Toni, I think you were absolutely right to post a message warning people about Harris. Thanks for letting everyone know about them. I would be furious if I was supposed to have second day shipping and didn't have my plants in over three weeks.

Stuart

Any company that publishes their email address should respond to emails in a timely manner, I don't care what time of year it is. And three weeks is not timely in any business, including the nursery business. That's like publishing a phone number and refusing to answer when customers call.

Toni, you never mentioned that you paid an extra $34.22 for second day air service. That changes the whole picture. You certainly deserve to receive the service that you paid for.If I had paid a supplier for two day air service I would have called them up some time ago to find out what going on. Millet

AnotherAlterEgo, I agree when you say:

"Any company that publishes their email address should respond to emails in a timely manner"

It amazes me at how bad many companies are about answering emails. If they plan on ignoring email, they should not list their email address.

Stuart

"Come On Tony"... Get on the Band Wagon..With them!. We are all waiting...Hopefully for something GOOD To happen on your part...Dale

Hummmmmmmmmmmmmmmmmmmmm! Millet

To those who understood why I posted, I want to thank you..
Yes, Millet, citrus were 10.00 each, postage 34.22 2nd day air. The reason I didn't phone 3-5 days later, is because I am patient, and do not like judging people right off the bat..And to be honest, I've been extremely busy working outside and the days just passed by..It was only Monday I thought about the order. That's when I wrote them..1st time. Next day, no reply..This continued..I even tried replying from the confirmation order which was sent back (failure) And this is when I started worrying..there ARE scam artists out there, and thought if by chance it was, I wanted to warn the people here whom I like and care for, not to use their cc..(don't worry Millet I'm not talking about you, you are a mean person) 3 statements back, someone got hold of my number and used my cc for a software program..It took several calls and investigation to get it straighted out..

Dale, is getting on the band wagon like getting on the program? I really do not understand what you are getting at? What band wagon? Please explain..

One last thing..after all this time, I still do not know when my citrus will be delivered since the Buddha's Hand isn't ready to send. Toni

Tony What I meant by getting on the bang wagon..Was to get on them. Nothing more..Everthing seems to be working out. If In was in your spot..I WOULD BE LOOKING FOR HELP ALSO!!!You had a problem..You wanted to bring it to lite. And you did.. It helped!!! did it not...Its always easy to look back. And have others dispute. For a change as to what you should have and should not have done..But at the time you made your first posting...That was your best decision at the time. This fourm is for us seeking help looking for advice and hopefully give advice. It is not a personality contest.. I would like to see Mellet write his book. And everyone on this fourm gets together in Las Vegas for a Citrus Convenition EEEEEEHHHHHHHHAAAAAAA....Dale

Dale, I admit I'm really tired, and it's 99 degrees right now, so I'm a little beat..
What is a bang wagon??? Did you mean band wagon?
I believe this forum is meant to help people who need advice, and try getting along. Of course, like any other forum there can be problems.
Yes, I did was I believe best, to warn people..and I still want to warm them..If you go to the site and see a tree you like, and a price, more than likely the price is incorrect. The ownder specifically mentioned this to me when she phoned today.
I feel no regrets trying to help people who decides to order a tree/s from them..
I will not comment abut anyone writing a book. Sorry. Too many insults were made to me from that person, therefore I'll be quite which will be best for all..Toni

Tony..There are many people on this fourm that are more adviced and educated than me..and you..Sometimes its hard sometimes it not..I view all as Teachers..Sometimes its hard other times its not ..Dale

Dale, my name is Toni, not Tony..Tony is a man's name, and I'm surely not a man..
I never said I was an expert growing citrus, ever. When people post a question, and I feel I can help, I will advise them the same way I'd work with my own plants. I've been growing citrus trees about 20 yrs now, so I must be doing something right..again, I don't claim to be an expert by no means, but I'm satiated with what I've accomplished over the years considering I'm in IL, not in Fl, Ca, or Tx.
I don't know who you consider Teachers on this site, aside from Dr. Macolm Manners. I admit there are some who have answered questions when I asked for help, but expert? Toni

Toni - In order to be an "expert" these days, all you need is your own website and/or a willingness to profess yourself as such in public. No matter who is saying what, there will always be believers. Indeed you have plenty to offer to citrus hobbyists who frequent this board. Do not let anyone here convince you otherwise.

Thank you, AAE, I appreciate it.
But, there's one point you made I must disagree with. There's some who 'profess' to be experts, proclaim to have numerous citrus, yet, I've yet to see nary-a-one..It's truly amazing..Toni

Toni - I'm sorry. I'm a technophobe who doesn't know how to post pictures. LOL You want me to email photos?

AAE- I think that was directed at someone else:) If you ever would like to learn how to post photos I would be happy to teach you. If I can do it anyone can.lol

Foxy.

