I agree with contacting the company to offer your appreciation for their response, and thanks for the employee's apology.

ole joyful

How sad, the insistence suggests ignorance and bigotry. Not the first outburst of this kind from you.

When it's your ex-spouse, maybe it's "ex-plaining"?

And I think that it should be "man-kind" ... whether it's the male or the female doing it.

o j