While it could be a health problem or some unavoidable circumstance, it could also be intentional. Contact his town's law enforcement. Generally, police departments seem to have followed up on claims of non-delivery of goods with bum ebay sellers and other scammers. When confronted with a knock at the door by a uniformed officer, that usually is enough to shake up a reluctant seller and gets a quick resolution to the difficulty. Gather your documentation and contact them.

-Ed

Their customer service seems to be quite inconsistent and they have more negative ratings than positive ones.

I've read lots of negative reviews on Tomato Bob, but I personally have never had a problem with any of my orders from them. I only had a variety substitute once, and shipping time was reasonable for all of the orders. Not sure why some people have such bad experiences with them, but so far I never have.

I've used Tomato Bob for several years and never had a problem, but I order really early because, here in Texas,
I start my tomatoes in late december.
mike

I suspect it's a very small operation that operates in overwhelm during the "seed season". If you notice the ratings, they are best at slow times of the year, fall and winter.

I do order most of my seeds during the winter; orders made in late Feb/early March took a little longer to ship but I still got what I ordered.

Their address is located in the suburbs, so I'm wondering where the actual farm is. And how they do it all that way.