AAE, Foxy is correct in stating my comment was directed for someone other than yourself, though I'd be delighted eyeing your plants. I always enjoy looking at others' plants....Toni

hopefulauthor....Is there a problem..Dale

Noone has to prove that showing pictures of his plants to be knowledgeable. From my experience those who have a world wide experience of citrus shy away to be a show off.

Dale, nope, no problem at all..Why do you ask? Toni

On shipping.... if you pay for priority shipping 2-3 days USPS or even UPS this doesn't mean from the time you place your order your tree will go out that same day. I'm not defending or denying, just hoping to shed some light for mail order companies shipping LIVE plants/trees.

Most companies only ship on certain days and even certain times of the month. For instance they may just ship mondays and tuesdays so that no tree is left at the post office over the weekend. In most cases 2-3 days means 2-3 days but in some areas this isn't true. You pay for that shipping so that when the tree/plant DOES ship it will arrive in 2-3 days and not regular post.

There are companies that only ship once or twice a month. They set aside that time for mail order. In order for a tree to arrive safely there are steps that need to be taken to reduce shock. Yanking it out of the nursery, sticking it in a box then waiting for a carrier to pick it up is not how it's done. I wish it were that simple.

I think the average turn around time is 2-3 weeks. If there are 50 orders ahead of you and only two days a week to ship you could be bumped to the next week. That's just how it works, especially during season.

If you need something fast, a gift or special occassion you call ahead and see what type of arrangements you can make.

Tamara

Tamara, if waiting 2 weeks to a month is the case, then this should be specified on the site.
I've never had problems before..If the site/catalog said 1 wk, I'd get the product, be it a plant or merchansise 1 wk later.
In any case, the entire website is incorrect, including the price on shipping and 2nd day air.
Their shipping prices will be 10.00 per tree, instead of the price I was quoted. And 2nd day air is out, too.
Ruth, owner, wrote again today, saying the BH will not be ready for some time, and if I wanted, she'd send me a list of available trees, since many on their site are not available. Another err.
10.00 for shipping is more than reasonable, even if the prices of trees will increase. I'm thinking Harris' prices will be akin to those of Briteleaf since the ownder knows Anna, and their locations are only a few blocks apart. Toni

You're right... it should be stated on thier site. I understand your frustration. We are closed certain times of the year but offer online ordering. We put this on the front page when we are and are not shipping. Still at any time a product can go on back order because it was bought out or damaged. You want to send your customers the best stock you have. Still, the customer should be contacted and given a chance to order something esle or a refund.

It's a tough business for nursery and customer. So many things play a factor and customers always take a chance when ordering. I know how scary that is, especially when you're spending that kind of money.

Tam, as you stated, when you are closed you post on front page..which is a good idea.
When ppl order they expect healthy plants and good service. Without fuss.
Four weeks have passed and I still don't know what to expect. Ruth is a nice woman, but the nursery needs better organization, otherwise they will lose customers.
I'm sure in the future they'll be better organized, prices will be updated, as well as shipping. Toni

To me this whole post got touchy without any reason. It ishard to get things straight just from posting so some intellegence must be used when posting to each other. If someone gets it wrong you need to explain not jump on them because it is easy to get things wrong with online posting. However to the post at hand. I think you waited plenty long enough! The site was wrong and I would ask for a full refund. People cannot sell things with priority shipping when they are not shipping at all! And seems to me you should have gotten an email stating they were not shipping and did you want to cancel. That is how I would run a business anyway. Also I would not have things listed that I did not have in stock. It doesn't take much to go on the site and write "not available".
Yeah, maybe you should have gone to them first but I think every post here was trying to help you and they were just wondering with the "get on the BAND wagon " posts was what did you do about it and how did it turn out. I never did figure out from these postings what happened(seemed they got off on name spelling and ridiculous stuff, from people who were trying to HELP).
Anyway, if they post a price on their site they have to give it to you for that price and if they don't I would post everywhere I can about them and for the late shipping to. Point is YOU WERE RIGHT and no one blames you for what you posted here now that the understand all of it.
Now what has happened. Got any plants yet? Frankly if it was my credit card, I would cancel and post on the Garden Web. Their problems should never be the customers nice lady or not!

Banana - You are a beacon in the night. Thank you for setting us all straight.

AAE: I am glad you understand what Banana lover is talking about. I can't. Can you say them in your own words?

