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It’s even worse now. I edited my original post to add a photo of a 9 foot custom window that has two different ogee profiles on the same window. I bought 4 of these windows and they are supposed to be installed on the front center of my house.

You are in a much more extreme situation than I, but I feel your pain!! We currently are in the process of removing a Marvin Ultimate Sliding French door, 16' x 8'. The quality was atrocious, like shockingly poor. It was delivered and installed with broken pieces, missing weatherstripping, cracked sill, etc. Water pours in to the house every time it rains, enough that there are multiple large (bigger than 1m) puddles on the floor. It's been an ongoing saga, waiting endlessly for reps and technicians to come and assess and each time they discover new issues. No lead times from Marvin on how long the replacement parts will take to arrive, they just expect you to wait and delay your project indefinitely. We're also looking at cutting our losses and going with Andersen or similar. It's been unreal.

^^^ why to resolve a problem if you can always blame the customer. Shame.

April 18 still not up 5 s t a r currently

says will be viewable within 48 hours.

Noticed new crack on other window now. 05/01/24

I would stay away from Marvin products.

BlueBob - pleased to see that you received a reasonable response from Marvin.

I've specified Marvin windows for over 50 years and found their quality and service to be the best.