What a mess. Sorry for your troubles, these things just shouldn't happen. Here's what I advise you to do: Write down the original problem, then each blunder that followed. Have it ready in an email. No emotion. Just the details. 1) This is what we ordered. 2) This is what was installed. 3) This was the problem with the installation. 4) This is what was done in an attempt to repair the problem (vinegar, stain, paint). 5) Is there a way to repair what has been done so we can have what we wanted in Step 1)? 6) If there isn't, what is the best course of repair so you can be made whole? (Full grout removal and replacement?) 7) Is their an alternative course of repair? (Mask it with Aquamix Grout Colorant?) Now one thing, you certainly don't want to use the AquaMix colorant if you don't like any of the offered colors. Call Custom's tech department. Ask the tech for his email address and while you are on the phone, fire off the email to him so he has the details in writing. I've even emailed photos to techies whole on the phone with them. Have your discussion, and have the tech reply to you in writing via an email. If the tech can't assure you that repairs can be made to the grout "as is", then have him write that the only way to get a proper installation is for the grout to be removed and replaced. The goal is to get specific answers back from him in writing. Some tech guys can suffer from the "I don't know" syndrome, and it's fine if they do...but they still have to recommend a final course of action. The point-of-view I use when dealing with tech support is that if they can't assure me that everything is okay, well, then it's not okay. And if it's not okay, the best course of action is usually full removal and replacement. With it being replaced, then you know it's okay. Your do have a few choices. One would be to have the grout removed and then new grout installed. That would "make you whole" in terms of you getting the installation that you originally wanted. One of the risks with that is when removing the grout, sometimes the tile edges can get nicked here and there. Any damage to the tile can just make this whole experience sink further into the abyss. Small nicks to the tile might not be a huge issue if the tile is a through-body color tile, ie, the color of the "inside" of the tile is similar in color to the surface color. An alternative repair, and it is a "repair" versus "making you whole", can be attacked on two levels, but the overall "repair" is using a grout colorant over the grout you have. Not a grout stain, but an epoxy-based grout colorant. I don't use colorants often, but when I do it's Aquamix Grout Colorant. AquaMix is a product from Custom, so it'd be right up the tech's alley in terms of a product that he could recommend. But again, you have to like one of their offered colors to want to use the product. One level of repair depends on the "paint added to the grout". I'd get an answer from Custom Tech on this. Is the grout okay? Will the paint prevent the epoxy colorant from adhering to the grout, etc? Will the stain used create adherence issues? If the messed up grout is a concern, would a proper repair be for then to remove the polluted grout from those sections. Install new cementitious grout. Then the grout colorant can go over the entire floor? It's difficult because your proper repair is removal of the grout and installing new grout. But the nature of that repair can cause damage to the tile...and sure, damaged tiles can be pulled and replaced. But does your C/H have the ability to carry out a repair like that without causing more problems? Your interaction now is pretty much between you and your contractor/handyman. Sure, your tile guy did the installation. But once your C/H jumped in with the paint and stain, he sort of absolved the original tile guy of all his installation sins. The fact that your C/H followed bogus advice from the tile store versus calling the grout manufacturer's tech department for repair advice, that's all on your C/H. He can certainly blame the sales guy at the tile store for giving him bogus advice. But that's not a concern to you. Let the C/H argue with the sales guy about that. Only your C/H is a concern to you, he's the one you hired, he's the one who really buggered up the installation. He should have done what you're going to do...and what it says on every bag of grout to do...if you have problems, call tech support. Sorry for the wordy reply. This is one of those cases where I was interrupted by several phone calls while typing, etc...ramblin' man...oh yes oh yes oh yes...oh nooooo.... Custom Customer Support 800-272-8786 Custom Technical Services 800-282-8786 Good luck.

Thanks for the replies. Haha, lukki  maybe my children are more high-maintenance than others (although I think theyÂre probably normal). I donÂt know how *anyone* does remodeling with small children. I canÂt imagine trying to do projects that require a great deal of concentration/attention while also having my 3 yr old and 8 month old need to eat / need diaper changes / want to color / misbehave/etc. I can barely paint a room while caring for the kids! The budget is more for reasons of not overimproving, rather than a matter of not having the money. We have enough money now to do almost whatever we want to do. But IÂve thought more about it and I think a bigger shower is something that, if we do it, will need to be for ourselves rather than for resale. I do appreciate the points you both bring up and we will think about this more. IÂd still love to hear from others!

Lovely! I like the classic white tile and porcelain and how you used furniture pieces in the bathroom. I love that the storage at the end of the tub has pull-outs that can be reached from the toilet. Your custom sink and backsplash and counter are unique and beautiful. Yours may be the first bathroom sink I have seen in which a small or medium dog could be washed! That is a good thing! I showed your pictures to my DH because I am thinking of classic tiled walls with a chair rail for when we redo our bath in a couple of years. He liked it! I was expecting him to say, "too old fashioned." He did not, he said it looked nice. From him, nice is a compliment. He even liked your rows of listello. I was just at the Tile Shop's site the other day looking at the Hampton tiles because someone was selling some on Craigslist. I am hoping to do as you did and get what I can cheaper there, and fill in the rest from the store. I can see that you worked very hard to secure all of your materials - and then cut the floor tiles to size and culled the Hampton tiles, too! You succeeded very well in getting the look you wanted while saving money along the way. Congratulations, and thank you for the pictures and great detail and supply list.

Hire a professional designer, architect, or Design-Build Contractor. Just off the drawing and not including the 1000 other factors. A tub under the window is always a plus. I would put the shower to one side or the other of the tub and the toilet on the other if it will fit. Put the washer behind the door or were the sinks are. Place the counter where the shower is. This is just an idea though. If you bring in a Designer, Architect, or Design-Build Contractor they can look at the natural lighting from the window, Identify adjacent walls to important areas (nobody wants to hear a toilet flush right next to there head board). When you give them your budget, it will also help you in your design as putting certain fixtures in certain locations can cost a lot more. Your project and range anywhere from 20k to 100k. depending on many factors. major factors to consider is the gas line upgrade that might need to be done. Adding a dryer may increase you gas load calculation on your gas line above what it is related which means tearing out your enter line in your house to replace it. If you are on slab, there is going to be a bit of concrete cutting, jack hammering and patch work. there will be even more concrete work if your pipes are under grade. Have you had the wall checked out to see if it is structural? If structural, it can add a good chunk to your project like: footings, posts in the wall, beam(s) etc. Best of luck, Nicholas Mendoza Greenspot Construction HTTP://www.greenspot-construction.com