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Jenn-Air built-in fridge -- touch screen display not working

11 years ago

Hi all.

I have a Jenn-Air built-in side-by-side stainless fridge, model JS48PPDUDB01. It has been installed about 20 months. I am having problems with the touch screen on the outside of the freezer door that lets you select between crushed/cubed ice, turn light on/off, and reset water filter when replaced. These touch 'buttons' work intermittently and often not at all. They make a sound (beep) like they are working, but then don't respond with any action. (If touch to change from cubed to crushed, it beeps, but doesn't change.) Any one experienced this? Any recommendations for repair personnel in northeastern Massachusetts? Jenn-Air gave me three names and the first one came out and said he had never worked on this model and said I should find someone else. So now I'm concerned about finding someone knowledgeable.


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