    zep - all is well now. I got Trend Micro reinstalled and it's working fine once again. All traces of Vundo are gone as far as I can tell.

    Do I need to run SUPERspyware or Malwarebytes frequently or should I be o.k. now?

    I REALLY, REALLY, REALLY appreciate your help.

    Many thanks

  • 16 years ago

    I'd run it again on wed. Malwarebytes is constantly up-dated so it's possible it could catch something that was missed today never know. After that you can run it at your own discretion. Once every 2 weeks or so.

    Post the Hijackthis log I asked for above when you get time. I would like to see it while your here. It's real easy to do, and may show something that needs attention.

  • 16 years ago

    Just remember, every time you run Malwarebytes or any other anti-spyware type program to update it first each time before scanning

  • 16 years ago

    zep, it'll be a bit before I can post as I'm going out of town for a week and won't be near my computer or have access to it.

    I'll post the info you want once I get back.

  • 16 years ago

    Ok will watch for it. Thanks for that!!

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