I got into such a ruckus in Wally World one time I was escorted off their property and told I was banned and if I setfoot on that stores property again I would be arrested for tresspassing.......all over some issues with the way they maintain and keep their fish.......
So along comes Petsmart and then a few months later we get a Petco......I do not have a problem with Petsmart here and they do perhaps have the best selection and care of fish.
Petco started off fine, but soon got careless and their fish soon started looking pityfull. They eventually got two assocaites that gave a rats behind about maintaiing the fish, but they are staffed minimally so they have to work multiple departments a lot of times. However their saltwater fish section is maintained perfectly and its awesome in how they are taken care of.......especially by one female associate in particular....She really cares about the fish's environment....Awile back I decided to get a neon goby for my one pico tank.......the LFS wanted $20 for the fish without a warranty, the other LFS which is strictly SW fish did not have any nor did he expect to get any soon, so I checked out Petco...........Only $9.99......So the fish department was pretty busy, and one indiviudal was netting and bagging fish.......The regular two that worked the fish section were off.....I watched this individual who stated he was a fish specialist technician, jab, poke, stab, swipe and all but mangle fish in the process of trying to net them.....It was pathetic. When he managed to net a fish, and tried to dump it into a bag, instead of a hang on container until all fish were netted, he would miss or the bag would fold over and the fish would fall on the floor, where he would pickiy up with his hanbds and toss it into the bag......He would net each fish, and then pick each fish out of the net with his hands, wipe his hands on his pants and do it again. I could not stand it any longer and told him it wa not an acceptable practice to touch a fish with anyhting other than a wet net.......and in grabbing the fish with his hands, laying the net on the floor etc he was potentially introducing stress and injury to them and they stood a real good chance of getting sick.......His reply was they have a 14 day warranty and if they are gona get sick and die they will do so by then, so bring the body back and we will replace it free......Besides they are just fish anyhow and they do not feel pain or such.......It was hard to belive folks buying those fish he was misshandling were accepting of the way he was doing it...... Finally it was my turn, and I told him what I wanted, BUT before he was to get my Neon Goby, there was two things had to be met..If he could not net it quickly and not chase and stab and poke it, I would not take it, and #2 he needed to keep his hands off it. If he cold do that go net my goby........Well it took about 5 minutes of him chasing it around.....he had that tank all stirred up...and I called it quits........Fine he said........and closed up the tank......He went back to opther customers, and I decided to go for another goby I had seen, another Blue Neon. I got a net and in a mnute or less had the fish all netted. The wife called him over and said here is a neted fish now can we have a bag so we can pay and get out of here.....His reply was we are not allowed to net fish as if its done improperly we can stress out the fish.......duh!!!!!!like what was he doing for over 5 minutes of not netting the fish we wanted? He gets a bag, while I held the net with the fish in it so the fish could not get free, and what does he do when he returns, but reach into the net and grabs the fish and drops it into a bag with his hand.........I told him keep the %^*(&% fish, and walked out..........On the way out I was really disturbed........and asked the cashier if the manager was in, to which she replied, yesm, but he is not there at the moment.........so I made a complaint with her and asked her to tell it to the manager.......A few days later I walked into this same Petco, and that idot fish tech was still doing the same thing grabbing fish by hand........so this time I sent an email directly to petco telling them exactly what all transpired in their one store and the managers lack or associates lack of fixing the situation....and I have now gotten a reply back from Petco, wanting permission for the manager of that district to contact me in regards to what I have seen and told them.....Well to make this long rant shorter, there is now a new manager in the store.....and that Fish Tech does not work there anymore either......my meeting personally with both the original stores manager and district manager went good, and the stores manager was at a loss of words for what the associates do in his store. I have to think the district manager paid a visit first unannounced, and seen other things being done and it was not just the inept handling and caring of the fish that got the store manager bumped and the fish tech fired........but there are places and people that will do what it takes to make things right for the fish and other critters they sell, its just a matter of weeding though all the lazy ignorant types to get to who you have to talk to. Petco will try and handle a situation as such, so don't be afraid to speak up and make noise to their bosses if need be......
One more thing, the local walmart I h ad a run in with no longer sells anyhting live except for lobsters in the seafood department any more......All they have is drygoods in their pet department.......now if all other wal marts would follow suit, that would be good......unless they can prove they have the ability to keep fish properly
RodeoSquirrel
ILuvGinger
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