I check around a bit and one place suggested re-installing Word... If that doesn't work the Microsoft site might... Rita Here is a link that might be useful: MS Help & Support

try getting malwarebytes and update it then run full scan. Malwarebytes' Anti-Malware download Malwarebytes' Anti-Malware to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform full scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt * Please post the contents of that file in your next reply be sure you allow it to clean what it finds, you may need to reboot.

See if any help is at link Here is a link that might be useful: account_password

urlee, I know what you mean about dialup. I just got high speed in February. I did find the answer to my problem with OE. Just on the off chance something might show up I checked my e-mail settings at my server for my e-mail. When I clicked the button to make changes it showed I had nine letters (shown as dots) in my password, but I knew it should have only 8. I deleted what was there and re-entered my password and saved it. I then went to OE and low and behold it worked. I have no explanation how the password could have gotten changed since it has worked since Feb. when I got high speed and they helped me set up OE as my e-mail. I don't know what my friend did to give me a little more speed, but I don't think he would have been in my server website. Go figure? I am just glad I found it, and it is working. Jane PS: No one is touching my settings or whatever again.