Banana, after filling out the online order form, I added my cc and other info..got a confirmation letter minutes later and assumed all was in order.
When I spoke to Ruth, owner of Harris, she said I was never billed for the trees...apparently, even though the cc info was added, it never registered. Reason being, as of now they haven't a cc device set up..But they soon will.
She is sending the trees Tues, w/an invoice in which I then have to mail a check.
Also, shipping will not cost as much as the site stated, instead it'll be 10.00 per tree, which is more than fair.
So, for two trees, my bill turns out to be 40.00..
I will check out the trees as soon as they arrive, and post accordingly.
I know this whole thing has become an issue, but I believe in giving people a second chance.
I do not feel I posted on Gw too soon because I really was worried about this nursury and didn't want others here to find themselves in the same prediciment as I. Especially if the company had been a scam.
Thank God it isn't though..I believe as soon as they straighten out their website and everything is organized, this nursery will do fine.
The trees will not arrive 2nd day air as posted, but ground.
If anyone is interested in purchasing trees from Harris, Ruth will have to send a list of available plants, because some on the site are not ready to go. Also prices are incorrect..not only for plants but S&H.

AAE, LOL..Toni

"WOW" this has been an entertaining 1/2 hour reading these posts. With hormones rageing and testerone running wild..this has been a real SHOWDOWN.Thanks to all,for the entertainment.But who won???? :)***Suzanne

I think the hormones and testosterone.

HAHA!!!! That was a stroke of genius Benny, you've got me "laughing out loud" for real!

Suzanne, your are funny...whooee! LOL
I didn't think thhis post was a contest, but who knows? Yep, those hormones and testosterone are at battle, as usual..Score: Hormone 15...Test 12..LOL..Play Ball!!! Toni

Rivotting

So whats the ending?
Don't leave us in suspence
Don't you just hate it when you get to the cliff hanger
and the music plays
Stay tuned for next weeks excting conclusion to

What ever happened to then darn trees...LOL

So....I could go searching around but it would be nice to read a happy ending or for that matter even a sad ending...

Hope you got the order and it was worth the wait

Camel, who are you talking to??? LOL..Toni

I was talking to you I suppose
as it was your order that we were all waiting for...LOL
Got all the way to the end
and I was left wondering
if the trees were nice...LOL

Just thought it would be nice to have the answer
where they or were they not worth waiting for...LOL

Sorry, Camel, didn't mean to leave this post in suspense like a clif hanger..lol..'a car just about to run off the top of a mountain...' stay tuned till next wk..LOL..

Ok, I found Harris Citrus last yr. Placed an order..trees were all 9.99. I bought 2 but never received them. Weeks went by w/o a word from Harris..
I think I emailed her, but she phoned me. She apologized numerous times..It turned out, whoever worked on their program entered incorrect data such as prices..they were supposed to be 20.00 per tree..Plus, it stated they accepted Visa/MC which in fact they didnt..
After a long chat on the phone, she decided to send me the citrus at 9,99, and even shipped them before I sent her a check..She's really a nice woman. So, all in all, I got two nice citrus trees, @ 9.99 each.
Since, I bought a few more trees from her, have an order on hold for next spring 1. Giant Key Lime and 2. 5 gallon Ponderosa. Anyway, because of the long wait, Harris Citrus, BEWARE, came about.
The End..LOL..Toni

Smiles
Glad it all worked out

I can sleep now
LOL

Glad to be of help, and now you won't need a dose of Ambien to go night-night..lol..Toni

Thanks
Night Sweet Dreams
Scents of orange blossom wafting thru the air

Zzzzzzzzzzzzzzzzzzzzzzzz

Camel, you are welcome..

Hazy Days, and Lazy Ways, Wake to the Sun, hope it Stays.
Good Day..Toni

This is what I think of this thread. LOL

Here is a link that might be useful: {{gwi:598236}}

Good, what a beautiful citrus!!! Thanks for sharing..Toni

I'm glad to hear that Harris got in touch with you. Our grove has been using them for 6+ years and we have never had these problems, although our order size is much different. Just wanted to say that they are great and any problems that happened is uncharacteristic. They are more of a phone oriented biz as well, although any company that lists their email or has a contact us page should respond in 24 hours. They are the best in Florida. But if anyone else has a better nursery, tell me more!!!

it is a very bad company to my pointe of view,

I went to their nursery tag 100 trees myself ask for an Invoice to be e-mail to me, I been looking for that e-mail, and called every single Day and they say will call back in a few minutes , but that does not happen, this is a week past and one invoice finally come via fax.

although the male answering the phone is in a wheel chair, He does a grate Job, but the other people there probably not doing theirs.

Do you all realize this thread is 10 years ago. A lot changes in 10 years

I wish we could have this thread removed. Only thing to BEWARE of is how AWESOME Harris is. The above poster is full of it. And on top of that to comment on how someone is in a wheelchair makes me angry to read.

Another happy Harris customer here.

I have 6 citrus trees from harris and they are all beautiful, especially the dekopan. I e-mailed them after every order and always received a prompt response. I am a very happy customer as well.

I am Really sorry, if I offended you with my comment previously posted,

my intention was to compliment this hard working Gentlemen.

but also to mention my discontent with others around,

please pardon my error and accept my apologies.

Best Regards

live life happy

LETS LET THIS THREAD DIE BY NO MORE ENTRIES