i used houzz for my contracting business. I was not happy with my account. I was being charged over and over again for leads that were out of the country! Multiple times i requested to cancel my account! Jacob Zavita was my manager for my account. I contacted him several times about my situation and conpletely ignored me. I had to cancel my credit card to stop the automatic payments. He left me on read multiple times and only contacted me about payments. Will never use houzz again as a contractor for leads!

I hired Rod Coslett (Cousins, Inc) to rebuild my fence. Overall, the finished fence looks very nice, but the final invoice was a shock. During the project, we discussed changes such as going from open to solid slats, going from 4.5' height to 6' height (requiring extra posts, but no change to the 6' boards that were purchased) and fixing some mistakes that he made. I understood that these changes would have some cost associated with them so I requested change orders or written estimates. Rod told me that the cost would not be much and not worth his time to write a change order. Imagine my surprise when the final cost (pre-tax) was 55% more than the original bid (pre-tax). I did the math to try and figure out how he got these numbers and I couldn't get close to his totals. When I requested receipts or an itemized breakdown of the additional charges, he was rude and refused to provide them. When I tried to negotiate the cost based on my calculations he threatened to put a lien on my house if I did not send the money immediately. I ended up just sending the payment, but it left me feeling like I had been taken advantage of. Overall, this was an unpleasant experience for me and I wish I had been more persistent in asking for change orders before approving work.

Utterly ridiculous that one has to do a search to find out how to do a review on this site. Someone needs to do a redesign of user features!