VERY frustrated - pls help me buy appliances in Ontario

15 years ago

Hello fellow Canadian GW's...

Why oh why is it that good BASIC customer service doesn't exist anymore?? DH and I are on the verge of spending a lot of money on new appliances for our kitchen, and we've been dealing with Caplan's. It has been nothing but an exercise in frustration. Since our first visit in January, I have had to chase for every single bit of information, updates, etc., and usually by showing up at the store in person.

The last straw is this. We plan to buy a Turbo Chef double oven and had ordered a custom colour oven door sample (of course we had to call TC directly to get the information on the colours, how to order etc, after our sales rep at Caplan's kept telling us she couldn't get an answer from TC). Got an email from TC last Monday saying that the colour chip was being sent to Caplan's. After sending an email to my rep on Thursday, and calling the store on Friday, I STILL have not heard back from Caplan's. I'm sure this is an indication of the type of *non* service I will get once my appliances are ordered.

So, before I hand over a wad of cash to an uncaring appliance dealer, can someone here pls tell me about their good customer service experiences in Ontario?? We are looking at Liebherr, Blue Star, Turbo Chef, etc, so brands that are not necessarily carried everywhere.

HELP!

TIA Eliz

Comments (7)

kitchenredo08
15 years ago
Its unfortunate you are not in Ottawa, we dealt with Universal Appliances and they were amazing. We had to cancel our order (full refund, no re-stocking or cancellation fees) due to our KD/GC screwing us for our $16000 deposit, but when we have the $$ to get new appliances we will definetly go back.
elizpiz
Original Author
15 years ago
Kitchenredo, I followed the story of your unfortunate situation and was so glad that it got resolved. At this stage I am willing to go as far afield as necessary. I'll keep them in mind in case nothing closer pops up.
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divareno
15 years ago
I've heard complaints about Caplan's as well. Give Tasco a try -- they have a few locations, but the one I've dealt with is at Dufferin and Lawrence. The salesperson I've used is John McGrade and he's always been very helpful (and more helpful if you make an appointment). You can also walk in and ask for help, but I have found they set time aside if I make an appointment will answer my many, many questions if they don't have another customer appointment already booked. My orders and delivery have always gone smoothy and I have friends who have been happy with their purchases as well. Not sure about how they handle warranty issues as nothing has gone wrong yet (!), but they seem very professional.
Good luck!

Here is a link that might be useful: tasco's website
section_thirtyone
15 years ago
If you're not opposed to travelling 1 hour to Kitchener, I can highly recommend TA Appliances. Their service has been nothing short of outstanding, and they carry a huge variety of brands. We furnished our new house with appliances solely through them. If you're in to extended warranties, their prices are quite reasonable and service work is done directly by them. As an added bonus, if you don't use the extended warranty they refund you half of the price in store credit at the end of the term!

I'm not sure if they have all of the brands you're looking for, but it couldn't hurt to call and ask.

For those that are in Ottawa, consider this a second vote for Universal Appliance. Another great retailer.

Here is a link that might be useful: T/A's Website
elizpiz
Original Author
15 years ago
divareno, we went to Tasco and the prices just couldn't compare to Caplan's. I had also read mixed reviews on their after purchase service on homestars.com and so we were leery about going with them. Good to hear that you have been happy.

section_thirtyone, interesting you mention TA. I had already put in a call to them today because they carry Turbo Chef. I think I will drive out there. Where are you in Ontario? I am assuming they will deliver to Toronto...

Thanks again for your feedback
section_thirtyone
15 years ago
elizpiz,

I am currently in Ottawa, but moving back to K-W at the end of next month. My wife and I grew up there, so the T/A name is not unfamiliar to us as they have been in business quite a while. Though I am not certain, one would assume that they would deliver to Toronto given the amount of money you're looking to spend. ;)

If you do decide to drive up, the showroom is very close to the highway and therefore easy to get to. Best of luck to you!
tapioca
15 years ago
I'd suggest you try Morley's in Woodbridge. We live in DT Toronto but found it was worth the drive. I think our salesperson was Mike Elson. Laid back, easy to deal with, good listener.

VERY frustrated - pls help me buy appliances in Ontario

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kitchenredo08

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VERY frustrated - pls help me buy appliances in Ontario

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kitchenredo08

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divareno

section_thirtyone

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