They are horrible. They are owned by Sears and backed by Whirlpool. The people they send out have no training and always blame the problem on poor install or misuse. Why consumer affairs has not taken some action is beyond me. I have never seen a good post about A&E unless it was from a tech or the relative of a tech. Plain and simple they stink.

They are a nationwide company and so aren't accountable to anyone local and apparently don't care.

The Maytag repair site listing authorized repair companies leads with A&E, but there were several local companies, and I went with one of those and had great service when I had a problem. The serviceman said much of their work comes from people very, very angry and dissatisfied with A&E.

Maybe you should look for a local company to do the repairs. They should all be able to get the parts.

Good luck.

I'm sorry you've had bad experiences. I just posted earlier this week about my great experience. My washer died on Satuurday and I called Monday, got a Tuesday appointment. The guy came, took the machine apart, tried to clear the pump and wasn't able to. He told me he'd have to replace the pump and motor. I got a phone call, and when I heard the power screwdriver, I went to check to see if he had the machine together. Not only was the machine put together, he had already replaced the pump and motor and was testing hte machine. He also replaced the loose rubber strip on the lid.

We had a service call on the dryer last summer -- different tech. The control panel and computer were replaced, but I did have to wait a couple of weeks for those to be located, shipped and installed. But it was all done well and under an extended waranty. I remembered seeing complaints about them here, but it looks like you get pretty good service from them around here -- and I am not emplyed by and don't know anyone who is emplyed by Whirlpool, Sears, or A&E.

A&E stands for Awful & Exasperating

You had the guy there, took time off work, had been waiting for months and said ok to returning tomorrow? You aren't their for their convenience -- the other way around. Tell him you've taken time off work and are not getting paid or have work that isn't getting done while this is his job and ask him to fix it and offer him a cup of coffee or a soda -- bottle of water for his efforts.

If the DW was only 4 months old, I would have been on to LG to get it fixed right and promptly or replace it. They have more at stake in your happiness than an appliance repair company that isn't likely to see you again.

Everything put together sounds like that location is having some real people and management problems. If you don't stand up for yourself, a bungh of disgruntled emplyess who are unhapy in their jobs and don't care will run over you or past you. If you are sour, they care even less. If you are considerate but firm and remind them that you and your family need them and to get this fixed, maybe they can relate and will care more about your problem.

A&E is the repair company (for Sears) in this situation. I can't tell how much to blame them for what's going on. Parts back order and I'm having to do a LOT of calling to deal with it (calling that I think they should have been doing directly to KA looking for my part, trying to expedite, deciding where to take delivery, etc.). But unfortunately, I haven't had the good fortune yet to have them actually REPAIR my broken appliance. I'm mostly irked with Kitchenaid over this.

Here is a link that might be useful: A&E Kitchenaid Microhood problem

Reading the above reminded me that I think I read a lot of stories about trouble getting parts and service for LG before we remodeled the kitchen. We are looking at chaging out the w/D to front loaders and I asked the guy who came to fix the dryer about what he was seeing. He said not to get LG. I'm not sure it was performance so much as trying to get service and parts. I think he said they were good if you didn't have problems -- but isn't that true with them all? He said they did work for LG, but they didn't like working with LG and parts could be hard to get/take a long time. He said he either hoped or thought that they might not have a relationship with LG that much longer. If they are Sears' warrranty service, I don't see how they can get away from that as long as Sears is selling LG.

They have nice looking washees and dryers, recommended by COnsumer Reports last I saw, but this is the kind of thing you hate to even have to worry about. Duets look like the other best option, and at least you can get parts for them.

Here in Boston a local news station has been running reports of service problems with Sears for several weeks now. Lately the station has mentioned that the problems are not restricted to the Boston area. I have never heard them mention A&E, but the kinds of things they have been talking about sound like they probably are actually A&E issues.

A few months ago there was a very long thread here about A&E problems. I don't know if it has rolled off or is still here. Even if it is gone you may be able to find it with Google via their cached pages.

I gotta say that we have had two experiences with A&E (clothes washer DOA and oven door dented from shipping straps) and both were fixed quickly, professionaly and to our complete satisfaction.

I think that this, like most everything else in life, has to do with the specific people that you interact with.

In both of our cases, A&E was very professional on the phone, quick to respond, had parts FedEx'd to our door the day before service, was polite during service, cleaned up and checked things out after finishing.

That's my story and I'm sticking to it.

Jim

If this was the old west, they would be run out of town on a rail. For every one person who says they handled service well (I guarantee you not in the tri state area) there are 100 who say they are horrible. Missed appointments, blaming installation, blaming customer use, blaming manufacturing, blaming the pope, but never blaming themselves

I've had A&E here for ongoing fridge problems(5 service calls, 3 large dents in new wood floor and 1 new fridge being delivered on 3/6)

Replacement of Electrolux Icon glass panes(3 service calls: 1 guy to remove panes for cleaning a week before Christmas and still moving back into kitchen and would take 2 -3 hrs of time after arriving at 5:30pm-told him that wasn't happening at this time and what originally was supposed to happen was a new entire door, so we'll take care of this at a later time), 2nd vs-guy(kid, really) comes to remove panes for me to clean and rips the gasket; he decides to just order new glass panes and gasket, 3rd vs-Replace all panes and gasket

Garbage Compactor-Broken pedal-this was taken care of with oven issue but on the final oven vs. they didn't put the new pedal on the truck so it had to be shipped for us to install; it wasn't a biggie and we got the pedal two days later.

I give them mixed reviews; the fridge was just crazy though, just kept replacing things and it never corrected the problem of keeping the food cold; temps all over the place in the fridge side. It got ridiculous and at one point one of the service guys told me that Sears would replace the unit after 3 service calls so at 5, I said i was done and called Sears and they are replacing it, no problem. Just wish they were replacing the floor since all of the A&E guys except for one, never used floor protection when pulling it out. Unfortunate for me that I didn't catch on to what was happening earlier, rather than later.

I think that it probably depends on where you are at and the service you get with these guys.