Thermador double ovens inside glass on door shattered

15 years ago

I have a Professional Thermador Double ovens that is not even a year old. Last month I used the self clean (for the 1st time) and 15 minutes into the self clean the glass on the inside shattered. I did not deal with Thermador about the problem I went with Ferguson where we bought all our appliances they offered too replace it with another Thermador oven or we pay the differance and get another oven. I have been thinking about the Gaggenau. Please let me know what you all think. I know the Thermador has major problems but we like the features and thats why we are thinking on the Gaggenau. Iam sorry this is so long.

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dennburr

5 years ago

Same thing just happened to me this morning -- one week before Christmas... our oven actually exploded, not once but twice! Shattered glass everywhere.! Scared me half to death. 30 minutes into cleaning for the first time. Thermador obviously knows of the problem, and I'm shocked that they are not warning clients and have not issued a recall/replace/service. Repair tech coming tomorrow. Unbelievable.

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Comments (14)

rnest44
15 years ago
I'm sorry this has happened to you. I'm glad it sounds like it is on its way to being resolved.
It's my understanding that Bosch, Thermador, and Gaggenau are different levels of the same company.
Not too long ago someone on the forum had the shattering glass issue with the Bosch.
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Marcy Swan
6 years ago
Ours just did the same thing! First usage, glass shattered.
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The best solution is for you to come to terms with the fact, that this is an appliance that is being used, rather than just a show piece. So, you'll never get it 100% clean again. The next best solution is to buy a brand new door and then refrain from ever using the oven. Since both options are unlikely to appeal to you, I suggest removing the door so that you can lay it flat. I own a Bluestar rather than a Wolf, but I would expect the hinges to work very similarly. From what I can tell, most gas ranges follow similar principles. You might have to loosen or remove one or two screws. But then the door probably just lifts straight up for removal. Try to find a mechanism to hold the hinges in the open position, this will make it infinitely easier to reinstall it later. Search for a service manual online or see if there is a Youtube video demonstrating how to do this for your particular model. Once you have the door out, you can apply liquid oven cleaner from a spray can, let it sit for a while, wipe off the excess, and then scrape the glass with a razor blade. Finally, wipe off any remaining chemicals with a wet rag. I find, having removed the door, it is much easier to do this work. But I also find that it doesn't make the glass perfectly pristine. It'll take off 95% of the grime, but the glass will definitely look more dull and stained than when you first bought the range. Generous application of elbow grease can improve results, but don't expect miracles. Opening up the door to clean the inside of the glass is likely possible. I am just not sure how well-advised it is to do this. It's more labor intensive and stands a higher chance of you breaking something without a guarantee that things will look significantly better. Your call. With some brands, you can access the area between the two glass panes from the air vents. In that case, you could try to blow out any dust with compressed air, or you could use a long-handled brush. And whatever you decide on, please report back for the benefit of other owners.
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Ron Natalie
6 years ago
The good news is that it's not a big thing to replace. Order the part (there are independent dealers) and it's a matter of removing/replacing screws to put it in if I recall.
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dadoes
5 years ago
There's not anything specific they can do to prevent it. Glass can be an unstable material. Some years ago, probably 20+, my grandmother and I were sitting at her kitchen table and heard a loud POP. Took a few minutes for me to find ... that a glass coffee mug in her cupboard had exploded.
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S B
4 years ago
last modified: 4 years ago
Ours did the same. 1st time on self clean, and inner glass shattered!!!! This is insane!!! How are there no WARNINGS???
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Julie Carney
4 years ago
Mine just did this a few moments ago--scared me to death. This is truly insane that so many people are experiencing this and they have no warnings about it. My range is about four years old and this is the first time I've tried the self-cleaning mode. Unbelievable! Thermador should replace free of charge.
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S B
4 years ago
I would definitely fight it with Thermador. It is insane!! Our is less than 2 years old. They obviously know this is a problem. I posted on their facebook page and was going to tweet because people need to know this happens and there are no warnings or recalls!
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User
4 years ago
last modified: 4 years ago
Tempered glass of any kind can spontaneously shatter. Your windows, shower doors, sinks, and oven doors. It’s rare. It’s more common in ovens and glass cooktops because people tend to scrub the glass and scratch it. That weakens it and makes it more prone to thermal shock stress. Every oven manufacturer that exists uses tempered glass. This is not a brand specific thing. And it’s nothing to get overly dramatic and blame seeking about. It’s tempered safety glass precisely for that reason. If it were regular glass? You’d have plenty of reason for hysterics.
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S B
4 years ago
This is the middle pane not the inner one or outer one for that matter. Physically, I would understand the inner one which is the one that would be subject to anything that you mention but the middle pane???!!
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bunmal
3 years ago
Just happened to us today. Our Thermador oven is 1 year old - 1st time I cleaned it. Glass shattered 30 minutes into the cleaning cycle. The noise scared me to death!

By the way, I'm not happy with oven performance or their dishwasher either. In former home we had all Thermdor appliances and they were great - not the case with their recent models. Wouldn't buy them again.
dennburr
3 years ago
Unbelievable that Thermador hasn't fixed this yet... Thermador replaced the door for us but I haven't used the self clean since — would never buy another.....
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HU-344281657
3 years ago
Wish I read this before I cleaned my oven. Very loud noise and glass everywhere, why didn’t Thermador send notices out, I sent a registration card out so they have my information. I hate my Thermador dishwasher too. It is not the case you get what you pay for.
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geoffsh100 .
last year
Just happened to my bottom oven. I run the self-clean on both the top and bottom (not at the same time) once or twice a year. I cleaned the top one yesterday, no problem. I'm very surprised that this happened. A few people have posted that glass can just spontaneously shatter and there is nothing they can do about it. I don't buy that. It's possible to tie an elephant by its to tale to a dandelion and hang it over a cliff too, but no one actually believes that. I'm now 15 minutes into what I'm told is "more than a 45 minute wait" with Thermador.
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Thermador double ovens inside glass on door shattered

dennburr

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rnest44

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