Not sure I can help with Amazon. I suggest you contact the vendor you bought from and question them on it. Last Saturday (1/19) I bought the Shark Steam Blaster Jr. - Red (S3210R) Spent half the day Saturday steaming! LOL (This is a hand-held model, very similar to the Rainbow Steamer and the Scunci) Overall it worked well. A few minor complaints. The squeegee attachment was useless, water everywhere when I used it on the bathroom mirror. Many of the complaints I read was the amount of time wasted in refilling/waiting for reheat. I found that you can work out a routine to work around the waiting. The steam lasts for about 15-20 minutes. Then I'd wait 5 min. to cool, let out the steam and refill. I didn't mind the wait. Bathroom: Overall cleaning the bathroom was a success. Kitchen- WOW! I was pleasantly surprised that it was strong enough to remove baked on grease on my stove that I've been trying to remove for months! It took a little elbow grease. A little trick I used was to drop very small drops of dish detergent directly on the stain then blast it with the steam! BINGO! Beautifully cleaned the microwave, oven door, granite counters, sink, and tile floor grout! Unfortunately I could not get baked on grease off the bottom of my pans and I also wanted a floor attachment. - SO... I ordered from Walmart the SteamFast SteamMax Heavy-Duty Steam Cleaner. LOL! I receive it today (1/25) and I already used it in my bathroom. BIG DIFFERENCE from the hand held. Much stronger, less water spray, faster work. Way longer use before refilling (in fact, I dumped water out of it after cleaning the entire bathroom). I'll be tackling the pans baked on grease tomorrow and will let you know. I'm going to return the Shark hand held. Also check out Sam's Club.com they carry the Monster SC60 Steam Cleaner It seems a little bit more powerful than the SteamFast.

I had an off-white upholstered rocker that I suddenly realized was filthy. Funny how that kind of thing can sneak up on you.... Anyhow, I worked on it first with a can of upholstery cleaner. It was somewhat better, but then I realized that the bottom of the skirt was black with dirt. The foam cleaner didn't touch it. Then I tried my Shark hand-held steamer. I blasted a small section of the skirt fold with steam, then rubbed it with a microfiber cloth. A Lot of dirt came off. After working my way all around the edge I tackled the rest of the chair. It helped, but didn't get all the dirt off. Long story short, I tried to donate the chair to Goodwill but they wouldn't take it. I ended up driving it to the dump. Assuming your furniture isn't as dirty as my chair was, I recommend trying steam. It really loosened a lot of the dirt. Just don't wait as long as I did.

Just my opinion, but while a canister steam cleaner will clean gunk out of grout, I think you need chemicals and some scrubbing to get the grout clean. If it were my house, I would use a really good grout cleaner and then seal the grout. After that, I would use a higher end canister steam cleaner to do routine cleaning of the tile and grout. When you start with clean (sealed) grout, I believe that a steamer will keep the grout cleaner than normal mopping with detergents and water. With such a large area to clean, I would go with a steamer that had a pretty good size water tank; some of the small steamers only hold a cup of water. I followed the recommendations of the tile guys on the John Bridge Tile Forums for products and use the StoneTech products for cleaning and sealing.

The steam mops are the inexpensive version of steam cleaning. Compared to the more expensive canister models, they have a smaller water capacity, don't get the water as hot, and don't offer optional cleaning tip accessories. But people like them for cleaning floors. I have the Vapor Clean TR5 (not recommending and not not-recommending - just stating) and it cleans well. If you do a search here with the words "steam cleaning" you should pull up a lot of threads. Generally speaking, a unit with a stainless steel water tank and a gauge for pressure and temperature is probably a higher end machine.