My David Austin bare roots arrived today & I am very disappointed
KnoxRose -7a
9 years ago
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KnoxRose -7a
9 years agolast modified: 8 years agonikthegreek
9 years agolast modified: 8 years agoRelated Discussions
My bare root David Austin's are here!
Comments (4)Congrats on your DA roses!! I am like you, just received my 1st DA order. I had to leave them in the box they came in for a few days....I just made sure they were wet (I sprinkled water on them) and just made sure the bag was sealed up. I probably left them in there for 2-3 days and they were perfectly fine. They were in my garage, and I probably could have left them in there a few more days as long as they are kept moist and the bag closed up...They are in the ground now and all of them have little "sprouts" (I don't know what you call it) popping out of them. Sounds like you got a great bunch. Mine were: Teasing Georgia, Gertrude Jekyll, Queen of Sweden, Evelyn, Charlotte, Benjamin Britten, Golden Celebration and Alnwick Castle. Good luck with yours....you got some goodies. Michelle...See MoreDisappointed with David Austin order...
Comments (12)Kansas girl, agree you should get on the phone with Customer Service asap 800-328-8893 with your order number & receipt in front of you for reference. (Saturdays 8 am - 4pm Central Time.) A personal conversation by phone is usually more productive than email, though an immediate email to follow up your call, detailing what was discussed, is also important. Explain your problem - you've received the Wrong Rose after indicating you'd accept no substitutions without your authorization. See how they offer to correct the mistake. Acknowledge that you understand how busy they've probably been getting out orders for Mothers Day & that mixups can happen, that you ordered it for yourself & you'd be even more disappointed if it had been a gift to your mom, how fabulous David Austin's reputation is, that sort of chat. You want the service rep to be kindly inclined to help you, so be sure to convey that you're not unhappy with them personally, but with the situation, which you're sure they want to correct appropriately. Take note of the names of anyone with whom you speak. Personally, I'd want the rose I ordered sent at no additional charge to what I'd already paid. If the rose was unavailable, I'd want a full refund. I'd expect to keep the wrong rose sent in any case as apology for the mishap, unless they sent their carrier for pickup with a prepaid return label. I might mention at some point that the soil was knocked out of the pot of the wrong rose, assuming they'd want to know that as well. (The bit about the mildew & blackspot I'd keep to myself, as it can indeed be brought on by the stress of shipping, and will usually right itself. However, if the Right Rose arrived that way, I'd call to let them know the condition & that I'd be expecting a replacement if it didn't shrug it off.) I expect they'll apologize for the error & get this straightened out graciously. On the offchance that the service rep is not helpful, nor their supervisor, my aces would be letting them know I'd take it up with my credit card company and mention of Gardenweb & Dave's Garden Watchdog membership. Sorry you got this mixup on your first foray into mailorder roses! Something similar seems to happen to us all eventually. Better you're aware from the get-go that it's not what you ordered, since with roses that don't bloom until a later season, some have only discovered the mistake after nuturing a Wrong Rose for months. (Thought I'd linked DA's contact info & hours - here it is.) Here is a link that might be useful: Contact info This post was edited by vasue on Sat, May 10, 14 at 13:58...See Moreplanting David Austin own-root
Comments (4)Nik and Marlorena - if roses can stand shipping across the country bare root, days in the dark, with no air circulation, or spending weeks in a body bag, then soaked for hours, then planted in a totally different soil than they grew up in, and still survive to grow and bloom, they've got to be tough! Then again, the bare root roses that I bought from another company last year, arrived leafed out and yellow, and died after planting. So I wanted to be extra careful this year. That, and I was so enthusiastic when I received them, that they just HAD to be planted, never getting home late! Thanks for the points and reassurance. Ingrid - I added to my name. I didn't notice that the transition of Gardenweb to Houzz, changed my name to my Houzz name instead of my Gardenweb name, which had my zone info. I'm so looking forward to Bishop's Castle. I've read such good things about it on this web site. I need plants that can take the intense sun and heat here, and I like the ones with good fragrance (usually not sun/heat tolerant) and flowers that nod a bit....See MoreDavid Austin roses received today
Comments (11)David Austin supplies direct here in the US from their own stock grown in CA - whichever supplier you got them from they would have originally come from Austins in Tyler Texas. I stopped buying their roes after they had a huge mosaic problem and my brother had his nursery infected by them, yet their rude british woman, (Elena?) in their texas office said they had no problems and was no help at all but after we found out from their grower that they knew of the infection yet continued to sell them as they would have had no stock to sell to people......This company like to charge high for a low value/quality item....See Morebart_2010
9 years agolast modified: 8 years agodublinbay z6 (KS)
9 years agolast modified: 8 years agoLynn-in-TX-Z8b- Austin Area/Hill Country
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9 years agolast modified: 8 years agojohn_ca
9 years agolast modified: 8 years agoPoorbutroserich Susan Nashville
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9 years agolast modified: 8 years agoLynn-in-TX-Z8b- Austin Area/Hill Country
9 years agolast modified: 8 years agocarla17
9 years agolast modified: 8 years agoKnoxRose -7a
9 years agolast modified: 8 years agoSow_what? Southern California Inland
9 years agolast modified: 8 years agodiane_nj 6b/7a
9 years agolast modified: 8 years agonikthegreek
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9 years agolast modified: 8 years agomelissa_thefarm
9 years agolast modified: 8 years agonikthegreek
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9 years agolast modified: 8 years agoKnoxRose -7a
9 years agolast modified: 8 years agobuford
9 years agolast modified: 8 years agonikthegreek
9 years agolast modified: 8 years agoKippy
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9 years agolast modified: 8 years agomad_gallica (z5 Eastern NY)
9 years agolast modified: 8 years agocath41
9 years agolast modified: 8 years agomad_gallica (z5 Eastern NY)
9 years agolast modified: 8 years agodublinbay z6 (KS)
9 years agolast modified: 8 years agoEmbothrium
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9 years agolast modified: 8 years ago
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