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customer service expectation

14 years ago

I have a simple question.

We know that ornamental gardening is experiencing a decline and so in order to grab more customers there must be some improvement and so I thought I'd ask what would you expect as great customer service from the industry.

I can tell you that

- I wish the seasonal garden centres would have more knowledgeable staff to deal with customer questions.

- that garden centres out to put out visual ideas on what can be done with certain plants because I've often seen people looking very confused as to what a plant is and what it would look like if paired up with another plant.


so anyone else with suggestions?

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