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No audio output device is installed

15 years ago

"No audio output device is installed" is the pop-up that appears when I try to adjust the audio icon, which is now sporting a red "x." Needless to say, I have no audio on my Toshiba Satellite L355D. When I open the device manager, I find the Realtek High Definition Audio driver software is up to date and "this device is working properly."

I had this problem before when I did Windows updates. Doing a system restore got my audio back.

I've had this problem occur twice before when I've turned the computer on. Doing a system restore got my audio back both times.

Today, when it occurred, I did system restore. Twice. First, I used a restore point from 2 days ago, then I used one from 3 days ago. Both times I got the message "System Restore did not complete successfully. . . " and "an unspecified error occurred during System Restore."

I've been to the Toshiba support website and could not find anything specific to this problem on this model.

Can anyone tell me how to get my audio back? TIA

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Comments (8)

drewsmaga
Original Author
15 years ago
I forgot to add that I've got a Vista OS.
Pooh Bear
15 years ago
Have you tried un-installing the device from Device Manager
and then rebooting the computer and letting it reinstall it?

Pooh Bear
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drewsmaga
Original Author
15 years ago
If I uninstalled, wouldd the computer just automatically reinstall? I've only uninstalled flaky software before (like when AVG was acting up) and then gone to the website to download it. This is the audio system that was factory installed by Toshiba. I'm kinda scared to uninstall it.
mike_kaiser_gw
15 years ago
Deleting the audio device won't hurt anything. Windows should see the device and reinstall the driver.

You can also try Microsoft's Fix-it.

Here is a link that might be useful: Fix-It
Pooh Bear
15 years ago
Sounds like you got an updated driver from MS that didn't work. You did a system restore and got the old driver back. But this time enough time had passed for the new driver to make its way into system restore. So now when you do a restore, you are just getting the new driver back.

Anyway, uninstall the device and reboot the computer.
The computer will detect it as new hardware and install the drivers.
If not, the drivers are available at the link below.

Pooh Bear

Here is a link that might be useful: Toshiba Satellite L355D Audio Drivers
drewsmaga
Original Author
15 years ago
Thanks for the info Pooh Bear and Mike. And the plot thickens. I turned the computer off last night and when I turned it on this morning, the audio is working just fine! OK, so twice before, I turned it on in the morning, had no audio, did system restore, got audio. This time I did system restore twice and didn't get the audio back. Then I shut the computer down for about 8 hrs. and now I have audio. Do you you know what my problem is, other than I'm being attacked by a gremlin?
zep516
15 years ago
Vista has had an issue with high definition audio devices from the beginning and would generate that error No audio output device is installed. There was a windows update that was supposed to address the issue. Make sure you are running Service pack 2 on vista. That's all I could suggest for now. Your description sounds like the audio service isn't always starting that's a guess. There's a few users that have gone around in circles with that error.

If you Google No audio output device is installed Vista you will see some of the complaints posted on other forums.
drewsmaga
Original Author
15 years ago
Thanks, zep. I did google it and started reading the hits. Both Pooh Bear's suggestion to uninstall and a link to mikes's Fix-it are on the first page. I will make sure I have service pack 2 running.
Thank you all! When it happens again, I'll know what to try!

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