Hello WindsorWest and others… an update to my lemon T1 dryer saga. I mentioned 3/22 that thanks to the excellent advice received in this forum, I had reached out to my seller. He worked through his Miele rep to get replacement authorization and called me at the end of the day to say a replacement was being authorized. I heard the same from Miele’s customer service team about 5 hours later on Friday, 3/22. Miele’s rep told me replacement had been authorized and I would hear from their next handoff team in 3-5 work days. I called to follow up once around 4/3, 8 business days later, and was told I would get a call back when the person on my case was back from lunch…. Apparently it was a long lunch since I never heard back at all. Meanwhile, I (humorously) got a message from Miele about my dishwasher — clearly confusing me with another problem case! On 4/9 I got an email from Miele US saying a replacement was being shipped to Allstate Appliance in the DMV and I would hear from them in 24 hours. Called them on Friday 4/12 and was told the dryer was coming in on Monday and they could only schedule installation once they had it. On 4/15 late in the day I got a call from them, offering to bring it between 9 and 12 the next morning! Hooray! Yesterday morning it arrived. The Allstate delivery team did an excellent job and got it installed on my plinth drawer. Then they left, and I did a load of wash…. And then, with apologies for burying the lede here, I put the load in the dryer and guess what — it calculated itself to be dry in 28 mins!!!!!!! My “normal” cycle used to start its calculus at 2 hours 51 mins. And after the 28 mins? The dryer was perceptibly warm when I opened it (that never happened before), all my clothes were dry, and I did two loads of laundry in about an hour ten mins instead of one load taking four hours. I am thrilled to FINALLY have a functioning dryer and am happy that Miele has finally after huge duress made it right. That said, the process to achieve a functioning dryer was so long, so aggravating, and so damaging to my opinion of Miele, I bought an LG set a few weeks for a new 3rd floor laundry space. I truly wish Miele had done right by me up front, so that I could have happily gone back to them for a second W1/ T1 set, even as pricey as the set is. But Miele blew it and then some!
Hello WindsorWest and others… an update to my lemon T1 dryer saga. I mentioned 3/22 that thanks to the excellent advice received in this forum, I had reached out to my seller. He worked through his Miele rep to get replacement authorization and called me at the end of the day to say a replacement was being authorized. I heard the same from Miele’s customer service team about 5 hours later on Friday, 3/22. Miele’s rep told me replacement had been authorized and I would hear from their next handoff team in 3-5 work days. I called to follow up once around 4/3, 8 business days later, and was told I would get a call back when the person on my case was back from lunch…. Apparently it was a long lunch since I never heard back at all. Meanwhile, I (humorously) got a message from Miele about my dishwasher — clearly confusing me with another problem case! On 4/9 I got an email from Miele US saying a replacement was being shipped to Allstate Appliance in the DMV and I would hear from them in 24 hours. Called them on Friday 4/12 and was told the dryer was coming in on Monday and they could only schedule installation once they had it. On 4/15 late in the day I got a call from them, offering to bring it between 9 and 12 the next morning! Hooray! Yesterday morning it arrived. The Allstate delivery team did an excellent job and got it installed on my plinth drawer. Then they left, and I did a load of wash…. And then, with apologies for burying the lede here, I put the load in the dryer and guess what — it calculated itself to be dry in 28 mins!!!!!!! My “normal” cycle used to start its calculus at 2 hours 51 mins. And after the 28 mins? The dryer was perceptibly warm when I opened it (that never happened before), all my clothes were dry, and I did two loads of laundry in about an hour ten mins instead of one load taking four hours. I am thrilled to FINALLY have a functioning dryer and am happy that Miele has finally after huge duress made it right. That said, the process to achieve a functioning dryer was so long, so aggravating, and so damaging to my opinion of Miele, I bought an LG set a few weeks for a new 3rd floor laundry space. I truly wish Miele had done right by me up front, so that I could have happily gone back to them for a second W1/ T1 set, even as pricey as the set is. But Miele blew it and then some!