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cpccarolyn_2008

Please help my Mom with her Induction Cooktop

cpccarolyn_2008
16 years ago

My Mom, who is 83, had error code 36 show up on her Kenmore

elite 36 inch induction cooktop. It is out of warranty.

The repairman stated cooktop needed new board and requested

$200 in order to buy the new board. To make a long story

short, he came out with the new board and worked on the unit

for 3 hours to no avail. He stated he would have to get another board, and in order to repair you had to replace both

boards. He did not require any more money, thank goodness,

but now my Mom has been without her cooktop for over a week.

She had initially called Sears and it would take them days

to get to her cooktop, so she called a repairman that had

previously worked on her refrigerator. Any suggestions. Should I tell her to wait for the repairman to return with the other board, or just make appt. with Sears. Maybe they

know more about the cooktop since it is their brand. Thanks

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